customer service representative resume examples 2022

10 Customer Service Representative Resume Examples and Templates for 2024

Customer Service Representative Resume Templates and Examples (Download in App)

Most popular customer service representative resumes.

• Call Center Customer Service Representative
• Bank Customer Service Representative
• Bilingual Customer Service Representative
• Claims Customer Service Representative
• Call Center Representative
• Customer Service Supervisor
• Retail Customer Service Representative
• Resume Text Examples

How To Write a Customer Service Representative Resume

• Entry-Level
• Senior-Level

Call Center Customer Service Representative Resume Example

Bank Customer Service Representative Resume Example

Bilingual Customer Service Representative Resume Example

Claims Customer Service Representative Resume Example

Call Center Representative Resume Example

Customer Service Supervisor Resume Example

Retail Customer Service Representative Resume Example

Customer Service Representative Text-Only Resume Templates and Examples

• Call Center Customer Service Rep
• Bank Customer Service Rep
• Bilingual Customer Service Rep
• Claims Customer Service Rep
• Retail Customer Service Rep

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A customer service representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call center operations
• Communication and client relations
• Customer service
• De-escalation and conflict resolution

Professional Experience

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20 to 40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A customer service representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – present

• Manage and resolve over 50 escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries weekly while meeting all performance milestones for speed and accuracy
• Achieved a 92% to 95% customer satisfaction rating month over month
• Client relations
• Communication

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A senior customer service professional with over 10 years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91% to 98%
• Serve as the escalation point for five to 10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of over 400 representatives
• Trained over 15 call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer success
• Process improvement
• Team leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn Miami, FL 12345

Customer service team lead with consistent success managing teams, handling escalated customer complaints, and developing staff training programs.

Customer Service Team Lead, Amazon, Miami, FL | January 2020 to present

• Manage and motivate 15 representatives to consistently meet goals and deliver high-quality service
• Created a new hire training program that expedited onboarding by 20% and increased first-call resolution rates
• Analyzed call data to pinpoint trends and improvement areas, increasing overall customer satisfaction by 15%

Senior Customer Service Representative, Walmart, Bentonville, AR | June 2018 to December 2019

• Quickly handled and resolved customer complaints, maintaining a 94% satisfaction rate
• Mentored and guided junior representatives on company policies and customer service techniques
• Co-developed a new reporting system that made call data analysis more efficient and accurate

Bachelor of Business Administration, University of Phoenix, Phoenix, AZ

Associate of Applied Science in Business Management, Houston Community College, Houston, TX

Professional Development

Certified Customer Service Professional (CCSP), International Customer Service Association (ICSA)

Certified Call Center Manager (CCCM), Management and Strategy Institute (MSI)

Certified Customer Experience Professional (CCXP), Customer Experience Professionals Association (CXPA)

Tip: Always check that your resume has strong verbs. In this example, see how Raymond starts his bullet points with “Created,” “Quickly handled,” and other verb phrases that help show him as someone actively engaged.

Amar Singh (123) 456-7890 [email protected] LinkedIn New York, NY 12345

Bank customer service representative with a strong background in finance and accounting. Skilled at solving complex service issues, training junior representatives, and developing service policies, resulting in key gains in customer satisfaction and team performance.

• Conflict resolution
• Regulatory compliance
• Risk management
• Transaction processing

Senior Customer Service Representative, Deloitte, New York, NY | June 2017 to present

• Charged with addressing and resolving complex customer service issues
• Train and mentor a team of 10 junior representatives

Highlights:

• Motivated team to raise efficiency by 30%
• Drove a 20% reduction in escalated customer complaints
• Co-developed new service policies that increased customer satisfaction by 15%

Customer Service Representative, PricewaterhouseCoopers (PwC), Berkeley, CA | June 2016 to May 2017

• Provided excellent service to bank clients, increasing customer satisfaction by 20% and retention by 10%
• Applied broad knowledge of bank products and services, growing cross-sales by 25%

Bachelor of Commerce in Banking and Insurance, University of Texas, Austin, TX

Bachelor of Science in Finance, University of California, Berkeley, CA

Certified Bank Customer Service Representative (CBCSR), American Bankers Association (ABA)

Certified Financial Services Auditor (CFSA), The Institute of Internal Auditors (IIA)

Tip: When possible, enhance your job descriptions with relevant performance data. In this resume example, see how Amar’s steady use of percentages makes a more distinctive and eye-catching experience section.

Sarah Johnson (123) 456-7890 [email protected] LinkedIn Philadelphia, PA 12345

Customer service representative with a strong retail background. Demonstrated success in providing customer support, translating and interpreting information, and demonstrating cultural sensitivity in all interactions. Certified Customer Service Professional (CCSP) with a record of resolving customer complaints, improving shopping experiences, and increasing sales. Bilingual: Fluent in English and Spanish.

Customer Service Representative, LMN Incorporated, Philadelphia, PA | June 2018 to present

• Provide high-quality support in English and Spanish to a diverse customer base, resolving issues and answering inquiries about products and services
• Translate and interpret information between English and Spanish, facilitating staff members’ communication with customers
• Maintain cultural sensitivity in all interactions, adjusting communication style to respect different social norms and customs

Retail Associate, The Home Depot, Austin, TX | January 2018 to May 2018

• Assisted customers in both English and Spanish, improving the shopping experience for a diverse customer base
• Quickly resolved customer complaints, decreasing escalated service cases by 20%
• Explained product features and benefits, helping grow department sales by 15%

Bachelor of Arts in International Business, University of California, Los Angeles, CA

Associate of Arts in Spanish, Miami Dade College, Miami, FL

Certified in Production and Inventory Management (CPIM), Association for Supply Chain Management (ASCM)

Certified Professional in Supply Management (CPSM), Institute for Supply Management (ISM)

Fluency in Spanish

Tip: Use the profile summary to position yourself for your desired career move. In this resume example, Sarah wants to work in retail again. See how she signals this in her profile by citing her retail background, which can give her an edge over candidates with no retail experience.

Selena Ramirez (123) 456-7890 [email protected] LinkedIn San Diego, CA 12345

Dedicated customer service representative with a strong background in insurance claims processing. Recognized for managing high-volume insurance claims, improving efficiency, and reducing litigation costs.

• Claims processing software
• Data entry and management
• Reporting and documentation
• Settlement negotiations
• Team collaboration

Claims Specialist, The Home Depot, San Diego, CA | January 2018 to present

• Manage a caseload of around 100 insurance claims per month
• Liaise with insurance adjusters and claimants to negotiate settlements
• Maintained a 95% resolution rate
• Established a new claims tracking system that raised efficiency by 30%
• Decreased litigation costs by 20%

Customer Service Representative, Amazon, Seattle, WA | June 2015 to December 2017

• Handled around 60 customer inquiries and complaints per day
• Provided detailed product information and order status updates
• Maintained a customer satisfaction rate of 98%
• Co-developed a new customer feedback system that improved customer satisfaction scores by 15%
• Won “Employee of the Month” award three times for high dedication and service quality

Bachelor of Insurance and Risk Management, Indiana State University, Terre Haute, IN

Bachelor of Business Administration, University of California, Berkeley, CA

Certified Insurance Service Representative (CISR), The National Alliance for Insurance Education & Research

Associate in Claims (AIC), The Institutes

Certified Professional in Insurance (CPI), Professional Insurance Agents Association

Tip: When writing bullet points on any past job, think about what you created or improved for your team. In this resume sample, notice how much more impressive Selena’s first job description is with details on the tracking system she introduced.

Cameron Malfara (123) 456-7890 [email protected] 123 Franklin Pike, Nashville, TN 12345

A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Customer Service Supervisor, Nashville International Airport, Nashville, TN October 2017 – Present

• Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
• Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
• Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights

Customer Service Supervisor, Memphis International Airport, Memphis, TN May 2015– October 2017

• Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
• Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume

Bachelor of Business Administration (B.B.A.) University of Tennessee, Knoxville, TN September 2011 – May 2015

• Customer Care
• Operations Management
• Team Building
• Process Improvement
• Quality Assurance

Cameron Malfara (123) 456-7890 [email protected] 123 Bedford Avenue, New York, NY, 12345

A Retail Customer Service Representative with four years of experience, specializing in customer support, client relations, sales management, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction.

Retail Customer Service Associate, BestBuy, New York, NY October 2019 – Present

• Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
• Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
• Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations

Retail Customer Service Associate, Target, New York, NY June 2018 – October 2019

• Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
• Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months

High School Diploma Central Park East High School, New York, NY September 2014 – June 2018

• Retail Customer Service

To craft an impactful resume for customer service representative positions, highlight the strongest accomplishments of your professional career. Hiring managers value candidates who can communicate effectively with a range of people. It’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will differentiate you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A customer service representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Did you make a process more efficient or help improve the performance of your team members through training? These details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Example 2 - entry-level, 3. include customer service representative-related education and certifications.

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• Temple University, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How To Pick the Best Customer Service Representative Resume Template

When selecting a resume template, prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. We’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next 10 years. Automation technology plays a significant role in the expected change. More companies are allowing customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

Carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach emphasizes skill sets without providing context or specific accomplishments for the hiring manager.

Craft your perfect resume in minutes

Get 2x more interviews with Resume Builder. Access Pro Plan features for a limited time!

While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. Read our customer service and call center representative cover letter guides for more insights.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

Check Out Related Examples

Call Center Representative Resume Examples and Templates

Customer Service Supervisor Resume Examples and Templates

Retail Customer Service Representative Resume Examples and Templates

Build a Resume to Enhance Your Career

• Create a Resume Learn More
• How To Add a Resume to LinkedIn Learn More
• How To Format Your Resume in Word in 2024 Learn More

Essential Guides for Your Job Search

• How to Write a Resume Learn More
• How to Write a Cover Letter Learn More
• Thank You Note Examples Learn More
• Resignation Letter Examples Learn More

Build my resume

• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• Free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 23 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 23 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

Customer Service Representative Resume Example

Kickstart your job hunt with this proven Customer Service Representative resume example created by experts in the field.

Our resumes have been proven to work.

Beautiful resume templates to land your dream job

A customer service representative is a very important team member of a company.

According to HR specialists, the demand for good customer service representatives is soaring as they provide essential services for businesses. In this highly competitive position, the customer service rep is at the frontline of the company and this person’s daily interactions with customers shapes the organization's reputation and credibility. 

This role strongly influences customer satisfaction - a strong reason customers either stay or leave. Whether you're answering questions about a service or troubleshooting product issues, as a customer service rep, your goal is to keep customers happy.

Overview of the Customer Service Representative Role

Since the CSR role greatly influences customer satisfaction, the company’s performance and revenue is greatly affected  by the functions of this unique and highly rewarding position. A great customer service specialist is expected to proactively support customers, mitigate customer complaints, and provide solutions.

Recruiters hiring the ideal candidate are looking for critical problem-solving skills, a positive attitude, and the ability to communicate in-depth product knowledge. The quality of CSR’s work directly affects whether or not the customer uses your product again, and if they recommend it to others. 

Customers will often review the organization and the product based on their experience and satisfaction with the rep. Experts in the field state that friendly and welcoming CSR is responsible for over 70% of customers sticking with the brand. This is why recruiters are so keen to find the person with the right skillsets and experiences. 

If you’re applying for a CSR position, your resume should reflect key character traits that are desired for this role, including empathy and flexibility, as well as great communication skills.

The Customer Service Representatives Job Market

Let’s talk about the general CSR job market so you know if it’s the right fit for you.

It might be a relief to know that there many CSR jobs open for entry-level applicants. So if you are a fresh graduate applying for your first job, this could be your best bet in getting your foot in the door. But even if you spent some time out of the work environment, you can reenter the job market via this position.

Since there are many CSR positions, do your due diligence to find a company that has great culture and highly competitive compensation. If you invest in your professional development and provide value to your customers, you can climb up the ladder and progress quickly.  You can develop many of the technical and  soft skills on the job as long as you are motivated and willing to learn. 

Speaking of technical skills, CSRs often use many different softwares and tools to correspond with customers. As a CSR, your familiarity with digital tools or any CSR management softwares is a big plus and will help you stand out from the crowd.

Job Outlook

In general, the job outlook for customer service is slowly declining at just 2% year over year with a total number of 2,972,600 jobs (2018). There is a rise in customer success teams at B2B & SaaS product companies.

Working in Client Success, a related and more lucrative customer service career, one can get a salary of up to $94,000 per year (2018).

Data provided by Bureau of Labor Statistics ‍ ‍

‍ The Main Goal of A Great Customer Service Representative Resume

An outstanding customer service representative resume should clearly indicate your capabilities to your prospective employer and show that you’re the right fit for the role. 

Even if you are a seasoned professional or an expert in this industry, you can get passed over for another applicant if you don’t clearly communicate your experiences in a relevant way.  It is worth the extra time and effort to craft a high quality resume so that you can attract top-tier employers. 

As we touched on previously in this article, your resume must pass through the automated applicant tracking system by including the right keywords, terms, and phrases. The key is to get your resume read by the actual hiring manager and impress them to land the coveted interview.

How You Can Benefit from This Resume Guide

Some of the things you can expect from our customer representative resume guidelines include:

• Writing a catchy summary that will get your recruiter’s eyes
• Tips on how to cite your successes and achievements on your resume
• Tips on how to list your skills and experiences that are relevant to the position

Customer Service Resume Summary

Otherwise known as a resume objective, this is the first section of your resume. This part is a condensed version of your cover letter and a brief summary of the resume that highlights the skills and experiences you definitely want the recruiter to notice.

Briefly describe your most notable achievements and traits that make you a great candidate. You can also state what you are looking for and how you are the most suited for this position. If you have some experience in the field, include the following:

• Mention the number of customers you've dealt with . It's important to let hiring managers know how large of a customer base you've worked with. Customer support at a small company can be very different than a large company.
• Describe your top customer service strength . Are you great at collecting customer feedback, or great at organizing customer support issues? Mention those things in your resume summary.
• Briefly describe you're looking for . If you're not already experienced in the type of customer support role you're applying to, then include a short and to the point sentence about what role you want to fulfill. Make sure it lines up with the actual job description.

Here's an example:

Lead Customer Support Representative with 5+ years of experience solving 30+ enterprise customer issues and improving overall customer satisfaction at a B2B SaaS comnpany. Exceptional at using enterprise support software to organize the severity and spread of customer issues. Looking to lead a customer support operation at a large B2B firm.

If you’re an entry-level applicant, be sure to cite your education and any relevant work experiences and skill sets even if they were not directly in a CSR role. Almost all jobs - especially internships and administrative work that students have experience in - require related skills like effective communication and personable character traits.

Let’s compare the correct and incorrect ways of writing the resume summary for CSR:

Incorrect Example: Recent communications graduate interested in joining your company to gain work experience and develop skills in customer service support.

Correct Example: Determined and detail-oriented graduate with a B.A. in Communications from Arizona State University with excellent interpersonal skills. Trained in public relations, conflict resolution, and sales and marketing skills with customer service representative experience at a retail company. Highly interested in joining Evergreen Inc. to build and increase customer loyalty through excellent customer service and proactive problem solving.

As you can see, there are considerable differences in these two resume summaries. The incorrect summary provides a vague and lazy description of the applicant, with no specific details. It also reads as if they are seeking to receive training from the company, instead of focusing on how they will be an asset to the company.

In the second example, the applicant comes across as a highly motivated graduate who already has relevant experiences under their belt. Citing specific details such as relevant certifications, skills, training, and work experiences creates a winning summary. 

The reference to the prospective employer by name personalizes the resume and adding the value you would add as an employer is a powerful way to impress your hiring manager. 

Check out our guide on how to write the perfect resume summary to nail this section, the first thing recruiters and ATS software see.

Customer Service Resume Work Experience

This section describes relevant work experiences and achievements that will demonstrate to your employers that you have what it takes to succeed in this role. To nail it, you must effectively communicate your most notable achievements and success as it relates best to the role you are applying for.

Review the job posting and the bulleted list of responsibilities and requirements the prospective employer is looking for in this position. Use the keywords that are repeated often in these descriptions and tailor your work history to best reflect your experience and skill sets. 

For example, having experience as a cashier at a retail store can translate well into the same skill sets you would need to have to be a great customer support representative. It’s all in the way you word and phrase these experiences. 

The truth is that recruiters don’t spend a long time reading your resume beginning to end. Research states that these specialists spend just about 8 seconds max looking at a typical CSR resume before deciding who the job’s right candidate is.

So you must catch your hiring manager's eyes by having the most relevant and impressive information at the top. It is why you should showcase your most recent and possibly important position first.

Here are some other tips:

• Use a reverse-chronological format . List your past customer service experiences in reverse chronological order. Hiring managers want to typically see your most recent experience.
• Highlight experiences solving customer service problems . Even if you don't already have customer service experience, there are always ways to show how your recent experiences solve a customer issue. For example, if you currently work as an office manager, you can talk about experiences handling other employees office related issues since they're like your customers in this case.
• Use action verbs related to service . The following action verbs help emphasize the achievements you've had in customer service and support:

Examples of Action Words: 

Take a look at our list of over 350 action verbs that you can use on your resume.

Examples of Work History Descriptions

Senior level work experience for a customer success lead.

• Lead customer success team at a real estate tech company serving an enterprise customer base of large commercial real estate leasing firms.
• Manage a team of 10+ Customer Service Representatives who support 120+ customers with on-boarding and special requests to earn more business for the group.
• Restructured processes to manage customer service requests and improved turnaround time by over 65%.
• Increased efficiency of collecting and prioritizing customer requests by integrating support workflow software such as Zendesk.
• Conducted performance evaluations to help team members advance in their job and career.
• Advise senior management on customer service resolution metrics and customer pain points.
• Develop, build and maintain customer relationships to maximize retention and ensure their problems are being solved.

Mid Level Work Experience for a Customer Service Representative

• Assisted 30+ customers per month in making purchase decisions by understanding their storage needs and recommending storage solutions.
• Welcomed customers in the storage facility and guided them in finding and using their space.
• Collaborated with other team members to ensure the full customer support lifecycle is 100% covered on a daily basis.
• Created e-surveys and increased the percentage of customers that give feedback to help calculate the Net Promoter Score and learn about improvements to the service.

Junior Level Work Experience for a Customer Service Representative

• Directly interacted with 20+ online store customers daily over the phone, email, and chat to keep response time to a minimum in the queue
• Resolved customer issues by following up on orders and answering product knowledge questions.
• Assisted with pre-sales and post-sales support including processing returns and changes to orders.
• Tracked and reported top customer complaints with information about frequency and severity using Excel spreadsheets.

Here's a comparison between an incorrect & correct version:

Incorrect: ‍

• Helped answer client questions
• Responsible for customer orders and requisitions
• Created customers’ accounts
• Responsible for reporting and documentation

Key Achievements

• Received employee of the year awards on two successive occasions
• Helped to resolve customer complaints regarding a particular product by identifying and reporting a crucial process issue that was negatively impacting sales.
• Built and maintained customer retention by over 50% through interpersonal skills

Senior-Level Work Experience for a Customer Service Representative

• Led a successful customer rep team at a real estate tech company serving an enterprise customer base of large commercial real estate leasing firms.
• Responded to customer product and service questions which boosted new client NPS by over 20%
• Managed a team of 10+ Customer Service Representatives in supporting 120+ customers with on-boarding.
• Restructured processes to handle customer service requests and improved turnaround time by over 65%.
• Advised senior management on customer service resolution metrics and customer pain points.
• Developed, built, and maintained customer relationships to maximize retention and ensure their problems are being solved.

Look at all of the keywords that jump out from the correct version of the work history descriptions. This version passes the ATS test because it includes action verbs, highlighting an applicant’s skills. This job description also highlights  achievements at the very top, showing their value and catching the eye of the recruiter.

The incorrect version does not fully reflect the amount of experience the applicant has, and only describes the responsibilities of the work, not any achievements or value that you provided.

Customer Service Resume Skills

Most customer service professionals have a specific set of people and organizational skills that should be demonstrated in your resume. Take a look at the job description and the list of skills that the employer is looking for and adjust and highlight your skills.

You do not have to list every technical and soft skill you have, so make sure it is only showing the relevant ones.

Use the following list of common customer service rep skills that would make your resume stand out:

• Managing hard conversations
• Authenticity
• Empathy and emotional intelligence
• Professionalism
• Responding Quickly
• Problem Solving
• Oral communication and written communication skills
• Technical skills
• Analytical skills
• Organizational skills
• Time management skills

Why Soft and Hard Skills Are Key for A Customer Service Rep Job

More than any other job, customer service representatives require a number of soft skills. Research indicates that anyone holding a Customer Service job needs to be an active listener and socially-oriented. They also must be socially perceptive to make it in this field.

Customer Service Representative Resume Education Section

According to a results from job search websites for customer service jobs , there are plenty that don't require any education, and some that prefer it. Since customer support is a core function of pretty much every business, you can get started even without a formal college degree, although it won't hurt to have one.  

Even so, studies show that more than 30% of the staff here have majors in either business administration or management. Others have communication technology, social science, psychology, and computer science degrees. Many larger companies hiring for their customer service department typically require a bachelors degree.

If you do not have  bachelors degree, customer service certifications can be useful to get training in the function and get your resume noticed more. The Customer Service Institute of America offers training to help members become a Certified Customer Service Manager.

The HDI is also a credible institution that provides certifications in the tech support industry.

If you plan to obtain a certificate to advance your career as a customer service representative, be sure to list certifications on your resume the right way.

In conclusion

The technological developments and changes in customer service mean the positions are more competitive. To land the job, you need a persuasive and distinct resume. Mostly you need to showcase your passion, personality, and skills necessary for that CSR job.

Experts say that more than 20% of resumes experience trouble and often do not pass via the ATS. Reasons could range from a confusing layout or images. It is why you must create a near-perfect document that gives through the rigorous systems and on to the recruiting specialist.

So, create a resume using the proper format and fonts that work on any OS. Create a chart-stopping summary while also highlighting your strongest work experiences. Finally, let your critical skills that resonate with the job at hand shine through, meaning that nothing can stop you from getting your dream CSR job.

Search for Customer Service Representatives Jobs

• Simplyhired

Browse more resume templates that fit your role

Get inspired with more resume examples

Read our how-to guides on making your resume perfect, how to write a two-page resume (with examples & tips).

Don't know whether you should write a one-page or two-page resume? Find out when it is appropriate to write a two-page resume and learn how to write it correctly.

How to List References on a Resume in 2024 (with Examples & Tips)

In this guide, we will cover everything you need to know about including references on a resume, from how to format them to how to know when they should be included at all.

How to Describe Work Experience on a Resume in 2024 (Examples & Tips)

Your work experience is a summary of all your hard work, dedication and achievements over the years. Here's how to do justice to your work history.

How to List Accomplishments on a Resume in 2024 (Including Awards & Key Achievements)

Showcasing your achievements is what can be the cherry on the cake to help you stand out from the crowd as a top performer and really attract employers.

More advice that will accelerate your career path

20+ key computer skills to list on your resume in 2024 (with examples).

With the world becoming more digitally focused, having strong computer skills is more important than ever. In this guide, we will cover what computer skills are and which ones are best to include on your resume.

How Long Should A Resume Be in 2024? (With Tips to Fit on One Page)

Keeping your resume on a single page keeps it focused and straight to the point. But sometimes it might not be easy to fit it all on one page. When should you use two pages versus trying to fit it all on a single page?

What is the Difference Between a CV and a Resume in 2024?

If you’ve done any research into the different types of resumes, you’ve likely heard the term CV before. A CV is a type of document with a much more specific purpose than your standard resume. In this article, we will cover exactly what a CV is, how it differs from a resume, and when to consider using one.

350+ Action Verbs to Make Your Resume More Effective in 2024

Bring your resume and work experience to life by making it more actionable using these powerful verbs.

Professional resume templates to help land your next dream job.

Facebook • Twitter • Linkedin • Pinterest • Crunchbase

Customer Service Representative Resume Sample & Writing Guide

Seeking a position as a Customer Service Representative? It is essential first to view an example of a top-notch Customer Service Representative resume sample before you get started. You want to make sure your resume will stand out from other applications by being both informative and compelling to read. Without bombarding the recruiter or hiring manager with irrelevant information.

How to make a Resume Guideline for Customer Service Representative Roles:

What you can read in this article

Customer Service Representative Resumes

Or download these examples in PDF at the bottom of this page for free

Customer Service Rep Resume Guide:

Resume sections.

1. Contact Information : Name, Address, Email, Phone Number, Driver's license .

2. Profile Summary : This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience, qualifications and the industry areas of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary : Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include the qualifications you are currently completing. For some Customer Service Representative roles, a degree at Bachelor or Associate level is required like in Banking or Engineering. For others, no formal qualification apart from a high school diploma is needed, but the short courses, workshops, and in-house training you have received should then be listed to provide more credibility to your resume.

4. Relevant Customer Service Experience : Clearly state your employment history by providing details regarding the last ten years of experience up until your current position. Use punchy sentences with bullet points to list your most important customer service activities. Customer Service Representatives jobs exist in every imaginable industry and for an unlimited number of products, services, and solutions. You have to be specific. State the nature of the product type or solution you have experience in regarding customer relations. Also include the industry sector for example banking, insurance, and telecommunications.

5. Other Employment Experience : This will include permanent work history outside of direct customer service. You should also list temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of customer service experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history. This section is especially relevant if you are on at entry level or in the process of making a career change from a different field, for example, administration support into customer service. It would help if you revealed your ‘’relationship management experience” gained unofficially while for instance in a vocational or temporary job to showcase your abilities to deal with clients and solve their issues.

6. Skills Summary/Key Skills : Incorporate keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training : Start with your formal degrees and post-school diplomas or accreditations. List any professional development courses, workshops or programs you completed that better prepared you to work in the servicing field such as problem-solving, follow up techniques, negotiation tactics, regulatory industry training, and licensing examinations.

What to Highlight

Regardless of your experience as a Customer Service Representative, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team. The first aspect to highlight is the scope of your customer service tenure in product type or industry area. There are millions of businesses out there with every imaginable product or solution. It would be best if you were specific about the product type or service offering you have experience in.

Secondly, a Customer Service Representative may be liaising with customers via telephone, face-to-face or by online messaging, live chat or email correspondence. Describe your methods of interaction and the tools and platforms used to facilitate your communication with clients. For example, the types of CRM systems you can work on, for instance, Austin Logistics CallTech; Blackbaud The Raiser's Edge; Salesforce Software, Telemation, e-CRM

Next, discuss the purpose of your role in more detail. Customer Service Representatives deal with customers and clients to provide information in response to inquiries about products and services and to handle and resolve complaints. These roles are often split into three main client categories: new customers, existing customers and outgoing customers canceling their subscriptions called retention clients. For the latter sales experience and negotiation skills come in handy, because the aim is to retain the client by offering them an alternative or cheaper product as a means to retain them.

Once connections are made online, in person or via phone, the Customer Service Representative will explain how the specific product or service can meet the needs of the customer in question, A customer service representative spends his or her days answering consumers' questions, resolving their complaints, taking their orders and signing them up for new services. These discussions can happen using physical or online presentations. Again, be specific regarding the tools you are utilizing to create and facilitate these presentations (PowerPoint, Zoom, Airtable, WebEx)

*Cool Tip for a stellar resume

You can create an excellent first impression by being specific about your main duties providing metrics achieved against production targets and goals. For example, exceeded the target number of calls taken in a day by 20%. Reach query resolution goal of 90% every week. Manage to retain 15% of customer cancellations by signing them up for alternative services.

Make sure to include the following details:

• Your GPA scores if you have completed a bachelor or associates degree (if higher than 3.5).
• Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
• Telephone or Live Chat support is often a 24hour gig, and shift work is typical in this industry. Indicate your availability during weekdays and also weekends.
• Companies are progressing more towards the gig economy in terms of remote workers and freelancers. If you are available for remote work, you could apply for roles in different time zones too.

Career Summary & Examples

Hiring managers have large numbers of hundreds of resumes to go screen and limited time to read them all in detail. Keep your career summary concise and to the point. Put the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can interact with clients, even the annoyed and angry ones!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. For instance, if the job you are applying to highlights dealing with volumes of calls or traveling to client premises, use those same words and phrases. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent negotiation abilities and a flair for query resolution.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Finally, end your summary with your educational degrees/diplomas and any certified courses or professional memberships you may have that are pertinent to the job.

Two Examples of different career summaries:

Summary Example 1

‘Energetic Customer Service Representative with three years’ work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.'

Summary Example 2

‘Engaging Senior Customer Service Representative with 15+ years of experience in a fast-paced call center environment. Skilled at transforming irate customer feedback into actionable solutions that drive revenue, increase customer loyalty, and improve processes.'

Customer Service Representative Job Descriptions Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage. Below are a few examples for face to face, telephone, and live chat customer service roles

A Customer Service Representative in a Face-to-Face setting may:

• Continuously build up knowledge about company products and services
• Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships
• Respond promptly to customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Keep daily recordings, and log tickets for query resolutions in the electronic database
• Identify and address customer needs with the aim of complete client satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of products and services to customers

A Customer Service Representative in a Telephone-based/Call Center environment in the Banking Industry may:

• Handle inbound calls from credit card cardholders
• Assist cardholders with account queries, billing issues, payment arrangements, financial planning and service promotions
• Help customers with credit line increases/decrease inquiries, disputes, and account education
• Collaborate with clientele to resolve credit card disputes, written or verbal
• Allocate payments directly into customers’ accounts, complying to customer and company specifications
• Maintain and exceed the bank’s established quality, compliance, and customer service standards
• Document each customer's account accessed with the information provided including the outcome of the call

A Customer Service Representative in a Live Chat may:

• Handle inbound message queries from clients via the live chat platform
• Assist subscribers with account queries, billing issues, payments
• Aim to solve any problems that may arise, by responding to messages within 60 seconds
• Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time
• Follow set out protocols to they must listen carefully to resolve the issue or answer the question
• Document written chats and also the results categorized as query solved or query escalated to call center department
• Provide real-time support and give clients helpful links to Q&A sites to assist them with their issues
• Offer clients access to company URL’s for extra information about new products and services
• Keep track of general patterns when communicating with customers and sharing these with the service department

Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Flat, Simple Duty:

• Answer customer questions promptly

Accomplishment Statement:

• Aim to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%

Quantifying Your Resume

When writing your resume, if you can answer the questions, “ How much? ” or “ How many? ” For the customer service representative roles, the focus should be on showcasing your ability to please customers and communicate all types of information. Metrics can easily prove the impact of your work, and this is an excellent way to take your resume from good to great. Include that number. For instance:

• How many inbound calls do you answer every week?
• What is your query to resolution ratio?
• What is your monthly retention figure?

Example 1 On a monthly basis, an average of 25 – 38 customers receive assistance to refinance finance their mortgages, due to personal financial problems like layoffs or unforeseen health complications.

Example 2 Engage with 80 clients per day via the live messaging system and resolve 90% of queries.

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.

Completed Secondary and Tertiary Education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here is an example of a Customer Service Representative education section for someone with more than five years’ experience:

2006 – 2007 Customer Service Diploma, Udemy, Online Course Curriculum: Telephone Etiquette, Conflict Resolution Strategies, Negotiation Tactics

2010 – Certified Client Service Specialist (CCSS), CCPC Global, TX

2006-2008 Bachelor of Mechanical Engineering, Chicago State University, IL

If you have less than five years’ experience, have a look at the example below:

2016-2018 BA in Service Management – Mass-Market Retail Enterprise Management, Ashford University, CA GPA: 3.8 Majors: Sales Management, Retail Administration Minors: Retail Merchandising, Retail Advertising, Retail Pricing Accounting Accolades: Top student

2014 – Financial Customer Service Representative, Inres College, CA Coursework Requirements Course Curriculum: Financial Markets, Risk Management, Insurance Legislation, Consumer Finance

2013 – Certified Client Service Professional (CCSP), Oakload College, IN

2012 – Chris Jones High School, High School Diploma, Tampa, FL

Although the customer relations field requires specific technical skills , employers also consider soft skills . These are the personality traits or skills that indicate to your fit as a Customer Service Representative who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

• Educational Attainment: A university degree is not generally required to become a Customer Service Representative unless you are in a very technical industry such as Engineering or Information Technology. A financial customer service representative needs to obtain licensing depending on the product type they assist clients with for instance personal finance, unit trusts, insurance or healthcare. A certification like CSP – Certified Sales Professional comes in handy if you want to land a job at a Fortune 500 company.
• Technical Aptitude: Customer Service Representatives need to work with high call volumes in fast-paced working environments. Excellent analytical skills are required to solve problems. Time management and accurate record keeping are additional vital skills to have. Superior telephone etiquette is a must. Product knowledge and troubleshooting goes hand in hand
• Other Technical Skills : Fast Typing Speed, Complaint Resolution, Service-based Selling, Online Quotation Generators, Cloud-Based Collaboration Platforms, CRM Systems, Quality Control, Report Writing, Feedback Mechanisms.

Soft Skill Examples

• Negotiation
• Detail Orientated
• Self-Control
• Persistence
• Social Perceptiveness
• Service Orientation
• Strategic Thinking
• Conscientious
• Time Management

Qualifications/Certifications associated with Customer Service Representatives

Action Verbs for your Customer Service Representative Resume

Professional Information of Customer Service Representatives

Sectors : Various Career Type : Service, Customer queries, Client Service, Client Relations Person type : Negotiator, Engager, Assistant, Fixer, Problem Solver Education levels : High School Diploma to Masters’ Degree Salary indication : Per hour rate at $13.86 . Annual salary $32 980 Labor market : Estimated 5%-9% growth between 2016 – 2026 Organizations : Unlimited

Customer Service Representative Resume Example

Nothing Found

10 Customer Service Representative Resume Examples for 2024

Creating a good resume for a customer service representative job will help you get noticed. In this article, we share sample resumes and key tips. Learn how to highlight your experience and skills. Find out what hiring managers look for in resumes. Make your resume clear and focused.

• 17 Aug 2024 - 1 new section (Showcase leadership and growth) added
• 09 Aug 2024 - 1 new resume template (Lead Customer Service Specialist) added
• 26 Jul 2024 - 1 new section (Tailoring your resume for company size) added

  Next update scheduled for 01 Sep 2024

Here's what we see in top customer service resumes.

Show Impact With Numbers : The best resumes show impact with numbers. For example: reduced customer complaints by 20% , increased customer satisfaction to 95% , handled 50+ calls per day , and cut waiting time by 30% .

Match Skills To The Job : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are CRM software , ticketing systems , data entry , multitasking , and reporting tools . But don't include all of them, choose the ones you have and are mentioned in the JD.

Highlight Problem-solving : You should show how you solve problems. Use phrases like resolved customer issues or provided solutions . This shows hiring managers you can handle difficult situations.

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Customer Service Representative Resume Sample

Find out how good your resume is.

ummm here it is

Get your resume scored

Want to know if your resume stands out for customer service roles? Our resume scoring tool gives you a clear picture of where you shine and where you can improve. It checks for key skills and experiences that employers in customer service look for.

Upload your resume now for a quick, unbiased assessment. You'll get a score and tips to make your application stronger. This feedback can help you land more interviews and move forward in your customer service career.

Education placement on resume

Place your education section after your experience if you are actively working or have been in the workforce for a while. This shows you have practical skills and knowledge. If you handle customer queries, mention any specific training or certifications you have received that showcase your ability to serve customers effectively.

For recent graduates or those currently studying, list your education at the top. Highlight courses or projects related to customer service, such as conflict resolution or communication skills. These are directly relevant and show your potential as a customer service representative.

Highlight relevant skills

For customer service roles, highlight your people skills and problem-solving abilities. Use examples like 'Handled 50+ customer queries daily' or 'Resolved complaints with a 95% satisfaction rate.' These facts show how you apply your skills.

Senior Customer Service Representative Resume Sample

Ideal resume length.

As a hiring manager, I always recommend you keep your resume concise. For a customer service representative role, aim for a single page. This helps you present your most relevant experience clearly without overwhelming the person reviewing your application. Especially for those early in their careers or with less than a decade of experience, one page is often enough to show that you can prioritize your accomplishments effectively.

If you have more than ten years of experience or are applying for a senior position, consider extending your resume to two pages. Focus on readability, ensuring that your strongest qualifications are on the first page. You should not reduce font size or margins to fit more content; it is better to organize your information more efficiently or choose a more space-effective template instead. Remember, clear and direct communication is key in customer service, and your resume should reflect that ability.

Junior Customer Service Representative Resume Sample

Showcase technical proficiency.

Customer service now often uses technology for chat, email, and phone calls. Show that you have good skills with common software like CRM systems and help desk platforms. If you're new to this work, list any relevant tech training you have. These details can help you stand out.

Customer Service Representative with Technical Support specialization Resume Sample

Optimize for ats.

When you apply for a customer service representative position, your resume will likely be screened by an Applicant Tracking System (ATS). You should ensure your resume is ATS-friendly to increase your chances of getting noticed.

• Use simple fonts and standard headings like 'Experience' and 'Skills'.
• Include keywords from the job description. For example, if the job posting mentions 'customer satisfaction' or 'CRM software', use those terms in your resume.

Aspiring Customer Service Representative Resume Sample

Tailoring your resume for customer service jobs.

When you apply for a customer service role, it's important to show how your past experience and skills directly align with what the job needs. Your resume should clearly highlight your relevant capabilities and achievements to catch the attention of hiring managers. Here's how you can tailor your resume specifically for these positions.

• Emphasize your communication skills by listing specific examples where you effectively handled customer inquiries and resolved issues. Mention any experience with CRM software.
• Showcase your problem-solving abilities by describing a situation where you successfully navigated a difficult customer service scenario. Include the outcome to highlight your effectiveness.
• If you're transitioning from another field, identify experiences where customer service was part of your job. For example, if you worked in retail, list instances where you provided exceptional customer support or dealt with returns and exchanges.

Customer Service Manager Resume Sample

Key skills for customer service resumes.

When you apply for a customer service role, it's important to highlight the right skills. Focus on the hard skills that show you can do the job well. Here are some of the top skills you should consider including:

• Customer relationship management (CRM)
• Technical proficiency
• Order processing
• Issue resolution
• Product knowledge
• Report generation
• Billing inquiries
• Multi-line phone systems
• Live chat support

Avoid trying to list every skill you have. Instead, choose the ones that match the job you want. If you're skilled in CRM software , make sure you include it. Many companies use these systems to manage customer interactions. Are you great at issue resolution ? Customers appreciate quick help when they have a problem. Show that you can provide it.

Put these skills in a dedicated section on your resume. This makes it easy for hiring managers to see what you can do. It also helps with Applicant Tracking Systems (ATS) which many companies use to scan resumes. These systems look for specific skills, so including them can help ensure your resume gets noticed.

Customer Experience Specialist Resume Sample

Showcase leadership and growth.

When you apply for a customer service role, showing that you've grown in your career can make a strong impact. If you've had the chance to lead a team or were recognized with a promotion, it's important to feature this on your resume. Here's how you can do it:

• Include the title of any leadership roles you've held, like 'team lead' or 'senior customer service rep.' This shows you've been trusted with more responsibility.
• If you don't have a formal title change to show, think about times you were given leadership tasks. For example, were you asked to train new staff or lead a project? Mention these moments.

Use clear language to describe your leadership experiences. Here are two examples:

• 'Promoted to team lead for meeting high customer satisfaction scores consistently.'
• 'Selected to train new hires due to exceptional product knowledge and communication skills.'

Lead Customer Service Specialist Resume Sample

Quantify your impact.

Using numbers to show your impact as a customer service representative can make your resume stand out. Numbers help hiring managers see the exact value you bring to a role. Here are ways to think about your experience:

• Consider the number of customer inquiries you handle daily. This shows your ability to manage volume and maintain performance.
• Reflect on any feedback scores, such as customer satisfaction ratings . Even an estimated average can demonstrate your dedication to service quality.
• Did you implement a new process that led to time savings for the team or faster issue resolution for customers? Estimate the percentage of improvement.
• If you’ve had a role in reducing the number of customer complaints , calculate the decrease. This could be a monthly or yearly comparison.
• Think about the sales targets you’ve met or exceeded, which directly shows your contribution to the company's success.
• Have you trained other team members? If so, indicate the number of people you trained, showcasing leadership and knowledge-sharing.
• When you have contributed to a decrease in average handling time or improved first call resolution rates , these are strong performance indicators.

Remember, even if you are not sure of the exact numbers, an educated guess that reflects your impact can be effective. Be ready to explain how you arrived at these estimates during an interview.

•   Sales Development Representative Resume Examples
•   Inside Sales Representative Resume Examples
•   Writer Resume Examples
•   Executive Assistant Resume Examples
•   Game Design Resume Examples
•   Professional Video Editor Resume Examples
•   Editor Resume Examples
•   Entry-Level Desktop Support Resume Examples

Quick links

Customer service representative, resume sample #1, resume sample #2, resume sample #3, senior customer service representative, resume sample #4, junior customer service representative, resume sample #5, customer service representative with technical support specialization, resume sample #6, aspiring customer service representative, resume sample #7, customer service manager, resume sample #8, customer experience specialist, resume sample #9, lead customer service specialist, resume sample #10, additional resources, questions get in touch.

• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Your customer service resume must clearly highlight your interpersonal skills. Showcase your ability to effectively communicate and resolve customer issues. Demonstrate your history of maintaining customer satisfaction. Provide examples of how you've contributed to positive customer experiences.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Crafting a resume in the customer service field can be daunting when trying to highlight the variety of soft skills and problem-solving abilities you've developed. Our guide is designed to help you effectively showcase these talents through proven strategies and powerful wording that will catch an employer's attention.

• Defining the highlights of your customer service career through your resume summary, objective, and experience.
• Real-world customer service resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand customer service resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the customer service resume isn't the right one for you, take a look at other related guides we have:

• Apple Retail Resume Example
• Call Center Director Resume Example
• Merchandising Manager Resume Example
• Phone Sales Resume Example
• Luxury Sales Resume Example
• Sales And Marketing Executive Resume Example
• Sales Team Leader Resume Example
• National Sales Manager Resume Example
• Visual Retail Resume Example
• Internet Sales Manager Resume Example

The ultimate formula for your customer service resume format

Our best advice on how to style your customer service resume is this - first, take the time to study the job advert requirements.

The resume format you select should ultimately help you better align how your experience matches the specific role.

There are four crucial elements you need to thus take into consideration:

• How you present your experience. If you happen to have plenty of relevant expertise, select the reverse-chronological resume format to organize your experience by dates, starting with the latest.
• Don't go over the top with writing your resume. Instead, stick with a maximum of two-page format to feature what matters most about your profile.
• Headers aren't just for "decoration". The header of your resume helps recruiters allocate your contact details, portfolio, and so much more.
• The PDF format rules. It's the most common practice to submit your customer service resume as a PDF so that your resume doesn't lose its layout. However, make sure the read the job well - in some instances, they might require a doc file.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Essential sections that should make up your customer service resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the customer service role

What recruiters want to see on your resume:

• Demonstrated ability to handle customer inquiries and complaints with patience and professionalism
• Proven experience with CRM software and phone systems
• Strong communication skills including active listening and clear articulation
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• History of achieving customer satisfaction and retention goals

What to include in the experience section of your customer service resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your customer service experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below customer service resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Expertly managed a team of customer service representatives handling over 15,000 calls per month with a satisfaction rate of 94%.
• Pioneered the implementation of a new CRM system that increased customer retention by 5% within the first fiscal year.
• Developed and facilitated monthly training sessions that contributed to a 30% reduction in average call resolution time.
• Orchestrated the overhaul of the complaint resolution process, reducing resolution time by an average of 2 days.
• Championed the customer feedback program, incorporating customer suggestions into service improvements.
• Exceeded annual sales targets through effective upselling techniques, adding an extra $200K in extended warranty sales.
• Managed a portfolio of high-value accounts, ensuring 98% customer satisfaction and retention over 3 years.
• Negotiated resolution on high-stakes customer issues, ultimately preserving relationships worth upwards of $1M in revenue.
• Recognized as 'Employee of the Year' for superior performance and dedication to customer service excellence.
• Implemented a proactive communication strategy that reduced incoming query volume by 15% through effective problem-solving.
• Increased customer survey participation by 25%, gaining valuable insights that informed service delivery improvements.
• Collaborated with product teams to identify and fix three major software issues, enhancing user experience.
• Spearheaded a client retention initiative that saw the recapture of 20% of lapsed accounts through strategic outreach.
• Acknowledged for designing an interactive FAQ section reducing general inquiries by 30%, allowing more focus on complex issues.
• Created comprehensive performance reports to track team KPIs, resulting in a 25% improvement in average response time.
• Collaborated with cross-functional teams to roll out a new customer service protocol that enhanced customer engagement.
• Delivered exceptional service to over 10,000 customers, achieving an individual customer satisfaction score of 97%.
• Led a project to streamline the helpdesk workflow, which cut down on response times and boosted customer satisfaction by 10%.
• Promoted to a senior role after demonstrating exceptional problem-solving abilities and mastery of customer service software tools.
• Played a key role in reducing the staff turnover rate by 20% through mentorship and implementing a rewards program.
• Contributed to a company-wide initiative that improved the Net Promoter Score (NPS) from 70 to 85.
• Redesigned the call script to improve customer satisfaction, which was later adopted company-wide.
• Streamlined the process for handling escalated calls, allowing for a 20% faster resolution time.
• Initiated a partnership program with local businesses that resulted in a 15% increase in referral sales.
• Delivered high-quality customer service consistently, with a 95% positive feedback rating over a 6-month period.
• Improved email handling efficiency by 40% through the development of new email management protocols.
• Effectively managed billing disputes, reducing chargeback rates by 5% and preserving customer trust and loyalty.
• Steered a successful loyalty program revamp, leading to a 10% increase in customer lifetime value.
• Directly supported over 5,000 customers through the transition to a new billing system, maintaining a satisfaction rate above 90%.
• Led a bilingual customer support initiative to cater to non-English speaking customers, boosting market share by 8% in targeted demographics.

Quantifying impact on your resume

• Include the number of customer interactions you handle daily to demonstrate the volume of work you can manage.
• List the percentage by which you increased customer satisfaction scores to show your ability to improve service quality.
• Mention the specific number of support tickets you resolved within targeted resolution times to highlight your efficiency.
• Describe how you contributed to reducing average customer wait times, linking it to percentages to emphasize operational improvements.
• Detail any training programs you’ve led, noting the number of participants to showcase your leadership and scalability of your efforts.
• Quantify the size of the customer base you serviced to provide context to your experience scale.
• Report on any upselling or cross-selling success with precise revenue or conversion figures to underline your sales acumen.
• State the number of team members you’ve supervised or coordinated with to convey your collaborative and management skills.

Action verbs for your customer service resume

What if my customer service experience doesn't match the requirements?

You've just graduated from college and may have no real world job experience . What should you include within your resume then?

Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:

• Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
• Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
• Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
• Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

List your educational qualifications and certifications in reverse chronological order.

Key hard skills and soft skills for your customer service resume

At the top of any recruiter customer service checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of customer service industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your customer service resume:

Customer Relationship Management (CRM)

Product Knowledge

Multitasking

Troubleshooting

Ticketing Systems

Live Chat Software

Technical Writing

Order Processing

Billing Systems

Communication

Active Listening

Problem-Solving

Adaptability

Positive Attitude

Conflict Resolution

Time Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your customer service resume:

• Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Customer Service Representative (CSR) Certificate - HDI
• Certified Client Service Specialist (CCSS) - The Professional Association for Customer Engagement (PACE)
• Customer Service Certification (CSC) - International Customer Service Association (ICSA)

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• How to List Continuing Education on Your Resume
• How to Put Cum Laude on Your Resume

Best practices to your customer service resume summary or objective

To start, how do you know if you should include a resume summary or a resume objective ?

• Resume summaries are ideal for customer service professionals with more experience, who'd like to give a quick glimpse of their biggest career achievements in the top one-third of their resumes.
• On the other hand, resume objectives serve as a road map for recruiters. Candidates use the objective to show how their experience aligns with the customer service role they're applying for while showcasing the North Star of their career (or where they want to be as a professional in the next couple of years).

The resume summary or resume objective could be the perfect fit for your customer service resume. The function of both is to highlight your professionalism succinctly. So, keep your writing specific: include no more than four sentences and target your application to the role. Here's how these specific resume sections help the customer service candidates stand out.

Resume summaries for a customer service job

• Seasoned customer service professional with over 10 years of experience, specialized in the telecommunications sector. A solid track record of elevating customer satisfaction rates by implementing strategic policies and fostering a dynamic team environment. Recognized for outstanding problem-solving skills and received the 'Customer Advocate of the Year' award twice.
• Dynamic individual with 5 years of experience in fast-paced hospitality management, seeking to leverage extensive background in customer relations and a keen eye for detail to excel in a customer service capacity. Proven ability to manage and resolve customer inquiries and complaints, leading to a 30% increase in customer retention for the previous employer.
• A passionate former healthcare administrator with 8 years of experience managing patient relations, ready to translate my compassionate communication and meticulous attention to detail into a customer service role. Expert in handling sensitive information and adept at using CRM software to enhance client relations and improve service outcomes.
• Eager to bring a strong background in retail management, encompassing 6 years of improving sales through personalized customer interactions and staff training, into the customer service industry. Accustomed to fast-paced environments and complex problem-solving, with a consistent focus on delivering exceptional client experiences.
• As a recent graduate with a degree in Communications, I am enthusiastic about beginning a career in customer service where I can apply my learned theories and enthusiasm for connecting with people. Keen to develop practical skills and contribute to a team that prioritizes customer satisfaction and professional growth.
• Looking to embark on a customer service career, bringing along unmatched energy and a dedication to learn from the ground up. With a background in volunteer work and community assistance, I am equipped with the empathy, patience, and interpersonal skills necessary to thrive in a customer-focused environment and build long-term client relationships.

Extra customer service resume sections and elements

Creating a winning customer service resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling customer service resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, how do you respond to a resume received email, how to write an effective personal resume, education on a resume: ultimate guide in 2024, sales director interview questions and answers, what is your leadership style - interview question (+ answers), creating a professional development plan – a guide based on experience.

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Templates
• AI Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• Resume Skills
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• Meet our customers
• Career resources
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

• Knowledge Base
• Free Resume Templates
• Resume Builder
• Resume Examples
• Free Resume Review

So you want to create a customer service resume?

[ Click here to directly go to the complete customer service resume sample ]

Worry not! By the end of this guide, you'll know everything required to make the best customer service representative resume:

• Who needs a resume for customer service?
• How to write a customer service resume?
• How to curate your work experience section for customer service resume?
• What is the format of customer service resume?

In case you want to skip the in-depth guide and skip directly to the customer service resume sample section, you can go to the end directly.

The experts at Hiration have created a state-of-the-art online resume builder to make the process of making a customer service resume easy for you!

Check it out here!

Customer Service Resume Sample

• Employee of the Month | Shutter CS | Sep '13
• Phantoms's Best New Employee | Phantom CS | '14
• Public Interaction & Personality Development | Kan's Institute | '13
• Summer Certification | Public Speaking | Welhem School | '07
• Secured 1st position in the Elocution competition held at Washington University in '10
• Regularly participated in inter-college parliamentary debates
• Awarded the McBright Scholarship worth USD 15k for undergraduate studies in ’09
• Spearheading a team of ~10 Customer Service Representatives to deliver flawless customer service across multiple fields
• Mentoring new representatives by supervising the on-boarding process and overseeing the training initiative
• Liaising & coordinating with BRM to manage and fulfill resource requirements on a daily basis
• Directing the preparation & review of daily survey transcripts by developing & maintaining tracker of resource details
• Formulating new promotional methodologies & devising recommendations for up-selling of concessions
• Processing incoming calls from policyholders & resolving issues by responding to customer queries
• Ensuring optimum levels of customer service as an in-charge of general facility maintenance
• Liaising with key internal & external stakeholders to manage escalations in an effective & quality bound manner
• Recognized as the ' Best Customer Service Associate ' out of 20 members in the Division based on customer feedback
• Trained and mentored ~40 new Executives & Representatives
• Conceptualized and co-developed on-the-job training program to achieve a reduction in training time by ~25%
• Played a critical role in increasing business for the financial year '15 - '16 by ~10%
• Managed a high-volume of workload in a commitment-driven and high-pressure environment
• Led all troubleshooting initiatives pertaining to tablet and e-reader devices
• Brainstormed with management to conceptualize & implement risk management strategies for minimizing security threat
• Effectively processed customer inquiries and resolved complaints, billing questions and payment extension/service requests
• Played a key role in retaining existing client base by repairing trust and designing customer-centric solutions
• Resolved an average of 550 inquiries on a weekly basis by establishing performance benchmarks
• Languages : English, Spanish

Who needs a Customer Service Resume?

Whether you’re an applicant for an entry-level position or you are looking to switch career into a more dynamic service role as a customer service representative, you shall need a customer service resume that stands out among the rest.

Recruiters look out for resumes that demonstrate vivid interest in the field. Therefore, a customer service representative resume is best for both freshers who are just entering the field or established representatives who wish to switch companies.

It is also an excellent choice for retail workers who want to upgrade to customer service roles.

Why do you need a Customer Service Resume?

Due to the range of people who can apply, recruiters find huge volumes of customer service resumes in their inboxe. To land a job therefore, you require a strong CSR resume that shows off your biggest accomplishments and most relevant skills in the industry.

To create an engaging resume you must ensure proper writing and formatting for better readability and inclusion of appropriate information in the right order. We suggest that you use a professional customer service resume template .

You can also view customer service resume examples free on our website.

How to write a Customer Service Resume?

Be it a customer service manager resume or a customer service rep resume, make sure that your it is highly targeted to the career goal to make it more effective than general resumes.

HIRATION PRO TIP: Take a look at your resume as the hiring manager. You should be able to glance at the resume and immediately know that the applicant is seeking a customer service-related position.

We also recommend targeting your resume for customer service careers to better your chances. Make your customer serviceresume as specific to the position you are applying for as possible.

Include a career summary below your target job profile to target your resume and also highlight credentials which the recruiters are looking for.

Take a look at this customer service resume sample to get an overall picture.

Customer Service Resume Contact & Personal Information

Customer support resumes typically include basic information in the resume header . Today the recruiters prefer a streamlined approach with only the most important information:

• your full name
• city and state
• personal phone number
• professional email

You might want to make sure that the phone number has a professional voicemail message. If desired, you may also include a link to your LinkedIn account.

Customer Service Resume Summary

As a customer service representative, you should be good at listening and have great communication as well as interpersonal skills. For a great Customer Service resume summary examples resume check our resume examples section free on our website.

A customer service representative should possess knowledge of wide range of duties for the industry that they represent. You may have to provide information about a product, deal with concerns and questions, review customer accounts, or take customer orders.

Contact with customer could be over the phone, in person, and through email and your customer service representative resume should showcase the willingness to work around the clock.

While writing a summary statement for your resume for customer service, focus on writing between four to six concise lines of text. These lines comprise your "sales pitch" since it is likely that they are the first lines a recruiter will read.

The first sentence usually details your job title and the years of experience you have. The second sentence focuses on one major accomplishment or a few hard skills related to the industry. The following statements encompass your major experiences or responsibilities. The final sentence may list two or three relevant soft skills.

Always write in third person. Sentence fragments always allows you to add the most relevant information in a short space. Moreover, you can optimize keywords to clear Applicant Tracking Systems .

Not targeting relevant keywords from the job might result in your potential employer assuming that you are sending resumes at random to a lot of jobs. This leads to the assumption that you are not specifically interested in their job really.

The following are resume summary examples for customer service rep resume:

~5 years dedicated customer service representative with five years of front-office experience in the IT industry. Possesses a proven track record in devising customer-centric solutions. Known for the ability to resolve a wide range of customer issues of unmatched quality and stellar customer feedback. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service.

A customer service resume objective statement should be included in the resume of junior candidates. Since you don't have much real world experience, writing a good objective for customer service resume gives you an edge over other candidates.

It states your goal, your belief and what you are working towards. In case you are a fresher below is a resume objective for customer service:

Highly motivated individual with a zest for learning and a desire to work as a customer service representative in the fashion industry to ensure proper attention is paid to the customer's requirements.

Below is a snapshot of summary sample to help you create an impeccable summary for your customer representative resume sample:

Customer Service Resume: Work Experience Section

A powerful profile at the header of the customer service resume, suggests a candidate with relevant and long experience.

Ensure that your work experience section provides an overview of your most relevant skills and experience till date. Since these are relevant for the position, they must be tailored each time you're applying for a new role.

Your work experience section commands an important spot in the middle of your resume which is where the employer scrutinizes well. So to increase the chances of your resume being found when an employer searches for those words on job websites you should include keywords like "customer retention" and "customer service" given that you have them in your experience.

Providing Quantitative information for your achievements serves best when it comes to a resume for customer service. You're essentially validating your accomplishments- it is the best way to make your resume for customer service stand out from other resumes.

It is not enough that you "raised sales" at a previous position. Provide a percentage or dollar amount by which you raised the sales. Describe your methods briefly.

List your work experience in reverse chronological order . Focus on customer-centric skills and specific achievements.

Only listing only responsibilities will reduce fair chances of your resume being processed further. So instead of writing:

Improved customer retention and developed new practices by suggesting shorter scripts

you may write

• Achieved increase in customer retention rates by 30% by introducing new call center processes to reduce time spent waiting by customers.
• Developed new approach for training customer service staff to ensure that the staff was better prepared for issues, reducing errors by 20%
• Suggested shorter customer call script for the help center which was taken up by the management team and implemented.

While writing in bullet points, consider using strong words that illustrate your involvement at the most.

By using power verbs like "Achieved", "Developed", and "Suggested" you will further emphasize your abilities to the recruiter.

Emphasize your skills by highlighting the outcomes of your work. For customer service professionals the accomplishments could include contributing to response rates or improving customer satisfaction ratings.

In case you're having trouble identifying accomplishments, here are a few tips to include as achievements, if:

• Your customer service expertise resulted in the increase of sales.
• You received unsolicited feedback from happy customers.
• You offered impeccable service to a high number of customers.
• Customers repeatedly requested for your service.
• You helped improve customer satisfaction rankings.
• You generated referrals due to your focus on customer service.
• You recommended/implemented improvements to customer service programs.
• Your employer praised you for receiving positive reviews or industry accolades for service quality.
• You/your team got recognition/awards for customer satisfaction/sales achievements.
• You trained workers to provide exemplary customer service.
• You resolved a challenging service issue.

Always include action verbs in a Customer Service Resume. Action verbs add a "punch" to your resume that allows you stand out from the crowd. Here are a few action verbs commonly associated with customer care:

For an in-depth review of action-verbs, with industry-wise samples and examples, check out our Guide on Action Verbs !

Below is a snapshot of professional expereince section created via our online resume builder:

Customer Service Resume Skills

You must include both strong soft skills and customer service skills throughout your resume. You should also list previous customer service positions you may have held.

Although there are plenty of specific industry skills in the customer service field, employers also want to see evidence of general skills that show you are a hard worker and a good team player.

Do not make a random list of skills. Instead focus on including customer service resume skills discussed in the job description. In the customer service resume examples , you may find a list of skills which you could describe in action with clear examples.

Check out our 2022 Guide on Resume Skills here!

There are a few skills hiring managers look for on your customer service resume. They are looking for both directly relevant and transferable skills. These include:

• Customer Care skills include experience in interacting with customers, be it as a waiter or a front desk worker or an ice cream scooper or a salesperson.

Although directly relevant experience would make your resume strong yet any personal, quantifiable or mentionable interactions with customers on a professional level are considered transferable on a customer service resume.

Interpersonal skills suggest having a friendly and positive personality. A skilled communicator is able to speak clearly, authoritatively, calmly, and persuasively. You boast of handling conflict and anger.

Competence skills would include your tasks with training new recruits. Your past reviews or ratings or even awards. Your average stack up in comparison to with your co-workers, how well your are complimented by customers for your service.

Management skills: Both low level and high level employees are expected to display management/managerial skills. It becomes more important to demonstrate managerial skills in a customer service manager resume. One good example is the ability to train other employees or to execute a new project idea, measure the effects, and fine tune is what separates a manager from the rest. Other management skill would include conceiving new methods to:

• Increase efficiency (decrease customer wait time, increase issue resolution rate, resolve problems faster)
• Increase customer satisfaction ratings
• Increase sales (via upselling, discounting, pitching)
• Reduce costs (training, labor, equipment, software, etc.)

Communication Abilities includes your knowledge about how to up sell. Mention related products and special offers while you assist customers, how you convince customers in search of information.

The job of a customer service representative involves a lot of communication. You should be good at it, whether it is over the phone, email or in person, professionally even when customers are unruly or unreasonable.

Salesmanship is an important part of being a customer care representative. After good communication skills comes your ability to sell your company's products and services.

You must understand how to up sell, mention related products and special offers, and assist customers in buying. These skills are mainly gathered through experience.

Coachability is being able to take directions and follow through is a critical part of starting anything new. In this case, you will face a very demanding learning curve. You would need guidance from people with more experience. S you must showcase your coachable skills through extra-curricular or co-curricular activities like having years of experience with a sport, instrument, or any kind of organization.

Proficiencies

Complaint Resolution Time Efficiency Rating Previous Customer Reviews and Ratings Percentage Ranking Among Customer Service Agents Upsell Ranking

• Results-Oriented
• Effective in Conflict Resolution
• Impressionable
• Excellent Communicator

Other effective customer service skills for resume are:

Research necessary skills for your job, and reflect on how your relevant or transferable skills can best be displayed on your resume.

Customer Support Software

• Support Center
• SupportCenter
• Microsoft Office Suite (Data Entry)

Customer Support Hardware

• Laptops (Mac or PC)
• Microphones

Below is a snapshot of skills section from a customer service resume sample:

Achievements & Certifications

An achievments section is a must in every resume. In the achievements section of a customer service resume write anyawards you got for exceptional customer service. Examples of such awards are:

• customer service agent of the year
• employee of the month

It may also be beneficial to include certifications like:

• completed on the job training course "X"
• completed professional sales training

Below is a snapshot showcasing Awards & Reconition and certifications & Training:

Resume Format for Customer Service Resume

A customer service resume is typically written in reverse chronological order . Your most recent work experiences come at the top of the resume and move downwards to the former. You need not be too fancy with your customer service resumes. But be well formatted. Do not go extremely basic for the position either. A well-formatted resume always stands out.

• Include bullet points to describe the scope of your responsibilities.
• Tailor each point to reflect the skills as per the job description.
• Include numbers to specify your achievements

Key Takeaways

Different customer service positions include customer service - agents, cashiers, advisors, clerks, assistants, administrators, managers, representives and consultants.

Therefore you must ensure that you personalize your resume according to your target profile as capabilities and skills for each profile are vastly different. We have picked some of the best examples in our templates section. They should give you are fair idea of how a customer service resume should look like.

Take a look at our customer service resume examples free on our website.

• Always remember that you are the face of your personality
• Follow the reverse chronological order
• Have a great resume summary that includes your years of experience
• Target your Customer Service Representative Resume to the career goal to make it more effective than general resumes
• Make sure your career story reinforces your professional personality

Still left with some doubts around optimizing your customer service resume? Drop in a comment below!

Share this blog

Subscribe to Free Resume Writing Blog by Hiration

Get the latest posts delivered right to your inbox

Stay up to date! Get all the latest & greatest posts delivered straight to your inbox

Is Your Resume ATS Friendly To Get Shortlisted?

Upload your resume for a free expert review.

• Customer Service Representative Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Maintain accurate customer records and order information in CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior customer service representatives or managers
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• Quality Assurance
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Problem Solving
• Time Management
• Product Knowledge
• Conflict Resolution
• Active Listening
• Documentation
• Organizational Skills
• Interpersonal Communication
• Empathy & Compassion
• Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Communication Skills
• Multitasking
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Systems

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer-Centric Mindset
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Facilitated
• Investigated
• Coordinated

A Better Way to Build Your Resume

Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Representative job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

• ResumeBuild
• Customer Service Representative

5 Amazing customer service representative Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes

Customer service representative: resume samples & writing guide, employment history.

• Generate sales leads
• Schedule customer service appointments
• Conduct customer service surveys and collect feedback
• Maintain a high level of professionalism with customers and other team members
• Monitor customer service metrics and performance
• Manage customer's accounts
• Generate reports on customer service activities

Do you already have a resume? Use our PDF converter and edit your resume.

• Build sustainable relationships of trust through open and interactive communication
• Process customer payments and invoices
• Provide excellent customer service to ensure customer satisfaction
• Respond to customer inquiries in a timely and professional manner
• Follow communication procedures, guidelines, and policies
• Meet personal/team sales targets and call handling quotas
• Provide timely and accurate information regarding products and services
• Perform administrative tasks, such as filing and data entry
• Identify and suggest possible improvements on procedures
• Direct requests and unresolved issues to the designated resource
• Identify and assess customers' needs to achieve satisfaction
• Document and update customer records based on interactions
• Handle customer complaints and escalations
• Research required information using available resources
• Respond to customer inquiries and complaints via phone, email, or other communication channels
• Organize workflow to meet customer requirements
• Resolve customer complaints in a timely and professional manner

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills

Soft Skills

• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

The customer service department operates as the nervous centre of any company. By handling any and all issues the customers of that company have, customer service representatives can help to boost sales and performance, in addition to building the company’s reputation as a friendly, easy organization to work with.

Whether you’re brand-new to the workforce or whether you’re an old hand, you’re bound to find a few tips inside that will elevate your resume from decent right the way up to outstanding. In addition to advice about formatting, what recruiters look for, and the relevant hard & soft skills to consider listing, we’ll also talk you through how to write compelling resume objectives and resume summary statements. 

At the end of the article you’ll even learn how to stand out from the crowd, which can make all the difference when you’re competing against a large number of other candidates. 

Multiple Template Examples

How to write the perfect customer service representative resume, how to format it.

Past experience is one of the best indicators of whether somebody will be able to handle the demands of a customer service representative position or not. If you’ve already worked in a similar role, you’ll have a much better idea of what’s required than somebody who hasn’t. That’s why we recommend a chronological layout as the ideal way to format your resume for the best possible results .

Putting your work history in the forefront of your application will show a recruiter that you understand better than your competition how important prior experience is to the role. As for other formatting details, it’s best to keep it simple, elegant, and — most vitally of all — easy to read. 

The recruiter will be going through a lot of different applications, and the last thing they’ll want is to come across a resume with a mess of different fonts and sizes. Make your resume easy to read, and the person potentially hiring you will thank you for it.

What Recruiters Will Look For

When they examine resumes for a customer services representative, recruiters will have a few different things in mind. It’s important to understand what the employee looks like, so that you can try your best to emulate it in the resume you end up producing. 

There are no two ways about it: being a customer service rep is a tough gig. Not only do you need to possess in-depth knowledge about the product or service your company provides, you also need to be able to solve problems on the go, function more or less autonomously, and somehow maintain a friendly facade for hours upon hours at a time. 

However, if you’ve got the right set of traits and characteristics, you’ll be able to provide your employers with an invaluable service. Here’s what recruiters value most highly in prospective customer service representatives:

1. Excellent People Skills 

It’s not enough to be pretty good at speaking to people — you need to excel. The reason for this is that if a customer has a bad experience with customer service, it’s likely to turn them off working with that company ever again. The stakes are high, and you need to be able to live up to the challenge and deal with the pressure on a daily basis.

2. Problem-Solving Acumen 

You can expect to spend practically your entire work day solving problems, so it’s imperative that the recruiter understands you’re able to come up with creative, effective solutions on the fly. 

They’ll be on the lookout for people who relish the challenge of solving a problem in real time. If you can portray yourself as somebody who loves sinking their teeth into any given issue and resolving it elegantly, you’ll jump right to the top of the pile. 

Which Hard & Soft Skills to Include and How to Do It Correctly

In the case of a customer service representative’s resume, the distinction between hard and soft skills can be harder to define than with some other jobs. Part of the reason for this is down to the fact that some of what might count as a soft skill in other professions, such as interpersonal communication, is in fact a hard skill for customer service reps. As a result, you might feel confused about how to actually split your skills up on the resume itself.

Fortunately, there’s a solution. Even though it might not look like it at first, customer service representatives have hard and soft skills just like any other profession. Here’s the best way to mention the relevant abilities you have on your resume in order to prove that you know what you’re talking about:

Hard Skills

The hard skills for customer service representatives generally relate to the kind of technical work you’ll be doing throughout the course of a regular day on the job. As such, they often involve being able to manipulate a wide range of computer programs, as well as being able to solve any problems and resolve any conflicts that may arise.

• Proficiency in Microsoft Office
• Confidence in using a computer for a wide variety of miscellaneous tasks 
• Data entry 
• Problem-solving ability 
• Effective communication 
• Competence with CRM software (such as Freshesk, Pipeliner, or Salesforce Desk)
• Soft Skills 

A customer service rep’s soft skills tend to involve having the perfect attitude and mindset for helping out the customers you’ll be dealing with. You want the person hiring you to have no doubt in their mind that you realize how tricky the job can be, but also that you’re up to the task.

• Friendliness
• Result-oriented attitude  

How to List Your Previous Jobs and Work Experience, Software Used Etc.

Listing your prior work experience — as well as including details such as the kind of software you’re used to working with — isn’t always straightforward, but there are a few simple steps you can take to make sure you’re giving yourself the best chance of being taken seriously. 

Plenty of people struggle with including digital skills on a traditional resume , so it presents an excellent opportunity to really impress whoever’s going to be hiring you.

The ideal way to list your previous jobs and work experience is to simply include them according to the guidelines of the chronological layout. It’s best to keep the descriptions short and snappy, since the recruiter will likely skim through them at first before returning to read again more closely. 

If you can keep this section of your resume concise, you’ll be giving yourself a chance of capturing the recruiter’s attention sooner than your competition.

When it comes to listing the software you’re experienced using, it’s best to include it in the description of the work experience rather than in a section of its own. For one thing, this helps to ground it in a wider context; for another, it’s more elegant than creating an entire other section. 

How to Write a Resume Objectives and Examples of This

Writing a resume objective for a customer service representative role is your chance to show precisely how well you understand the details of the position. Your objective isn’t the time to be vague, nor is it the time to make sweeping statements about how you think you could do the job well. 

Rather, it’s the best chance you’ll get in the entire application to demonstrate that you’re the right person for the role because you know what it requires inside and out. 

Ideally, you’re going to want to first scan through the listing to get an idea of what they’re looking for, and then use that information to your advantage by crafting a customized, to-the-point objective statement. Here are a couple examples of excellent resume objectives — notice how direct the language is, and how general information is avoided as much as possible.

• Focused, solution-focused customer service representative applying for that role in XYZ Inc. I have spent two years working in the field, and I prioritize being able to solve problems on the go while always maintaining a friendly, approachable demeanour. Added experience in leading small teams from previous positions.
• Friendly and passionate people person seeking the role of customer service representative in Example LLC. I am used to spending long hours walking people through solutions to their problems, and would welcome the opportunity to expand my skill set in that area by taking on a new challenge and pushing my own boundaries. 

How to Write a Resume Summary and Examples of This

In contrast to a resume objective, which requires a dispassionate voice and focusing on the job itself, a resume summary requires you to convince the reader that you can bring real value to their company if they take you on. You’re going to want to highlight your achievements and past successes as a means of making it clear that you’ll be able to influence the entire organization in a positive way. 

The language used in a resume summary should be more persuasive, more active, and altogether less dry than the voice you’d use to write a resume objective. Below you’ll find a couple examples of well-written resume summaries, each of which focuses on communicating just how much value the company will get if they hire that particular candidate. 

• Highly experienced customer service representative interested in bringing all the knowledge I’ve gained over 6+ years to ABC Corp. I’m passionate about helping people to resolve issues they’ve been having that they find troubling, and thanks to my long history of educating myself and broadening my own horizons, I’m confident that I could find elegant solutions to common problems and revitalize the customer service department itself.
• Professional customer service rep keen to take on a new challenge and pick up new skills. In my most recent professional role I was able to streamline the way my employers handled customer service complaints by brainstorming an entirely new framework for dealing with common issues. I would welcome the opportunity to bring that same problem-solving focus to your organization, and use all of my experience to make your own processes more straightforward and elegant.

How to List Any Additional Details, like Certifications, Volunteering Experience, Etc.

By putting additional details like certifications or volunteering experience into your resume, you’ll be able to further impress the recruiter, particularly if they already like the look of your application from the hard and soft skills you’ve already worked in. Given that the position of being a customer service representative requires a large amount of interpersonal intelligence, it makes sense to prioritize prior experience that involved working closely with other people. Here are some of the ways you can include your additional experience for maximum impact.

1. Volunteering

Volunteering is an impressive thing to feature on any resume, but with a role that involves dealing with people to the extent that being a customer service rep does, it’s more important than ever. Describing your experiences volunteering in as few words as possible will imply that the experience speaks for itself, which displays a confidence that any would-be employer would be happy to see in an employee. 

Focus on volunteering roles that involved conflict resolution and problem-solving to link it in with the rest of your resume as effectively as possible.

2. Hobbies & Interests

Your hobbies and interests could play an even bigger role in applying to be a customer service representative than any online courses you’ve taken. Because throughout the course of your daily work you’ll be interacting with people regularly, if you can mention any pastimes you have that involve social skills you’ll be able to edge out a lot of the competition. 

Subtly painting yourself as a people person will “click” with the recruiter reading your resume, so focus on social activities that demonstrate how much you get a kick out of interacting with other people.

3. Online Certifications

While perhaps not as important as the above two sections in the case of a customer support position, online certifications nevertheless display drive, commitment, and an autodidactic attitude that’ll serve you well should you get the job. 

You’ll have to be able to figure out a lot of your own solutions to problems, so proving that you know how to educate yourself — and that you have the determination required to see a course through to its conclusion — will make a big impression on whoever’s digging through the pile of resumes to find the perfect candidate.

How to Write a Resume When You Have No Experience

Writing a resume when you have no experience is always a daunting proposition. The good news in this case, however, is that working as a customer service representative can often be an entry-level position for which you don’t necessarily need several years of experience to make a good impression. 

It’s possible to compete with candidates who have a much longer track record than you do, but in order to do so you need to make it crystal clear that you understand what’s involved with the job, and that you possess the right combination of skills and personality traits to succeed should you be hired.

Too often, people write being a customer service rep off as being an easy or straightforward job. In reality it can be incredibly challenging, since you’ll be required to present a friendly, knowledgeable impression at all times. This can take heroic levels of patience as well as a fiery inner drive, since if you’re not passionate about helping people out the chances are you won’t be able to make the job work on a regular basis. 

To offset your lack of experience, focus heavily on the aspects of your personality that make you an ideal fit for being a customer service representative. Skills can be learned, but there’s only so much you can do about the kind of person you are. 

If you can paint the picture of an empathic, patient, and above all friendly persona, the recruiter will instinctively feel like you’re a good fit for the job, making them all the more likely to overlook your lack of work history in the area. 

How to Target Your Resume for a Specific Application

When you’re considering how to craft your resume , you have to always remember the fact that you’re essentially going to be represented by one or two pages in a colossal stack of other pages. Bearing that in mind, one way to help mark yourself out from the rest of the herd is to target your resume to the specific position you’re applying to. 

The more precise you can make it, the better, as that will immediately resonate with the recruiter reading your resume. One excellent way to target your resume for the application in question is to watch out for a few key terms, which will indicate what exactly will be required of you in that particular job. 

Here are some common concepts you’ll find in customer service rep job listings, with a few of the most popular words to keep an eye out for listed beside them:

1. Problem-Solving Ability

There’s no two ways about it: as a customer service rep, you’ll need to spend the majority of your time resolving problems, many of which might well be tricky. Some of the key terms to watch out for with regards to your problem solving ability include solve, brainstorm, resolve, and analyse. If you see any of those in the job post, pay particular attention to how you describe your own problem-solving abilities, since it’ll probably be a key aspect of the job itself.

2. Conflict Resolution

You’ll be dealing with customers who, for one reason or another, aren’t happy with the service they’ve been getting from your company. This means that much of the time, you’ll have to interact with people who are already somewhat annoyed or put out. Words like level-headed, equanimity / equanimous, and patient will indicate that the employers prioritize conflict resolution skills. 

Be sure to emphasize that aspect of your application if you come across any of those, and you’ll already be ahead of your competition when the time comes for the recruiter to review all of the candidates. 

How to Make Your Resume Stand Out

As a customer service representative, it’s a given that a strong candidate needs to be good with people and able to interact in a calm, logical way. You can assume, therefore, that most of the people you’ll be competing with for the job will focus on those aspects of their overall package in the resumes they write . 

This presents you with an excellent opportunity to get out ahead of the crowd, since one often overlooked aspect of customer service roles is the manner in which those employees need to solve problems. 

The majority of the time, you’ll be on your own with only your wits and your own internal resources to help you solve the issue at hand. If you can focus on how well you teach yourself different things, you’ll be making it clear that you truly understand what the position requires. 

Customer service representatives need to be self-sufficient, since they can’t all run to their manager at every problem that arises. Prove yourself to be a person who enjoys the challenge of educating themselves, and you stand a great chance of making your resume stand out to the recruiter’s eye.

How Resumebuild can Help You to Write an Outstanding Customer Service Representative Resume

You might well feel a little intimidated by the sheer amount of information above, but fortunately there’s an intuitive, user-friendly tool you can use to craft the perfect resume with a minimum of hassle. The resume building tool provided by Resumebuild offers all of the functionality you could ever need, including a huge range of ready-made, world-class templates to choose from.

The tool also includes hundreds upon hundreds of pre-written samples, so you can check how you’re doing in comparison with the industry-standard guidelines as you progress through the resume creation process . Using the resume building tool couldn’t be simpler — all you need to do is pick the template that looks most appealing to you and begin filling in your own personal touches, based on the guidance given in the article above. Once it’s all ready, you’re just a click away from downloading your finished resume and getting your job search going in earnest. 

customer service representative Job Descriptions; Explained

If you're applying for an customer service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service representative

• I take inbound calls and do outbound calls.
• Replying to emails.
• Managing or monitoring our system’s database.
• Chatting with clients about their concerns.
• Cashier/Customer Service
• Keep areas neat while working
• Listen to customer requests, attend to their needs.
• Explain products or services and prices and demonstrate use of products.
•  Efficiently address customer inquiries about their purchases, assist them in managing their Style Plan subscription, and offer style advice in a timely and personal way in a non-scripted environment 
•  Multitask and interact with customers on various platforms, such as: email, chat, and other social media 
•  Be the customer’s voice internally when dealing with our product design, tech, or operations teams 
•  Do everything possible to ensure the best experience for our customers, and go the extra mile when possible 
• Interacted with customers and retail buyers to follow-up on shipping statues and expedited orders.
• Guaranteed positive customer experiences and resolves all customer complaints 
• Maintained adequate cash supply in cash drawers in multiple check out station 
• Cross trained and provided back up for other customer service representatives when needed 
• computed accurate sales prices for purchase transactions
• Worked as a team member performing cashier duties, product assistance and cleaning
• Confer with customers by telephone or in person to provide information about tickets and shows, take or enter orders, cancel accounts, or obtain details of complaints.
• Solicit sales of new or additional subscriptions or products.
• Interact with Customers 
• Transactions were done with Customers

customer service representative Job Skills

For an customer service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Time Management
• Interpersonal
• Communication
• Problem Solving
• Customer Service
• Organization
• Computer Literacy
• Attention to Detail
• Self-Motivation
• Stress Management
• Flexibility
• Reliability
• Professionalism
• Data Analysis
• Presentation
• Written Communication
• Social Media
• Quality Assurance
• Troubleshooting
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management
• Project Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Decision Making
• Critical Thinking
• Adaptability
• Public Speaking
• Negotiation
• Conflict Resolution
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Supervisory
• Risk Management
• Relationship Management.

How to Improve Your customer service representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

• Prepare customer service correspondence
• Keep records of customer interactions, process customer accounts, and file documents
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Participate actively in team meetings
• Follow up on customer interactions

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

• Maintain customer records, and updateing customer information in the customer database
• Document, and updatting customer records based on interactions
• Monitor customer service metrics, and performence
• Develp and maintain a knwoledge base of the evolvong products and servies
• Proces orders, formms, aplications, and requsts
• Conduct custmer service surveyes and collect feedbak
• "I am going to the store
• to buy some food
• I'm going to the store
• to buy some foods

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

customer service representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

General Electric Hiring Team

I am a passionate Customer Service Representative with 2 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Customer Service Representative position at General Electric, where I believe my skills and expertise would be a great asset to your team.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Office Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Administrative & Clerical field?

Check out our other resume of resume examples.

• Corporate Communications Resume
• Administration Resume
• Medical Billing Resume
• Tax Preparer Resume
• Student Worker Resume
• Secretary Resume
• Regional Manager Resume
• Project Specialist Resume
• Operations Assistant Resume
• Personal Assistant Resume
• Project Assistant Resume
• Office Manager Resume
• Office Assistant Resume
• Meeting Planner Resume
• Managing Director Resume
• Help Desk Resume
• Junior Project Manager Resume
• Front Desk Supervisor Resume
• Freelance Translator Resume
• Executive Secretary Resume
• Customer Support Resume
• Retail Resume
• Collections Specialist Resume
• Client Services Manager Resume
• Assistant Manager Resume
• Receptionist Resume
• Project Administrator Resume
• Program Coordinator Resume
• Inventory Resume

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)

If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...

Avoid These 3 Resume Mistakes at All Costs

Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

Build your Resume in 15 minutes

Log In to Resume Trick

• Log in with Google

Forgot password?

Don’t have an account? Sign Up here

Create your free account

Please verify email. check your inbox and follow the activation link., recover your password.

Please enter your email to reset your password. You will receive letter with the password reset link.

Customer Service Representative Resume Examples

• Jun 27, 2024

"To keep a customer demands as much skill as to win one." American Proverb

A customer service agent plays a vital role in the success of any business. Crafting an exemplary customer service representative resume can show potential employers that you will be the perfect portrayal of their company .

To help you present your skills, experience, and achievements as a customer service representative, here is a guide on composing an effective resume . Read on to find out how to build a gripping customer service resume that will land your dream job.

Customer service representative resume examples

Insurance customer service representative resume example, retail customer service representative resume sample.

Cristhian Meraz Viera [email protected] | 214-755-3467 | Houston, TX Summary Efficient retail customer service representative with over 7 years of experience in providing exceptional service to customers. Skilled in problem-solving and conflict resolution, committed to ensuring customer satisfaction through clear communication and friendly interaction. Work Experience Customer Service Representative , Urban Threads | 2020 - Present Houston, TX Welcome and assist an average of 50 customers daily, maintaining a satisfaction rating of 95% or above. Utilize CRM software to handle customer inquiries, reducing response time by 20%. Update and maintain customer accounts with 100% accuracy, utilizing advanced database management tools. Implemented Lean Six Sigma methodologies to streamline processes, resulting in a 15% increase in efficiency. Replied to over 200 customer complaints within a quarter, achieving a 90% resolution rate. Call Center Agent , BrightCall Solutions | 2017 - 2020 Houston, TX Managed incoming calls with an average duration of 3 minutes, exceeding departmental standards by 20%. Utilized knowledge base software to provide accurate information promptly, reducing call duration by 10%. Successfully resolved 95% of customer claims on the first call, improving customer satisfaction scores by 15%. Tailored solutions to meet individual customer needs, resulting in a 10% increase in upselling opportunities. Implemented Agile principles to adapt to changing customer demands, resulting in a 25% reduction in customer wait times. Education Associate's Degree in Business Administration , University of California | 2017 Skills Time Management Data Entry Record Keeping Telephone Etiquette Teamwork Careful Consideration Empathetic Communication Conflict Resolution Product Knowledge Adaptability Problem Solving Additional Information Bilingual: English/Spanish

Style recommendations

Wording and formatting each play a critical role in conveying a message effectively . Your customer service representative resume should reflect the qualities that employers look for in a customer service representative.

Here are some tips for styling and formatting your CSR resume:

• Write in a professional tone and language.
• Use a readable font, such as Arial or Times New Roman, in 11 or 12-point size.
• Include keywords from the job description that relate to your skills.
• Incorporate bullet points to list your achievements and experience.
• Use bold typeface to emphasize important points.
• Limit your resume to one page , if possible.
• Add a section for certifications, awards, or other special qualifications.
• Proofread your resume for typos and grammar mistakes.

By following these guidelines, you can guarantee that your resume for a customer service role is easy to read and displays all the information in the most attractive way.

Contact Information

Employment for customer service representatives is expected to decrease by 5% from 2022 to 2032. However, around 373,400 job openings are projected annually on average during this period. These openings stem mainly from the need to replace workers who switch occupations or retire. (U.S. Bureau of Labor Statistics)

This part of your resume is located at the top of the document. It serves as an identification for an applicant so that HR knows whose qualifications they look at.

This section should consist of the following: Full name Professional email address Current address Phone number LinkedIn profile (if applicable)

While providing contact information on customer service representative resume, always double-check that it's accurate and up to date. Doing so will help ensure that the hiring managers are able to reach out to you in case of their positive evaluation of your resume.

Resume summary

A detailed resume summary for a customer service representative must be brief, yet compelling. It should demonstrate your key capacities to deliver superior assistance and communicate effectively with clients.

Here is an exemplary resume summary for someone in customer service:

Customer service-oriented professional with 5+ years of experience in delivering top-notch customer service. Skilled in resolving issues, answering inquiries, and supplying product information. Possesses excellent communication, problem-solving, and interpersonal skills.

Remember these tips when writing the summary for your resume:

• Emphasize the most important aspects of your skills and experience. Incorporate words that pertain to the position you are applying for, as this should make it simpler for recruiters to locate your profile.
• Keep it short but impactful. Try to use only a few sentences or bullet points to make your point clear. Avoid using jargon or overly complex language that may not be immediately understood by the reader.
• Use action verbs. They will make your summary set you apart from the crowd and show that you are results-driven and proactive. For example, instead of saying "handled customer inquiries", say "responded promptly to customer inquiries".

Action Verbs

By employing action verbs throughout your customer service representative resume, you can better emphasize your strongest customer service capabilities. Consider these great options:

Communicate: Speak, listen, explain, discuss, inform, and collaborate. Advocate: Support, promote, defend, recommend. Problem solve: Diagnose, troubleshoot, repair. Investigate: Analyze , classify, and research. Negotiate: Compromise, mediate, arbitrate. Coordinate: Schedule, plan, organize. Maintain: Monitor, inspect, update. Facilitate: Guide, help, enable. Resolve: Solve, answer, resolve. Serve: Assist and attend to customers' needs.

Incorporating action verbs like these can help you stand out from the competition and effectively demonstrate the skills you bring to the table. Ensure that you use words that accurately reflect your experience and accomplishments so employers can clearly visualize the value you offer.

Work experience

"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." Don Alden Adams

Your work experience section should be organized in chronological order, starting with your most recent job first . You can also use bullet points for added clarity and to make the list comprehensible. This will enable employers to clearly see your pertinent work history.

When writing the work history segment, mention titles you've held, dates worked, and a brief description of your job responsibilities. Additionally, consider noting any unique abilities or achievements that you obtained during this period.

Customer Service Agent | Target (January 2018 - December 2020)

Pacifica, CA

• Provided technical support by phone to an average of 50 customers daily, achieving a 90% issue resolution rate.
• Assisted customers in product selection, resulting in a 20% increase in upsell revenue compared to the previous quarter.
• Addressed customer concerns promptly and professionally, maintaining a response time of under 2 minutes on average.
• Maintained up-to-date knowledge of current products and promotions, resulting in a 15% increase in customer satisfaction scores.
• Conducted comprehensive training sessions for new team members, leading to a 25% reduction in customer escalations within the first month of employment.

The above experience shows employers that the applicant has the required qualifications for the role of a customer service representative. This includes working with customers over the phone, resolving conflicts, and providing technical assistance .

Additionally, it demonstrates that the person possesses training and development experience , making it a valuable addition to the application for such a position.

Customer Care Agent | Skyline Support Services (Philadelphia, PA)

August 2020 - Present

• Handle an average of 60 customer queries and grievances daily through phone calls, emails, and online chat, maintaining a satisfaction rating of 95%.
• Process orders and returns efficiently, achieving a 98% accuracy rate and exceeding business policies.
• Proactively follow up on customers' inquiries within 24 hours to ensure their satisfaction and resolve any outstanding issues.
• Maintain meticulous records of over 500 customer interactions monthly, ensuring accurate documentation and easy retrieval of information.

Support Representative | Horizon Helpdesk Solutions (Philadelphia, PA)

May 2018 - August 2020

• Assisted customers in completing orders and resolving issues, resulting in a 15% decrease in order processing time.
• Prepared detailed weekly reports on customer service activities, providing insights for process improvement and strategic decision-making.
• Communicated with clients via phone, email, and website chat, handling an average of 50 inquiries daily with a response time of under 5 minutes.
• Implemented proactive communication strategies, resulting in a 10% increase in customer satisfaction scores.

This kind of listing makes it easy for employers to swiftly examine the work history and assess the candidate's qualifications for the position. It also emphasizes the individual's knowledge of customer service tasks on the job.

Academic history is also an important part of the customer service resume. Sometimes certain certifications can overweight some of the experiences if an employer requires specific knowledge.

You must list the education information in reverse chronological order , starting with the latest or highest degree first. This will help employers see the progression of your academic experience.

Customer service representatives typically need a high school diploma to enter the occupation and are trained on the job. They should be good at communicating and interacting with people. (U. S. Bureau of Labor Statistics)

Showcasing that you have taken courses relevant to the job position means that you already possess the necessary skills to do the job well. Furthermore, mentioning any awards or honors that you achieved shows that you are capable of performing at a high level.

For example:

Certified Customer Service Professional | NCSA (2022)

Associate Degree in Business Administration , Southern New Hampshire University (2020-2022)

• Coursework: Principles of Management, Managerial Accounting, Applied Statistics.
• Graduated with highest honors.

Organizing your education history into lists with bullets is a great way to make your resume look more organized and professional. It allows you to highlight key points about each degree or certification which can be advantageous when vying for a customer service representative role.

Certifications

A customer service representative should strive to obtain professional credentials . These certificates can be earned through various organizations, such as the International Customer Service Association or the National Retail Federation , etc.

For example, the ICSA provides a Certified Customer Service Professional certification necessitating the completion of a written exam. The NRF also offers a certification program for Customer Service Professionals, requiring applicants to demonstrate proficiency in customer service protocols and techniques.

In addition to industry-specific certificates, many customer service representatives also have experience with certain software programs or other technology-related tasks. These skills can be highlighted on a resume to show that the individual is capable of utilizing technology to provide better assistance.

Credentials show recruiters that you have taken the time to advance the skills necessary for customer service jobs. This will make you a more attractive candidate compared to other job-seekers without these certifications.

Customer service representative skills for resume

"If you just communicate, you can get by. But if you communicate skillfully, you can work miracles." Jim Rohn

Arranging your work experience coherently is a must since a customer service representative job is often a skill-based occupation . It is necessary to incorporate soft and hard skills into the customer service representative's resume.

Soft skills are vital for demonstrating interpersonal abilities.

Hard skills involve technical expertise that is required for the job. Including both on a resume tailored to customer service positions can be beneficial when applying for a position of this kind.

Examples of soft skills:

• Excellent communication
• Problem-solving
• Adaptability
• Calmness under pressure
• Conflict resolution
• Active listening
• Time management
• Positive attitude
• Multi-tasking

Examples of hard skills:

• Proficiency in customer service software
• Knowledge of basic database software
• Understanding of IT principles and processes
• Familiarity with call center technology
• Expertise in industry regulations and policies
• Ability to use data analysis tools
• Computer literacy
• Familiarity with client support technology
• Knowledge of products/services
• Product demonstration skills

A mix of both types of skills is essential to be included as this shows potential employers that you have a well-rounded set of abilities. Skills should also be listed in order of relevance to the role and organized into categories for the best comprehension.

Should I include social media?

Sharing social media links in a customer service representative's resume could prove advantageous. It can serve as a means for recruiters to get a better understanding of you as a candidate.

Here are the pros and cons to consider when making the decision.

• Recruiters can evaluate your work ethic and professionalism from the online presence.
• It provides recruiters with an insight into your personal interests .
• Connections on social media sites can also help to showcase your ability to communicate effectively online.
• It can be seen as unprofessional if you have made inappropriate posts or comments online.
• There may be privacy concerns for employers if they access personal social media profiles.
• It takes up valuable space on the resume that could otherwise be used to highlight relevant qualifications.

For a customer service representative position, having an active presence on platforms such as Twitter and Facebook could be beneficial. It gives recruiters an indication of how well the candidate interacts with customers in an online setting.

Additionally, LinkedIn is a useful platform for showcasing any previous customer service experience and sharing recommendations from past employers or colleagues.

Additional information

"We see our customers as invited guests to a party, and we are the hosts. It's our job to make the customer experience a little bit better." Jeff Bezos

Think about supplementing a customer service representative's application with extra personal information. This will give employers a better idea of who you are outside your work environment.

Builder recommendation

Have you been struggling to craft a customer service representative resume from scratch? Writing an appealing document without the necessary knowledge and experience can be a challenge. But don't worry!

Now you can use a template provided by the Resume Trick . This online resume writing service can save you hours of work and make sure your resume looks professional and polished.

Benefits of using a resume-building website:

• Resume templates with pre-defined sections such as summary, education, and experience, make it easier to organize your content.
• An easy-to-use interface allowing you to fill in your qualifications quickly and accurately.
• Professional design options – select from a range of resume templates to make you stand apart from the rest of the competition.
• AI assistance for reducing the stress of picking the best words to begin with.

With Resume Trick , you can create an impressive customer service representative resume in just a few clicks. No need for any special skills or technical knowledge – simply select a design that suits you, enter your details into the pre-defined fields, and click "Download".

Your professional resume will be ready in no time!

Create your professional Resume in 10 minutes for FREE

Customer service representative's cover letter

Crafting a cover letter for a customer service representative resume may seem complicated. It is essential to demonstrate your enthusiasm, while also highlighting your experience.

Here are some tips on how to create an effective cover letter when aiming for a customer service representative role:

• Start with a solid beginning. Introduce yourself and explain why you are applying for the position . Make sure you mention the organization by name and why you think you would suit the job.
• Highlight your relevant qualifications. Demonstrate how your past experience makes you the perfect fit for the job. Talk about any customer service-related tasks you have done in the past , such as working at a help desk or dealing with clients' complaints.
• Make sure it is tailored to the particular job applied. Research the company and read the job description carefully so that your application is adjusted to the role and the organization you are applying to.
• End with a call to action. Close your letter with a statement that encourages employers to get in touch with you and talk about further opportunities for collaboration. Don't forget to thank them for their time .

Cover letter examples for customer service:

Good example:.

Dear Mr. Johnson,

I am reaching out to express my interest in the customer service representative position at Acme Solutions Inc., as advertised in your recent article on LinkedIn. Having read about your company's commitment to exceptional customer experiences, I am excited about the opportunity to contribute to your team.

My experience as a customer service representative with Stellar Solutions, particularly in handling inquiries and resolving issues, aligns well with the requirements outlined in your article.

During my tenure, I successfully managed a high volume of customer interactions, consistently achieving satisfaction ratings above 90%. Notably, I implemented a proactive communication strategy that reduced response times by 20%, leading to improved customer satisfaction and retention.

Your article highlighted the importance of empathy and problem-solving skills in delivering exceptional service, qualities that I take pride in. I am adept at putting myself in the customer's shoes to understand their needs and concerns, and I thrive on finding effective solutions to exceed their expectations.

I am particularly drawn to Acme Solutions' commitment to innovation in customer service, as mentioned in your article. I am eager to contribute my insights and experiences to further enhance the customer experience and drive growth for your company.

I am confident that my background in customer service, coupled with my passion for delivering exceptional experiences, makes me a strong candidate for this role. I would welcome the opportunity to discuss how my skills and experiences can contribute to the continued success of Acme Solutions Inc.

Thank you for considering my application.

Sincerely, Mary Pacheco

This good cover letter sample provides adequate information regarding why they are a great fit for the role while displaying their excitement for it.

The letter also includes specific facts about their skills, experience, availability, and request for an interview . These are all things that would make them stand out as an applicant.

Bad example:

I'm John and I'm interested in joining your company as a Client Care Specialist. I think I'd be great at this job. I have some experience working in customer service before. I've worked on help desks and handled customer issues in previous positions, so I think I could do really well in this position too!

Thank you for taking the time to review my application. Please let me know if there are any queries or if I can provide additional information about myself or my credentials!

Cheers, John

The bad cover letter example doesn't give enough detail or demonstrate excitement for the job. It feels generic and makes it hard to tell how suitable they actually are for the role.

Customer service cover letter example with no experience:

Dear Ms. Combes,

I am excited to apply for the customer service representative position at MaeStar Retail. Although I may lack professional experience, I am eager to bring my enthusiasm, interpersonal skills, and relevant knowledge to your team.

I am currently pursuing a degree in hospitality, which has equipped me with a comprehensive understanding of customer service principles and best practices.

Through my coursework, I have gained insights into effective communication strategies, conflict resolution techniques, and the importance of creating memorable customer experiences. I am confident that the knowledge and skills acquired through my academic pursuits will be invaluable assets in this role.

Additionally, I dedicate my time to volunteering at a local charity shop "Miracle", where I engage with customers, address their inquiries, and offer guidance. This experience not only honed my interpersonal skills but also taught me how to navigate challenging conversations with grace and professionalism.

Moreover, I studied using the customer service software Zendesk and possess strong problem-solving and analytical abilities. I pride myself on remaining patient and composed, even in high-pressure situations, ensuring that customer needs are met effectively. I am a quick learner and thrive when faced with new challenges, whether working independently or as part of a team.

I am confident that my qualifications, personal attributes, and hands-on experience make me a strong fit for your organization. I am excited about the opportunity to contribute to your team and am eager to learn and grow in this role.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to the success of MaeStar Retail.

Sincerely, Oliver Mussen

Ideas for constructing an outstanding cover letter for an inexperienced customer service applicant:

• Highlight your relevant skills. Focus on the abilities that qualify you for this role, such as communication, problem-solving, multitasking, etc.
• Show keenness. Demonstrate your passion for customer service by emphasizing how eager you are to learn more about this position.
• Keep it concise. Ensure your cover letter is no longer than one page and is full of relevant information about why you would be a great fit for the role.
• Make it personal. Add a few sentences about why this job speaks to you personally, or mention any unique qualities you can bring to the table.

Create your professional Cover letter in 10 minutes for FREE

In 2022, customer service representatives occupied roughly 3.0 million jobs. The primary employers in this field were as follows: retail trade - 18%; insurance carriers and related activities - 11%; business support services - 10%. (U. S. Bureau of Labor Statistics)

It is essential to go over and spellcheck your application materials. This will guarantee that you are presenting yourself in the best possible way to potential employers. Poor grammar and spelling can give the impression that you lack attention to detail , which could negatively impact your chances of getting the job.

To proofread your resume and cover letter, follow the guidelines:

• Read the customer service representative resume aloud several times to ensure everything sounds the way you intend it to.
• Have someone else read it as well, as they may be able to spot errors that you have missed.
• Use a spellchecker and look up words in the dictionary that you're not sure how to properly write.
• Ensure that your sentences are clear and concise so that employers can understand your points.

It is also helpful to read your document from bottom to top, as this can help you identify any mistakes more easily.

Being mindful of these few tips can help make sure your resume is error-free and professional-looking.

"The world is moved not only by the mighty shoves of the heroes, but also by the aggregate of the tiny pushes of each honest worker." Helen Keller

Writing a compelling customer service representative resume can be daunting. With the provided tips, you will know for sure that you include all the necessary information and exhibit your qualifications.

To simplify the process, you can use the online resume builder that allows you to quickly create an eye-catching resume.

Don't wait – begin constructing your customer service representative resume right now ! Invest your time into crafting a perfect document that will surely boost your potential for being hired. Good luck!

Trevor Richfield

Career Coach & Professional Resume Writer

Trevor is a professional resume writer, career coach, and Nationally Certified Online Profile Expert (NCOPE) with well over 1,000 resumes under his belt. He emphasizes the importance of building an authentic professional brand you are proud to display to potential collaborators and employers. From recent graduates to executive leaders, Trevor has helped professionals land jobs at Fortune 500 companies and expand their own independent ventures.It's not only about results with Trevor, but about a continuous journey of professional and personal empowerment.

Rate this article:

Like the article spread the word, related articles.

5 Best Leasing Agent Resume Examples (+Tips)

In the competitive field of real estate, a standout resume for leasing agent can make all the ...

How to Put Self-Employed on a Resume (With Examples)

Knowing how to put self-employed experience on a resume requires more than just detailing your ...

Call Center Resume Examples and Templates for 2024

Having a resume is an essential part of any successful telephone service role search. Your call ...

• Resume Examples
• Resume Samples
• Resume Templates

Customer Service Representative Resume Example

Tried and tested resume example for your next job in 2024. Get a jump-start, by editing this Customer Service Representative resume example. Just update this example with your details, download and launch your career to new heights today!

How to write a Customer Service Representative resume

Customer service positions can be competitive, and individuals send thousands of applications. Customer service jobs are still in demand since it is an inherent part of corporations and organizations. Customer service is the face of an organization or brand, and they represent customer loyalty and are a bridge between customer-business interactions. It's the state-of-the-art, every business puts a lot of focus on outstanding customer service experience. As a customer relationship representative, you have to define the areas of ownership to have a well-functioning team.

The role and responsibilities of a customer service representative involve -

• Customer support serves as the armament by taking care of customer complaints and concerns.
• Customer service monitors the questions and concerns they encounter daily.
• Customer support plays a vital role in tracking and monitoring of Key performance indicators(KPIs) by interacting with customers.
• Engaging with customers with proactive chat
• Deliver a more fulfilling customer experience by feedback collection

Your customer service resume should aim to ensure that you do pitch a picture of an outstanding future employee and find the right role as customer service, and that pays well with good side bonuses. In a nutshell, a place to demonstrate your customer service skills that adds value to your life and increases growth opportunities. This article will list steps for encoding processes to encrypt this code to get your dream job. Let's swoop in:

• Guidance on how to pass the applicant monitoring software and be ahead of other applicants
• The art of perceptive resume writing
• Establish and validate your skills on your resume with invaluable customer service job experience
• Build an impressive resume that steers you in the direction of future employers

You can use our 'customer service example' and optimize it as per your needs. Start taking advantage of our sample resume, as the road to your dream career will not be curtailed. This example resume aims to help you develop your qualified ambitions.

Here is a sample Call Center Representative Resume for your reference.

Build a resume: CSR mind-set

You need to consider your explicit career field and job market to earn the perfect job opportunities. The two main components to get your dream job are gaining insight into your industry and acknowledging the job hiring process. Many applicant resumes are flawless, and yet it gets phased-out by the tracking software and isn't received by the recruiter in their mail. Many resumes have excellent content but lack the chance to excel as they aren't visually discoverable. Some fail to incorporate valuable customer service skills to their resume, which is highly appreciated by the recruiter. The purpose of this example resume is to help you get over these hurdles.

Profile summary: sure-shot recipe

Customer Service provides one of the first-rate prospects for many people. Your professional overview should be a brief but entertaining memoir. The most relevant part of your resume is your description, as you have 7 seconds to impress an employer. If your fundamental credentials are in order, the profile overview makes you stand out from the other applicants.

Data Scientist Tried and tested resume example for your next job in 2024. Get a jump-start, by editing this Data Scientist resume example. Just update this example with your details, download and launch your career to new heights today!

Employment Details: spotlight

For individuals making a career shift, this is one of the most comprehensive skillful fields, with a range of industries that need customer service rep and support. Reverse-chronological order is the right format when it comes to job background. As stated in the insight above survey showed that employers spend 7 seconds evaluating an applicant's resume before determining who to finalize.

It is helpful to know and have information about the industries that you want to be a part of while listing both your skills and your work history on your resume. It will help you to look for the right jobs in customer service, identify the job market, and customize your resume.

To beat the competition, create bullet points on the successes, achievements, and notable duties in previous jobs. To pass the applicant monitoring system include facts and data like customer satisfaction metrics or key performance indicators, team achievements in percentages.

Skills: robust apparatus

Writing a perfect customer service resume requires a great deal of effort in your skills section. Not only can they be arbitrary, but it is also not easy to grasp which ones should be prioritized, included, or omitted. But, if you know how to make your skills section the most compelling aspect of your resume, then you can get your dream job.

The way to list your abilities is to construct a master version that includes all your talents from all job experiences. Then, focus on the finest paying companies in your field, job listing description, and word cloud for passing the software. A word cloud is a picture composed of words that simulates a cloudy shape together. Cherry-pick skills from the master version list and assign the ones that fit according to the job position you are targeting to achieve. Make sure the capabilities you integrate must represent who you are as a valued professional on your customer service resume.

Hard skills are professional expertise or training that you have acquired, whether in your profession or schooling, from any life experience. Soft skills are personal behaviors and characteristics that form the way you communicate with others. Here are some of the hard and soft skills to include in customer service resume;

Hard skills

• Client management
• Relationship building
• Microsoft Office
• Customer success
• Marketing research

Soft skills

• Strategic thinking
• Time Management
• Problem-Solving
• Adaptability
• Willingness to learn
• Effective Communication
• Confict Resolution
• Open-mindedness
• Dependability

What should I write for customer service in resume , What is a virtual customer service job description for resume,

What should I put on my resume for remote customer service , How do you make customer service sound good on a resume , How do you say customer service skills on a CV, What are 3 important qualities of customer service , What are the 7 qualities of good customer service , What words describe good customer service , How can I describe my customer service

Format and design: structural configuration

The presentation of your customer service resume before an interview is the only visual cue recruiters have about you. Humans, bear that in mind, are visual creatures. Be sure to avoid hysterical layout and make it proportional, clear, and easily readable when deciding on the format and design of your resume prototype. Someone with little time will review your resume and the template, as there are other applicants for the same job.

The customer service resume shouldn't be filtered out by the software on a minor detail or neglected due to sloppy and cluttered visuals by a recruiter. However, it is better to use resume designs that complement the proposed design according to the standard guidelines.Your resume should represent the content, skills, and professional qualities through visual layout format along with a structured approach to work.

You can select and choose from our wide range of formats and themes, ideal for the customer service positions. Through the template visuals, you can illustrate your personality traits and qualities.

Remote Customer Service Representative Tried and tested resume example for your next job in 2024. Get a jump-start, by editing this Remote Customer Service Representative resume example. Just update this example with your details, download and launch your career to new heights today!

Education: well-read and well-versed

Specialists in customer care come from all types of academic backgrounds. You may be sure, because of the fundamental nature of customer service, of showing some degree or certification. The main point is that customer service comes from both the academic and social sectors, as it is all about helping clients and solving problems. You can carry skills and experience from other areas easily and emphasize it for a customer service role on your resume. If you have something important to add, then otherwise allocate some scope for the education section, keep it short, but your profile description, work information, and skills must be impressive.

As an entry-level customer service position, grants, certifications, qualifications are a crucial aspect to be highlighted in your resume. Job background will take priority in duration for an experienced client service professional. Maintaining a concise, readable, and a clean education segment is a better approach for a resume. Use this sample resume to list your achievements, and brighten your resume in the pool of applicants.

Lawyer Tried and tested resume example for your next job in 2024. Get a jump-start, by editing this Lawyer resume example. Just update this example with your details, download and launch your career to new heights today!

Customer Representative Resume do/donts

• Do have thorough knowledge about the job market and company you are applying to
• Create a list of your relevant skills and expertise and include the ones that are fit to the job position
• Customize your resume's content and structure according to the job position's requirements
• Don't create an education section too long
• Without checking your resume, do not submit it
• Don't add job experiences that are aren't relevant to the latest job listing

Customer Service Representative Resume Sample

A Customer Service Representative shares details about products and services with customers. To focus on giving great customer service, the CSR does several tasks: answering many incoming calls, trying to make more sales, figuring out what customers need, building good relationships with customers, giving correct information using the right tools, handling customer complaints, following communication rules, and talking with customers in a friendly way.

The main skills shown on a customer service representative resume are: having experience in similar jobs, being good at talking on the phone, knowing how to use CRM systems, caring about customers, being good at presenting and communicating, handling many tasks at once, and listening well. Even though having a high school diploma is usually needed, many customer service representatives also have a degree in the field they work in.

Junior Customer Service Representative Resume Example

Junior Customer Service Representative Resume Objective

Motivated and detail-oriented Junior Customer Service Representative with a goal to contribute to a customer-focused team. Eager to apply excellent communication skills and a customer-centric approach to address inquiries, provide information, and ensure overall customer satisfaction. Seeking an entry-level position to learn and grow within a dynamic organization, utilizing a strong dedication to delivering top-notch service and building positive customer relationships. Excited to leverage enthusiasm and adaptability in a fast-paced customer service environment.

Junior Customer Service Representative Resume Skills

• Problem solving
• Communication
• Active listening
• Technical knowledge

Junior Customer Service Representative Job Description

• Taking in requests and questions from customers through phone calls, walk-ins, emails, and regular mail about things like high bills, low water pressure, leaks in pipes, final bills, starting or stopping service, changing accounts, or getting back deposits. Handling these requests and questions with care and politeness.
• Checking complaints about really high water bills or reports of very little water use in different places.
• Inspecting buildings for pipe leaks, using leak detection tools and portable meters. Figuring out charges when meters are broken or not working properly. Adjusting customer accounts according to the rules of the department.
• Doing various office tasks like keeping records of customer interactions, checking bills to make sure they're paid, and keeping track of service records.
• Collecting different statistics and making reports about meter readings, vehicles, and other things related to the district's work.
• Giving work to other employees, sending them to check meters and verify services.
• Doing tasks in the field like connecting and disconnecting meters and other activities related to transferring water and sewer services.

Senior Customer Service Representative Resume Example

Senior Customer Service Representative Resume Professional Summary

Experienced and results-driven Senior Customer Service Representative with a proven track record of delivering exceptional service and leading high-performing teams. Demonstrated expertise in handling complex customer inquiries, resolving issues, and implementing effective customer service strategies. Skilled in leveraging technology and CRM systems to streamline processes and enhance overall service delivery. Seeking a senior role to contribute leadership and experience to a dynamic customer-centric organization.

Senior Customer Service Representative Resume Skills

• Problem-Solving Skills
• Friendly Attitude
• Business Acumen
• Product/Service Knowledge

Senior Customer Service Representative Job Description

• Lead a team of customer service representatives, providing guidance, training, and ongoing support to ensure high-performance levels and achievement of service goals.
• Manage and resolve escalated customer issues, demonstrating a comprehensive understanding of products, services, and company policies.
• Develop and implement customer service strategies to enhance overall customer satisfaction and loyalty, resulting in a 15% improvement in customer retention rates.
• Conduct regular training sessions for the customer service team to ensure they stay updated on product knowledge, service procedures, and communication skills.
• Collaborate with cross-functional teams, including sales and product development, to address customer concerns and improve the overall customer experience.
• Utilize advanced problem-solving skills to analyze root causes of customer issues and implement proactive solutions, reducing the number of recurring problems by 20%.
• Oversee the implementation of a new CRM system, resulting in improved efficiency in handling customer inquiries and a 25% reduction in response times.
• Maintain detailed records of customer interactions, feedback, and resolutions, providing valuable insights for continuous improvement.

Call Center Customer Service Representative Resume Example

Call Center Customer Service Representative Resume Professional Summary

Dedicated Call Center Customer Service Representative with a proven track record of delivering excellent service in high-volume environments. Adept at handling a wide range of customer inquiries, resolving issues, and providing accurate information. Skilled in using CRM systems to efficiently manage customer interactions and maintain accurate records. Demonstrated ability to thrive in a fast-paced call center setting while maintaining a high level of professionalism and empathy. Seeking an opportunity to contribute strong customer service skills to a dynamic team and make a positive impact on customer satisfaction.

Call Center Customer Service Representative Resume Skills

• Training & Development
• Problem-solving

Call Center Customer Service Representative Job Description

• Handle a high volume of inbound customer calls, addressing inquiries, resolving issues, and providing information on products and services.
• Utilize effective communication skills to ensure a positive customer experience, meeting and exceeding performance metrics for call resolution and customer satisfaction.
• Navigate and proficiently use the CRM system to log customer interactions, update information, and follow established protocols for issue resolution.
• Collaborate with team members to share knowledge, troubleshoot challenges, and contribute to a positive team environment.
• Successfully resolve customer complaints, turning negative experiences into opportunities to build rapport and loyalty.
• Participate in ongoing training to stay updated on product knowledge, service procedures, and communication techniques.
• Consistently meet and exceed monthly targets for call quality, first-call resolution, and customer satisfaction.

Customer Service Representative Resume Professional Summary

Customer-focused and results-oriented Customer Service Representative with a proven track record of delivering exceptional service in diverse industries. Proficient in handling a wide range of customer inquiries, resolving issues, and providing accurate information. Skilled in using CRM systems and maintaining detailed records of customer interactions. Adept at working in fast-paced environments, collaborating with cross-functional teams, and meeting or exceeding performance metrics. Eager to contribute excellent customer service skills to a dynamic team and contribute to the overall success of the organization.

Customer Service Representative Resume Skills

• Communication Skills
• Persuasive Speaking Skills 
• Effective Listening 
• Taking Responsibility

Customer Service Representative Job Description

• Provided exceptional customer service through various channels, including phone, email, and chat.
• Addressed customer inquiries, resolved issues, and ensured customer satisfaction in a high-volume environment.
• Assisted in the development of training materials and onboarding processes for new customer service representatives.
• Collaborated with the product development team to communicate customer feedback and contribute to product improvements.
• Consistently met and exceeded customer satisfaction goals, receiving recognition for outstanding performance.
• Responded to customer inquiries via phone, email, and chat, providing accurate and timely information.
• Assisted in the development of training materials for new customer service representatives and conducted onboarding sessions.
• Achieved recognition for maintaining a high level of customer satisfaction and meeting performance goals.

Customer Service Representative Entry level Resume Example

Customer Service Representative Entry level Resume Objective

Dedicated and detail-oriented individual seeking an entry-level Customer Service Representative position to kickstart a career in providing exceptional customer support. Eager to apply strong communication skills, a customer-focused mindset, and a willingness to learn in a dynamic and fast-paced environment. Excited to contribute to a team dedicated to delivering excellent service and building positive customer relationships. Open to gaining valuable experience, improving problem-solving abilities, and developing a solid foundation in customer service practices.

Customer Service Representative Entry level Resume Skills

• Attention to detail
• Bilingual customer support
• Building customer royalty
• Complain resolution

Customer Service Representative Entry level Job Description

• Effectively handling the written records (like opening, closing, and updating cases).
• Knowing a lot about the rules from CMS (the Centers for Medicare & Medicaid Services), including the things that must be done to follow the rules.
• Teaching members about their insurance coverage through BCBS Medicare Advantage.
• Looking at the information about claims for healthcare providers with mistakes or missing payments.
• Helping providers and members with adjusting claims and understanding benefits.
• Keeping up with a lot of information that changes often and is complicated.
• Staying informed about new laws and rules in healthcare and customer benefits.
• Making sure the company's money is safe. Trying to prevent big financial problems when dealing with medical claims, processing, and adjustments.
• Planning and confirming appointments with customers.

Receptionist/Customer Service Representative Resume Example

Receptionist/Customer Service Representative Resume Professional Summary

Dedicated and skilled professional with experience as a Receptionist and Customer Service Representative. Proven track record of providing excellent service in welcoming and assisting customers. Proficient in handling inquiries, managing phone systems, and maintaining a positive and organized front desk environment. Effective communicator with strong multitasking abilities. Eager to contribute reception and customer service skills to enhance the overall experience for clients and visitors.

Receptionist/Customer Service Representative Resume Skills

• Persuasion skills
• Problem-solving skills
• Product knowledge
• Time management
• Upselling/Cross-selling
• Service-based selling
• Computer skills

Receptionist/Customer Service Representative Job Description

• Handled customer calls in a busy and challenging call center, making sure things went well and quickly.
• Listened to and fixed customer complaints about loans in a caring and professional way.
• Managed refunds for payments and kept important customer information up to date. Calmed down upset customers by listening carefully and finding solutions.
• Collected and checked all the needed customer details for keeping records.
• Worked with different parts of the company to solve problems or look more into a customer's account.
• Helped customers with title information and changes using the Dealertrack title management system.
• Received 12 awards for doing a great job, and these compliments were sent to the president's office because of the excellent service given to customers.
• Maintained a high standard of professionalism and empathy in the company by solving important issues.

Customer Service Representative/Team Lead Resume Example

Customer Service Representative/Team Lead Resume Professional Summary

Experienced Customer Service Representative and Team Lead with a proven history of providing exceptional service and leadership. Demonstrated ability to effectively manage customer interactions while leading and motivating a team to meet performance goals. Skilled in handling complex customer inquiries, resolving issues, and ensuring a positive customer experience. Proficient in using CRM systems and maintaining detailed records. Eager to bring strong customer service and leadership skills to a dynamic organization.

Customer Service Representative/Team Lead Resume Skills

• Organizational skills
• Decision making 
• Interpersonal skills

Customer Service Representative/Team Lead Resume Description

• Giving the right information to callers about client products and services and teaching them how to use them.
• Being polite and professional when dealing with customer calls, no matter how hard they are.
• Entering information into tracking systems to keep notes on calls, questions, and suggestions.
• Providing really good customer service and doing other tasks as needed.
• Joining video meetings for team discussions and individual coaching regularly.
• Following the company's rules for being on time, taking breaks, and attending meetings.
• Staying focused to meet goals and handling pressure well in a changing environment.
• Solving customer problems with professionalism and honesty to keep them happy and coming back.
• Working with other parts of the company to keep customers who might want to leave.
• Checking work carefully to make sure it's right before giving it to the client.
• Dealing with important and private information from clients, including urgent requests.
• Keeping track of issues reported by clients and finding solutions quickly.

Points to Remember

• Owing to technological advances, Customer Service has increased in scope.
• The competition has increased, all the more reason to have a powerpack resume.
• A profile overview is the best way to illustrate your personality and social skills.
• Use reverse-chronological order to highlight your employment details.
• Include soft skills with a little description of technical expertise
• Transmit that you are an ideal candidate for a customer service role by creating a visually appealing and easily readable resume format and design.

Check out and use our resume builder tool to create a professional-looking resume for the Customer Service job position.

Create your resume in minutes for FREE.

Use resume templates that are tested and proven to fit the rules employers are looking for.

537 Worley Avenue

Lynchburg, VA 24504                     

4673 Fairfax Drive

Parsippany, NJ 07054                     

1892 Aviation Way

Los Angeles, CA 90017