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My brilliant friend series-finale recap: mothers and daughters, the washington post has an ai newsboy to answer all your questions, the history and evolution of playing cards, mayor neeley delivers flint state of the city address, spacex alums find traction on earth with their mars-inspired co2-to-fuel tech, clovis coach races to top-10 finish at new york city marathon, the transition from gimp 2.x to gimp 3.0 took two decades, parents fight to save spalding drive elementary school, kenosha teen remains in custody after school shooting threat, the best apps to improve your problem-solving skills.

As humans, we face problems every day, ranging from the simple to the complex. From making decisions to analyzing data to finding solutions, problem-solving skills are essential for success in today’s world. Fortunately, there is an array of apps available in the market to help you improve your problem-solving skills. In this article, we will explore some of the best apps that can help you enhance your ability to solve problems creatively and efficiently.

1. Lumosity Lumosity is a popular app that offers a range of games and puzzles designed to improve your cognitive skills. Its goal is to help you improve memory, attention, speed, and problem-solving skills. The app uses a personalized approach to develop your brain’s abilities through a series of fun and challenging activities. With Lumosity, you can track your progress and compare your performance with other users.

2. Solve It Solve It is a problem-solving app that provides a range of challenges and puzzles to help you improve your problem-solving skills. It offers different levels of difficulty, enabling you to choose the level that suits your skill level. With this app, you can develop your reasoning skills and enhance your critical thinking abilities. Solve It challenges your mind with puzzles, riddles, and brainteasers, keeping it sharp and active.

3. TED TED is an app that offers a vast collection of talks from experts in various fields, including science, technology, psychology, and business. The talks offer insights and ideas that can help you develop your problem-solving skills. TED covers topics that can help you understand the world around you better, providing you with a new perspective that can help you tackle problems creatively. The talks vary in length, from 5 min to 20 min, making it easy for you to fit one into your schedule.

4. Elevate Elevate is an app that offers a variety of games designed to improve your critical thinking skills. The app provides personalized training to strengthen your cognitive abilities, including your memory, attention, and problem-solving skills. You can track your progress and performance and compare it to other users in the app’s community. Elevate offers daily challenges that keep you on your toes and help you improve your problem-solving skills over time.

5. Duolingo Duolingo is a language-learning app that can help you improve your problem-solving skills. Learning a language challenges your brain to think in a different way, helping you develop your cognitive flexibility and problem-solving abilities. Duolingo offers bite-sized lessons that are easy to fit into your daily schedule, making it the perfect app for those who want to improve their problem-solving skills while learning a new language.

In conclusion, problem-solving skills are essential for success in today’s world. These five apps can help you improve your problem-solving abilities creatively and efficiently. While each app offers a different approach, they all challenge your mind, keeping it sharp, and active. With these tools, you can take your problem-solving skills to the next level.

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As an IT operations or customer support professional, you’re dealing with service disruptions or preventing glitches constantly. Recurring incidents lead to poor customer experience and downtime, resulting in performance issues and loss of credibility.

Getting efficient problem management software is essential to addressing such issues. A robust problem management solution includes high-end automation, a database of known errors, an easy-to-use interface, and precise documentation.

Be prepared to let the software do the heavy lifting next time an IT incident occurs. With the right tools, you’re not reacting to problems but proactively preventing them.

What To Look for in Problem Management Software?

2. cmw tracker, 5. zoho desk, 6. pagerduty, 7. freshservice, 8. servicenow itsm, 9. bigpanda, 10. new relic.

Here are some essential aspects your problem management software must have:

1. Automation: You need AI-driven automation based on pre-configured rules to manage problems. Automation is crucial across the ITIL lifecycle, including detection, closure, sending alerts, and facilitating feedback effortlessly.

2. Known error database (KEDB): A repository of past problems and workarounds to expedite resolutions and prevent recurrences aids problem management.

3. Dashboard for visibility: A dashboard displaying timelines, deadlines, and problem severity assists root cause analysis (RCA) and efficient incident resolution.

4. Proactive approach: A proactive problem management approach helps identify and eliminate root causes that prevent incidents in the future.

5. SLA tracking: Your software needs to track SLAs based on severity and urgency to improve problem resolution times and prioritize critical service issues.

The 10 Best Problem Management Software to Use in 2024

Explore these top solutions for effective problem management in 2024 and enhance your IT operations.

ClickUp offers an agile project management solution to help you and your team prioritize tasks. You can speed up resolution by using custom tags and automations to resolve bugs in batches.

ClickUp helps you get your operations back on track and prevents future mishaps.

ClickUp’s service desk software helps streamline incident management.

ClickUp features such as Dashboards , Sprints, Roadmaps, Board view, Syntax highlighting, Custom task statuses , Form view, proofing, etc., streamline issue management and boost team productivity.

ClickUp best features

Help visualize plans with Mind Maps and Concept Maps
Enables submission of issues and tasks easily through ClickUp’s Form View
Streamlines sprint planning, task assignment, and priority tracking through ClickUp’s Sprint feature
Optimizes your team’s workload through a customizable point system
Offers valuable insights, track progress, and automate sprint completion
Use from 1,000+ templates, including ClickUp’s Root Cause Analysis Template , Issue Management Template , and Open Issues List Template

ClickUp limitations

New users may face a learning curve
The mobile app does not have all the features available in the desktop version

ClickUp pricing

Free Forever —works for personal use
Unlimited : $7 per month/user—works for smaller teams
Business : $12 per month/user—works for medium-sized teams
Enterprise : Contact for pricing—works for multiple teams
ClickUp Brain: Available on all paid plans for $5/Workspace member/month

ClickUp ratings and reviews

G2: 4.5/5 (8,000+ reviews)
Capterra: 4.7/5 (3,000+ reviews)

CMW Tracker, a cloud-based business process management (BPM) software, helps businesses automate workflows, manage tasks, and track progress. It offers features such as process automation, task management, and monitoring and analytics.

With the CMW Tracker, you can automate business processes, such as CapEx approval management, OpEx management and control, and customer order management.

You can do this with minimal human intervention, making the process more efficient and scalable.

CMW Tracker best features

Tailor workflows as per your business objectives
Track the progress of documents such as incident reports and change management requests
Create apps without coding expertise through drag-and-drop tools
Balance collaboration and data security through access control and user groups
Access workflows from anywhere
Identify bottlenecks and optimize workflows with AI-driven tools

CMW Tracker limitations

Limited integration options
Heavy customization required within pre-built solutions
A comprehensive task overview is missing
No built-in root cause and impact analysis tools

CMW Tracker pricing

Custom pricing

CMW Tracker ratings and reviews

G2: 4.5/5 (100+ reviews)
Capterra: 4.6/5 (300+ reviews)

Zendesk’s Support Suite offers advanced automated help desk features, including a ticketing system powered by machine learning. The system analyzes and categorizes customer tickets, using advanced algorithms to anticipate and address disruptions—a key focus area for any problem management team.

Zendesk’s proactive approach turns problem management into a business opportunity. It offers real-time solutions and understands the issue’s origins.

Zendesk best features

Simplify issue resolution, leveraging the unified platform
Manage issues and meet performance standards
Safeguard sensitive data with encryption and access control
Save time on outreach with the help of AI
Stay connected to resolve issues on the go

Zendesk limitations

Setup and customization can be challenging
Reviews indicate performance hiccups, such as slow dropdowns and ticket switching
Volume-based pricing can lead to increased costs with growing user or ticket volumes
Some basic automation features are missing

Zendesk pricing

Suite Team : $55 per user/ month
Suite Growth : $89 per user/month
Suite Professional : $115 per user/month

Zendesk ratings and reviews

G2 : 4.5/5 (5,000+ reviews)
Capterra : 4.4/5 (3,000+ reviews)

Creatio is a business process management and low-code platform designed to automate and manage workflows. Creatio offers tools for process automation and collaboration that you can adapt for different IT functions.

Creatio provides a visual interface for designing workflows and a unified environment for managing the problem management process.

Creatio best features

Visually map and automate business processes
Provides a unified view of interactions, promoting personalized support
Reduces manual effort, speeds up task completion, and simplifies business processes
Helps with IT incident and request management for improved team interaction
Enables issue management on the go

Creatio limitations

Some reference materials appear outdated or complex for non-programmers
Integrating legacy systems into FreedomUI can be slow
Updates might disrupt usage, needing IT intervention for resolutions
Achieving advanced customization needs expertise

Creatio pricing

Growth: $25 per user/month
Enterprise: $55 per user/month
Unlimited: $85 per user/month

Creatio ratings and reviews

G2: 4.5/5 (200+ reviews)
Capterra: 4.7/5 (100+ reviews)

Zoho Desk is a cloud-based helpdesk solution designed to streamline customer support processes. It is not mainly focused on IT problem management but offers features that can be adapted.

Zoho Desk best features

Prioritizes urgent issues
Offers all-in-one responses, solutions, updates, and approvals
Enables real-time collaboration on tickets
Has a single view of essential problem management metrics
Includes features such as agent collaboration and canned responses for improved communication

Zoho Desk limitations

Offers limited third-party app integrations
Not as feature-rich as some mature Service Desk offerings
Requires a lot of customization

Zoho Desk pricing

Free: Free up to 3 agents
Express: $7
Standard: $14
Professional: $23
Enterprise: $40

Zoho Desk ratings and reviews

G2: 4.5/5 (4,500+ reviews)
Capterra: 4.5/5 (2,000+ reviews)

PagerDuty is an incident response platform that helps detect and resolve IT incidents. PagerDuty helps minimize downtime and enhances incident resolution efficiency within IT operations.

PagerDuty best features

Collates alerts from various monitoring tools to manage incidents
Enables easy-to-use on-call scheduling to respond to incidents promptly
Allows mobile service management and resolution of incidents on the go
Helps set policies to route unresolved incidents to the right team
Provides insights into incident management trends and performance metrics for continuous improvement

PagerDuty limitations

The UI is complex and requires time to learn
A built-in ticketing system is missing
Licensing costs are higher than competitors
Integrations with open-source IT tools are a little limiting compared to proprietary solutions

PagerDuty pricing

Pagerduty ratings and reviews.

G2: 4.4/5 (800+ reviews)
Capterra: 4.6/5 (400+ reviews)

Freshservice helps improve service management with a unified platform. It uses AI to offer innovative interactions and broad integrations. Freshservice offers a rich API for custom integration, smart analytics, automated workflows, and more.

Freshservice best features

Resolves issues quickly with robust automation
Addresses problems effectively with a consolidated view of assets
Offers a built-in repository to document and resolve recurring problems
Enables easy incident and problem reporting through various channels

Freshservice limitations

The Slack/Freddy integration is not great yet; it’s still in beta
According to users, its custom module fields have limited flexibility
The mobile app falls short in functionality and UX compared to its web version
Onboarding needs to be better to improve user proficiency in IT problem management.

Freshservice pricing

Starter: $29/month per agent
Growth: $59/month per agent
Pro: $115/month per agent
Enterprise: $145/month per agent

Freshservice ratings and reviews

G2: 4.5/5 (1,100+ reviews)
Capterra: 4.5/5 (500+ reviews)

ServiceNow is an IT Service Management (ITSM) platform streamlining and automating various IT-related processes. It’s a central hub to manage incidents, service requests and change management.

ServiceNow ITSM – Best features

Uses machine learning to convert routine tasks into automated processes
Tracks IT dependencies to restore disrupted services
Addresses queries, predicts and pre-empts incidents
Helps you make data-driven decisions with a holistic view
Offers IT support, with or without connectivity

ServiceNow ITSM limitations

Needs more powerful IT reporting tools
Some users feel that the knowledge management could be better
Beginners find its UI complex
Project subset creation could be improved

ServiceNow ITSM pricing

Contact the ServiceNow team for pricing

ServiceNow ratings and reviews

G2: 4.5/5 (1,700+ reviews)
Capterra: 4.5/5 (2,00+ reviews)

BigPanda is an AIOps (Artificial Intelligence for IT Operations) platform that simplifies and automates the service management of IT incidents.

It collates alerts from different monitoring tools and displays everything in one place to streamline the problem management process.

Its goal is to help IT professionals identify and resolve issues faster by reducing alert noise and providing actionable insights.

BigPanda best features

Minimizes repetitive tasks and speeds up incident response times
Establishes a bidirectional connection with ITSM solutions for incident resolution
Alerts the appropriate teams via integration with tools such as PagerDuty
Categorizes and prioritizes incidents for faster resolution
Enables personalized incident-sharing rules for improved communication
Coordinates with IT tools for consistent information sharing

Big Panda limitations

Lacks an alert count for specific incidents, crucial for NOC and IT Ops
Activity Tab lacks efficient filtering between Comments, Incident Sharing, and Status changes
Several users faced performance lags when integrated with external problem management tools

BigPanda pricing

Bigpanda ratings and reviews.

Capterra: 4.5/5 (100+ reviews)

New Relic is a comprehensive observability platform that helps IT professionals and organizations monitor, troubleshoot, and optimize the performance of their applications and infrastructure.

The platform offers metrics, events, logs, and traces combined with user-friendly pricing and a vast open-source integration arena.

New Relic best features

Provides live insights into accessibility tool usage on the website or app
Offers end-used behavior insights to administrators
Sends alerts for website or application downtime, errors, and changes
Analyzes user transactions on websites or apps in real-time

New Relic limitations

Businesses on a budget can find it expensive
Several users experience issues with specific features—mainly alerts, data query, and SLI/SLO
Log management capabilities are basic compared to dedicated solutions

New Relic pricing

Free: Free forever
Standard: Contact for pricing
Pro: Contact for pricing
Enterprise: Contact for pricing

New Relic ratings and reviews

G2: 4.5/5 (400+ reviews)

Pick the Right Problem Management Software for Your Business

Now that we’ve explored various platforms, it’s time to make the right decision. To find the perfect fit, check if the software’s capabilities align with your business needs.

The starting point would be to explore your biggest challenges. Define must-have and good-to-have capabilities. These details can be the starting point and will help narrow down your options.

Make sure that various teams attend product demos to define possible issues. The next step is to look at the total spending and the ROI you can expect. These details will form the basis for your recommendations to your leadership.

One problem management software solution that emerges as a reliable choice is ClickUp, with its comprehensive suite that adapts well to problem management in IT .

Try ClickUp today and see how it can help you to improve your problem management and operational efficiency.

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