I would suggest…
Chances are as you read this list, you identified yourself in some of the statements and identified someone you know who is in the other list. Hopefully, this made you think about how personal style can be as different as cultural style. The big idea here is when you are giving and receiving feedback, it can be helpful to try to identify their communication style and adjust accordingly.
As you already know, whenever you critique someone’s work, there is a potential to hurt their feelings. There are many factors that influence whether the feedback is helpful or hurtful. In communication, we use the term “face” to mean the sense of self a person projects. People can “take face” by creating a situation where someone looks bad to others or people can “lose face” by doing something that diminishes them in the eyes of others. Optimally, we want people to feel like they “gain-face” and feel encouraged. The way that you give feedback as well as the person’s natural tendencies will influence how “face” is affected.
When giving feedback, you should think about how your feedback takes or gives face. You also need to consider what is at stake for the other person. Is this a small speech assignment or is it a career-defining presentation? In addition, critiquing someone privately vs critiquing someone in front of their boss will have different “face” outcomes.
How much you are willing to “take face” from someone may depend on the importance of the feedback. You will likely want to provide more suggestions for someone who is doing a career speech to get their dream job vs that same person doing a college speech worth minimal points. You will likely be more invested in helping a friend polish a speech to make it just right as opposed to someone you barely know.
Finally, the other thing influencing feedback is the power difference between people. You will likely give feedback differently to your little sister than you would to your boss. The status of the individuals and how important power is to them will impact how “face” is taken and given. For example, a high-power country like China would consider an open critique of a teacher, boss, or elder a huge insult, whereas someone from a low-power country, would be less offended. In any situation, you will be negotiating power, context, and the need to save face.
Taking all these factors into account, Brown and Levinson created Politeness Theory as a way to explain the different ways we give feedback to save face.
Bald on Record: This type of feedback is very direct without concern for the person’s esteem face. This type of feedback is usually given if there is a small fix the speaker would feel strongly about.
Examples of bald on record feedback:
Positive Politeness: In this type of feedback, you would build up the face or esteem of the other person. You would make them feel good before you make any suggestions. (It looks a lot like the sandwich method, hunh?)
Examples of positive politeness feedback:
Negative Politeness: The name of this type of feedback is a little misleading. It doesn’t mean you are negative. It means you acknowledge that getting feedback may make them feel negative. You would say things that acknowledge their discomfort. You might minimize the criticism so it doesn’t make them feel bad or find other ways to soften the blow of criticism.
Examples of negative politeness feedback:
Off Record: When you give feedback that is off the record, you are hinting vaguely that they should make a change.
Examples of off the record feedback.
Avoidance: Some people are afraid of giving feedback so they will avoid the situation altogether.
Perform the three r’s.
From Westside Toastmasters
When you are listening to someone speak, you are giving constant nonverbal feedback. Are you leaning forward listening intently or are you leaned back picking at your fingernails? The way you listen lets the speaker know that you value them and what they are saying. It can be reassuring to the speaker to have people who are in the audience smiling and nodding.
Try this little experiment: If you have a speaker who is average or boring, lean in and listen intently. Don’t be insincere and cheesy, but rather try to be an earnest listener. You will find that when the speaker notices you paying attention, they will usually become less monotone and more engaging. The speaker affects the audience, and the audience affects the speaker.
Appoint someone to be your speech buddy who will give you signals and alert you during your speech, for example: to speak louder or to check your microphone. If you know that you tend to pace, lean on the podium, or say um’s, have them give you the signal.
Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen. Winston Churchill Former Prime Ministre of the United Kingdom
Remember This!
Except where otherwise noted, this chapter is adapted from “Giving and Receiving Feedback: It is Harder Than You Think ” In Advanced Public Speaking by Lynn Meade, licensed under CC BY 4.0 .
Brown, P., & Levinson, S. (1978). Universals in Language Usage: Politeness Phenomena. In E. Goody (Ed.), Questions and Politeness: Strategies in Social Interaction (pp. 56-310). Cambridge University Press.
Churchhill Central: Life and words of Sir Winston Churchill. https://www.churchillcentral.com/
Gonzales, M. (2017). How to get feedback on speeches. Global Public Speaking. https://www.globalpublicspeaking.com/get-feedback-speeches/
King, P. E., & Young, M. J. (2002). An information processing perspective on the efficacy of instructional feedback. American Communication Journal, 5 http://ac-journal.org/journal/vol5/iss2/articles/feedback.htm
King, P. E., Young, M. J., & Behnke, R. R. (2000). Public speaking performance improvement as a function of information processing in immediate and delayed feedback interventions. Communication Education, 49, 365–374. https://doi.org/10.1080/03634520009379224
Mehra, A., Kilduff, M. & Brass, D.J. (2001). The social networks of high and low self-monitors Implications for workplace performance. Administrative Science Quarterly, 46 (1), 121-146. https://doi.org/10.2307/2667127
Meyer, E. (2014). The culture map: Breaking through the invisible boundaries of global business. Public Affairs. https://erinmeyer.com/books/the-culture-map/
Meyer, E. (2014). How to say “This is Crap” in different cultures. Harvard Business Review. https://hbr.org/2014/02/how-to-say-this-is-crap-in-different-cultures
Reagle, J.M. & Reagle, J.M. (2015). Reading the comments: Likers, haters, and manipulators at the bottom of the web . MIT Press. https://readingthecomments.mitpress.mit.edu/
Ripmeester, N. Rottier, B., & Bush, A. (2010). Separated by a common translation? How the Brits and the Dutch communicate. Pediatric Pulmonology. 46( 4). 409-411. https://doi.org/10.1002/ppul.21380
Ripmeester, N. (2015). We all speak English, don’t we? https://www.linkedin.com/pulse/we-all-speak-english-dont-nannette-ripmeester/
Smith, C.D. & King, P.E. (2007). Student feedback sensitivity and the efficacy of feedback interventions in public speaking performance improvement. Communication Education 53 (3). https://doi.org/10.1080/0363452042000265152
Snyder, M. (1974). Self-monitoring of expressive behavior. Journal of Personality and Social Psychology. 30 (4), 526-537. http://www.communicationcache.com/uploads/1/0/8/8/10887248/self-monitoring_of_expressive_behavior.pdf
Toastmasters International. (2017). Giving effective feedback. https://www.toastmasters.org/resources/giving-effective-feedback
Dynamic Presentations Copyright © 2022 by Amanda Quibell is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License , except where otherwise noted.
Daring Leadership Institute: a groundbreaking partnership that amplifies Brené Brown's empirically based, courage-building curriculum with BetterUp’s human transformation platform.
What is Coaching?
Types of Coaching
Discover your perfect match : Take our 5-minute assessment and let us pair you with one of our top Coaches tailored just for you.
Find your coach
We're on a mission to help everyone live with clarity, purpose, and passion.
Join us and create impactful change.
Read the buzz about BetterUp.
Meet the leadership that's passionate about empowering your workforce.
For Business
For Individuals
Jump to section
Offer suggesting statements, be conscious of your body language, start giving feedback like a pro .
Giving feedback can be challenging, especially when you have something critical to say. How often do you ponder over saying something or just letting it slide?
Constructive feedback can help your colleagues improve and enrich the relationships in your team. Consequently, it can bring everyone’s performance to a higher level . However, feedback only works if the recipients are willing to accept it and work on it, which doesn’t happen automatically.
You can use the Context - Observation - Impact - Next (C.O.I.N) formula to make both positive and constructive feedback more impactful . Let's dig into what we mean by leveraging the C.O.I.N. framework — and how to best empower a culture of feedback within your organization.
Start by identifying the situation. Let’s say that you find one of your colleagues regularly interrupts others and it’s starting to cause friction. Other people have mentioned it — and you want to nip it in the bud before it turns into a conflict.
Give your colleague a reference point: a specific example of when they may have demonstrated the behavior in question.
For example, let them know you're specifically referring to what happened during the team meeting the day before, rather than commenting on their general interactions with others (even though you may have more than one example).
Communicate the behavior in a clear and objective manner. Focus on the actions that your colleague took, and not on their personality.
For example, you may say, "I noticed that during our team meeting, you were so excited about the topic we were discussing that you interrupted Mark and Julie several times each."
Help your colleague understand why you’re commenting on this behavior by describing its impact. The behavior may impact one or several people, or even an entire team. It's important to treat your feedback with care to achieve the desired behavior changes you want to see.
In the above example, the act of interrupting repeatedly affects Mark and Julie’s contribution to the discussion. It may give them the impression that their contributions are not valued.
It also has an effect on other participants who were listening to Mark or Julie and compromises the flow of the meeting. Think of the big picture, and choose the impact that is most relevant to mention.
For example, the impact is bigger when you talk about the effect on the group. “After you interrupted Mark, the meeting was sidetracked. It would have been better to wait until we had finished the discussion and then plan a new meeting around the point you raised.”
Now that you’ve got through the difficult part of giving feedback, don’t forget to offer some suggestions of what they could do to improve. As opposed to simply giving constructive criticism , you're giving actionable tasks for the person to improve. What could they do differently next time?
For example: “Maybe next time you could give whoever’s speaking more time to elaborate on what they mean so we can all understand their point of view. This also helps them feel more confident about contributing to discussions. Ask yourself whether what you want to say will build on the discussion or be more disruptive than necessary.”
Beyond the content of the feedback, how you say it is just as important. The way you bring your message across has a significant effect on how it will be perceived, so be sure to choose your language appropriately.
There are three styles you can adopt when giving your opinion:
Consider what you are most comfortable with, and most importantly the style you think your colleague would respond to best.
Sometimes it's tempting to say: “I think you did a good job but…” You may think this is softening the blow, but your colleague might be thinking: “what's wrong now?” This can quickly make people become defensive.
When you want to deliver both positive feedback and constructive comments, try to list your points separately. For example:
“First of all, I have to say that you explained the conditions to the client very thoroughly. Nicely done.
Secondly, it would be better if you try to keep the consulting session a bit more focused. I noted a few details that could be left out because they were not relevant in this case. I was lost at times.”
You want to refer to a specific behavior in the past. The use of the present tense would imply that your colleague demonstrates this type of behavior all the time, making your feedback sound too generic and you might lose your point.
Verbs are better than adjectives because they leave less room for interpretation. For example:
Avoid saying: “You were rude to a client yesterday.”
Rather say: “You raised your voice a few times and used short, snappy sentences with a client yesterday.”
Remember to use the C.O.I.N model so the person understands why that was an issue.
When you give feedback in person, be aware of your body language . Avoid gestures that might make recipients defensive or anxious.
To create an atmosphere of openness, keep a friendly tone and open body language.
Many people find giving constructive feedback daunting. If you remember to use the C.O.I.N formula, you can ensure you're giving actionable, constructive feedback that will help your peers, manager, or direct reports improve their performance.
With BetterUp, you can provide individualized support for your people. A coach will help guide them through tough conversations , including how to give feedback. BetterUp can help you become a pro at giving feedback for coworkers .
BetterUp will serve as your guide to tapping into the power of feedback on an organizational-wide level. Together, we can unlock the potential of your workforce by leveraging feedback mechanisms that work.
Understand Yourself Better:
Big 5 Personality Test
Madeline is a writer, communicator, and storyteller who is passionate about using words to help drive positive change. She holds a bachelor's in English Creative Writing and Communication Studies and lives in Denver, Colorado. In her spare time, she's usually somewhere outside (preferably in the mountains) — and enjoys poetry and fiction.
How to get feedback from your employees, 5 reasons why your company needs real-time feedback, how to give constructive feedback as a manager, should you use the feedback sandwich 7 pros and cons, 30 presentation feedback examples, 5 real-time recognition tactics that drive engagement and retention, how to empower your team through feedback, how external feedback can enhance your performance management process, are you receptive to feedback follow this step-by-step guide, become a pro at asking for feedback (and receiving it), how to give negative feedback to a manager, with examples, how to give and take constructive criticism, 5 ways to recognize employees, how to give feedback to your boss: tips for getting started, 16 constructive feedback examples — and tips for how to use them, stay connected with betterup, get our newsletter, event invites, plus product insights and research..
3100 E 5th Street, Suite 350 Austin, TX 78702
by Patrick Thean
New leaders often procrastinate difficult discussions at the expense of themselves and their teams. At the root of this feeling is usually a lack of experience and practice — both of which can be gained with intention and time. Here are two especially “spicy” conversations that all new managers face, and how to navigate them now and in the future:
What’s the biggest challenge new managers face when trying to grow in their roles? Answers could include broad, complex, and difficult-to-qualify problems like figuring out how to fulfill the company’s vision, retain clientele, or lead a productive team. While these goals are worthy of pursuit, there is one overarching skill needed to see them come to fruition: building strong relationships with your direct reports.
You’ve been asked to give a new presentation and Microsoft 365 Copilot can help! For this example, we’ll imagine you’re a professional landscaper and you’ve been asked to present to a local community organization about tulips.
Often the best way to prepare a new presentation is to create an outline of what you plan to cover. For our example we’ll start with Copilot in OneNote.
Start OneNote.
Navigate to the section where you want your presentation outline to live.
Create a new page for your presentation.
Start Copilot from the ribbon.
The Copilot pane will open on the right, waiting for your prompt. You can use natural language, and the more details you can give Copilot the better your results will be.
You could just enter:
Create an outline for a 45-minute presentation on tulips.
But you’ll get better results if you do a couple more things.
Start by telling it what role you want Copilot to play in creating this content.
Act as a professional landscaper. Create an outline for a 45-minute presentation on tulips.
By setting that context first, you let the AI know how you want the content framed.
Try adding to your prompt details about what you want it to cover, and who the audience is.
Act as a professional landscaper speaking to a group of interested community members. Create an outline for a 45-minute presentation on tulips. Include sections on the history of the flower, different types, best time to plant, care and feeding.
Now when you run the prompt, you’ll get a more detailed response.
Tip: Don’t be afraid to play around with the specifics – add or remove details, change the order, try different contexts.
If you’re happy (or mostly happy) with the draft outline Copilot has created, select the copy button in the Copilot pane and paste the outline onto your OneNote page.
Now you’ll want to add your own touches. Go through the outline and add or remove things as you see fit.
Tip: OneNote excels as a research tool. Don’t be afraid to add your own notes, copy in content from websites, or add other supporting materials to the page that will be helpful as you prepare your presentation.
When you’re happy with your outline it’s time to create some handouts for the audience. Select your outline in OneNote and copy it to the clipboard. Then open Microsoft Word to a new, blank, document.
When Word opens the Copilot dialog should appear. Let’s give it a prompt:
Act as a professional landscaper creating an article for an audience of interested community members. Make it clear, simple, and engaging. Base it off this outline: <paste outline from OneNote>.
Copilot will draft an article for you based on your presentation outline.
Before you spend much time editing your handout, save it to OneDrive. This will make sure your work is saved as you go and it’s key to our final step in preparing the presentation.
Go through the article and make sure that what Copilot added is what you wanted. Edit for voice and tone and make sure any facts it’s added are accurate. Remove anything you don’t want and add anything it missed.
Tip: You can ask Copilot to add more content if you like. Place the cursor where you want that content to be, then click the Copilot button. Tell it what you want. Add two paragraphs about other plants that look good with tulips.
Ask Copilot to Add an image of a Tulip and it will find and suggest some appropriate images to add to the document.
Tip: For more about having Copilot add images to your document see Add an image with Copilot in Word.
Now it’s time to let Copilot in PowerPoint get to work.
Open PowerPoint to a new blank presentation.
Select Copilot from the ribbon.
In the prompt box type Create presentation from file.
Select a file from the list of suggestions or start typing the file name if the one you want doesn't appear automatically.
Copilot in PowerPoint will build a draft presentation based on your Word document, complete with images and speaker notes.
As always, it’s important that you review the draft Copilot has created. Add any additional slides or information you want, remove any that you don’t. Add your own expertise where appropriate.
If you want to change any of the images Copilot has added just right-click the image and select Change picture .
Tip: Practice with Speaker Coach When you’re happy with the presentation you might want to practice it once or twice with Speaker Coach before the big day. For more information see Rehearse your slide show with Speaker Coach.
Next time you have a presentation to create let Copilot help you at each step of the way.
Welcome to Copilot in PowerPoint
Unleash your productivity with AI
Copilot Lab - Start your Copilot journey!
Want more options.
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Microsoft 365 subscription benefits
Microsoft 365 training
Microsoft security
Accessibility center
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.
Ask the Microsoft Community
Microsoft Tech Community
Windows Insiders
Microsoft 365 Insiders
Find solutions to common problems or get help from a support agent.
Online support
Thank you for your feedback.
IMAGES
VIDEO
COMMENTS
3. Create dialogue (and listen carefully) Feedback is never a one-way street. Without the opportunity for dialogue, you're already shutting down and not listening to the other person. Make sure you're creating space for dialogue and active listening. Invite questions — or, even better, feedback.
Feedback comes in two main forms: positive (also called reinforcing) and constructive (or redirecting). Because you'll probably give some of each type in a presentation review, let's look at the main differences and some examples of when to apply each. Positive feedback. What it is: Positive feedback focuses on what the presenter did right.
Tips to Give Effective Presentation Feedback. Giving effective feedback on presentations is a skill that takes practice to master. Here are some tips to help you provide constructive and positive feedback to presenters: Prepare What You'd Like to Say Before giving feedback, think carefully about what you want to communicate.
So, let's see what not to do when giving feedback. What not to do when giving presentation feedback. To do or not to do — that is the question. 🤔. Shakespeare taught us what not to do and we're here to be the Shakespeare of effective feedback. We can tell you what to avoid when providing feedback to your peers. Don't provide vague or ...
Step 1: Preparation. Before diving headfirst into feedback, take a moment to familiarize yourself with the context of the presentation. Review the presentation material beforehand, focusing on the topic, objectives, and key messages the presenter aimed to convey. Understanding the presenter's goals allows you to tailor your feedback for maximum ...
Achievable: The goal of the presentation should be attainable. For example, "Trim your slides to no more than six lines per slide and no more than six words per line; otherwise, you are just reading your slides.". Realistic: The feedback you give should relate to the goal the presenter is trying to achieve. For example, "Relating the ...
Providing vague or unclear feedback that doesn't address the specific issues in the presentation. Using a confrontational tone that may demoralize the presenter. Best Expression: "I appreciate the effort you put into the presentation. It would be helpful to streamline the content for better clarity and precision.
Do a few rounds of feedback. As everyone gives their feedback, they can collaborate in comment threads in the bubble. This allows everyone to see what's been said already, including all the context and nuance of the discussion, keeping everyone on the same page. The presenter can follow up with comments, and those giving feedback can watch the ...
Create a distraction-free time and space for getting feedback. Ideally both of you should be present, focused, and open. If we're feeling stressed or pressed for time, it's hard to be a good feedback partner. That's why it's wise to tune in to how you're feeling before you schedule a session. Remind the person that you're looking ...
With SlideLizard your attendees can easily give you feedback directly with their Smartphone. After the presentation you can analyze the result in detail. type in your own feedback questions. choose your rating scale: 1-5 points, 1-6 points, 1-5 stars or 1-6 stars; show your attendees an open text field and let them enter any text they want.
Effective feedback has 7 qualities: Timely Soon after the presentation. Kind Help the listener build skills; don't embarrass or shame them. Positive Tell the listener what to do, not what not to do. Honest Don't lie to be nice. "Great job!" is kind but not useful. Useful Suggest practical, actionable improvements.
Improves Presentation Skills. Asking for feedback will also help improve your presentation skills. When people are asked to give feedback on a presentation, most of the feedback you will receive will be on your delivery or the slides. You'll receive feedback such as, "You effectively command attention." or, "Your slides could be more ...
Question and Answer Session after the Presentation. The most immediate way to use feedback is through the question and answer session following the presentation. This is where both direct and indirect indications of the presentation's success can be gathered. Indirectly, much can be inferred from the audience reactions.
Be actionable. Giving students your opinions on their presentation is important, but make sure that you give them a specific action they can do to implement your feedback. Examples of how feedback can be improved with actions is below: Weak pieces of feedback. Stronger pieces of feedback.
1) Discuss what was memorable. Begin your feedback by telling your presenter what you found memorable about his or her presentation. This takes your feedback to big-picture level, which is much ...
Sit in a non-defensive posture. It is tempting to cross your arms and to tense up all your muscles when receiving oral feedback. Keep your body open and loose. Staying open helps them to feel like you really want their suggestions and closed arms can equal a closed mind — keep an open body.
Humans have been coming up with ways to give constructive criticism for centuries, but somehow we're still pretty terrible at it. Cognitive psychologist LeeA...
Check-in. Make an intentional effort to check in with the person on how they're doing in the respective area of feedback. For example, let's say you've given a teammate feedback on their presentation skills. Follow up on how they've invested in building their public speaking skills.
What It Takes to Give a Great Presentation. Summary. Never underestimate the power of great communication. It can help you land the job of your dreams, attract investors to back your idea, or ...
Effective feedback is therefore an important part of good teaching in general, and presentation skills are no exception. To give effective feedback, you should: Be positive. Focus on all the aspects of the presentation the student has done well. It is much easier for people to accept feedback if there is a balance between positive and negative.
When you give feedback in person, be aware of your body language. Avoid gestures that might make recipients defensive or anxious. Don't raise your voice: Y ou are not angry, you are giving them feedback to help them improve. Don't cross your arms: Y ou don't want to look closed off to conversation and discussion around the feedback.
Giving Feedback to Direct Reports: You should be having regular weekly or biweekly one-on-one meetings with each of your team members to check in on their work and offer your support. This is a ...
Give it context. Start by telling it what role you want Copilot to play in creating this content. Act as a professional landscaper. Create an outline for a 45-minute presentation on tulips. By setting that context first, you let the AI know how you want the content framed. Give it more details