50+ Case Interview Questions and Examples From Top Firms
Discover over 50 case interview questions and examples from top consulting firms. Prepare effectively for your next interview with expert insights and tips!
Posted August 22, 2024
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Let’s face it, consulting interviews can be intimidating, especially with their complex case questions. These questions are designed to assess your problem-solving skills, analytical ability, and strategic thinking, crucial competencies for success in the consulting world. Recognizing the types of case interview questions and mastering them can significantly elevate your chances of landing your dream job in prestigious firms like McKinsey, BCG, or Bain.
This article serves as a comprehensive guide to mastering case interview questions, providing insights into the most common consulting case interview questions and detailed case interview examples from top consulting firms. From McKinsey case interview questions to unique challenges posed by firms like Deloitte and Accenture, we've got you covered. We will also share tips on how to ace your case interview and how to prepare for different types of case interview questions effectively.
By the end of this article, you'll have a well-rounded understanding of what to expect and how to showcase your problem-solving prowess when it matters most. Let’s begin!
List of Case Interview Questions, Practice Cases, and Examples
In preparing for your consulting interviews, it's crucial to familiarize yourself with the most common types of case interview questions. On this list, we will provide sample questions from the top consulting firms.
McKinsey Case Interview Examples
To excel in McKinsey case interviews , it's crucial to practice with specific examples that mirror the real challenges you might face. Here are some detailed scenarios from McKinsey to guide your preparation:
1. Beautify Case
Sample Question #1 : Beautify is excited to support its current staff of beauty consultants on the journey to becoming virtual social media-beauty advisors. Consultants would still lead the way in terms of direct consumer engagement and would be expected to maintain and grow a group of clients. They would sell products through their own pages on beautify.com, make appearances at major retail outlets, and be active on all social media platforms.
What possible factors should Beautify consider when shifting this group of employees toward a new set of responsibilities?
Sample Question #2 : One of the key areas that Beautify wants to understand is the reaction of current and potential new customers to the virtual social media-beauty advisors.
Imagine you are a current Beautify customer and you mostly shop at your local department store because you enjoy the high-touch service offered by in-store consultants. What features would make you consider switching to a mostly virtual sales experience?
See more questions here .
2. Diconsa Case
Sample Question #1 : What should the team investigate to determine whether the Diconsa network could and should be leveraged to provide a range of basic financial services to Mexico’s rural population?
Sample Question #2: The team has estimated that it currently costs a family 50 pesos per month in transportation and food to make the journey to collect benefit payments. The team also estimates that if benefits were available for collection at local Diconsa stores, the cost would be reduced by 30 percent.
Twenty percent of Mexico’s population is rural, and of that number, half currently receive state benefits.
You can assume that Mexico has a population of 100 million.
You can also assume that families in Mexico have an average four members, and that this does not vary by region.
If every family could collect state benefits at their local Diconsa stores, how much in total per year would be saved across all Mexican rural families receiving state benefits?
3. Electro-Light Case
Sample Question #1: What key factors should SuperSoda consider when deciding whether or not to launch Electro-Light?
Sample Question #2: SuperSoda executives believe that the company's position as a top-three beverage company gives it strategic impetus toward achieving the desired market share. However, they ask the team to outline what would be needed to achieve the target 12.5 percent share of the electrolyte-drinks market. What would SuperSoda need to do to gain the required market share for Electro-Light following its launch?
4. National Education System Transformation
Sample Question #1: What issues would you want to investigate in diagnosing the current state of the Loravian school system?
Sample Question #2: One of the clients at Loravian’s educational department mentions neighbor country “C” as an example, because it’s outperforming all of Loravia's economic peers and neighbors in the international assessment. She believes that the more concentrated school structure in this country is a big reason for better outcomes in the international assessment. She suggests that having larger, less fragmented schools allows for more effective teacher selection and training, leading to improved education outcomes for students. Finally, she shares that 15 percent of Loravia's population is currently attending school.
What would be the reduction in the total number of schools in Loravia if it were to achieve the same average school size as neighbor country C?
5. Talbot Trucks Case
Sample Question #1: What information would you want to collect to understand the attractiveness for Talbot Trucks in producing and selling eTrucks in Europe?
Sample Question #2: After running focus groups with Talbot Trucks’ customers, the team concluded that the total cost of an eTruck needs to be the same as a diesel truck to be considered attractive to customers. Currently, a Talbot Trucks diesel truck costs €100,000.
Assuming that the figures above do not change, what is the maximum price Talbot Trucks can charge for its eTruck so that the total cost of ownership is equal to that of a diesel truck?
6. Shops Corporation Case
Sample Question #1: What types of factors would you want to explore to understand how Shops Corporation might improve its diversity within senior leadership?
7. Conservation Forever Case
Sample Question #1: What factors could the team consider when choosing one of the three specific geographies on which to focus the conservation efforts?
Sample Question #2: The director of CF likes these initial projections, but is not convinced that the assumptions are realistic. They tell the team, “According to your model, there are three levers we need to focus on to generate revenue from ecotourism in Peru: number of visitors, length of stay, and spending amount. What are your best ideas for how to maximize each lever? And how about some ideas outside of the constraints of this model?”
Your team is meeting in ten minutes to generate ideas in preparation for a workshop with leaders from several coastal communities, and you are jotting down some notes.
What ideas do you have to generate revenue linked to ecotourism?
McKinsey offers case interview examples that cover various industries and problem-solving scenarios, helping you prepare for any interview question. Engaging with these cases will not only boost your confidence but also enhance your ability to approach complex business problems with innovative solutions.
BCG Case Interview Examples
At BCG , the case interview process is designed to simulate the real-world problems that client teams face, allowing you to demonstrate your problem-solving abilities and specialized skills relevant to the role. Embracing the challenge with enthusiasm will not only make the experience rewarding but also provide a true taste of consulting life at BCG. Here are some of their case interview examples:
Here are a few examples of common case questions:
- Should a company enter a new market?
- Should a company pursue a new product line?
- How can a company improve its profitability?
- How can a company reduce costs?
- How can a company improve its customer satisfaction?
Read: How to Prepare for Boston Consulting Group Management Consulting Case Interviews?
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Bain Case Interview Examples
During your preparation for Bain case interviews, it's essential to delve into specific examples that reflect the real challenges you may encounter. Here's are five examples of practice cases and mock interview tips provided by Bain to guide your preparation:
- Coffee Shop Co. Practice Case
- FashionCo. Practice Case
- Associate Consultant Mock Interview
- Consultant Mock Interview
- Written Case Interview Tips
Read : Bain Case Interviews: A Comprehensive Preparation Guide
Deloitte Case Interview Examples
Deloitte provides a rich array of materials and interactive case studies designed to prepare you for the rigors of their case interviews. These examples reflect real client engagements, offering insights into the complex problems you may face and the analytical, creative, and strategic thinking required to solve them.
Deloitte Case Examples
Footloose Case Study sample questions:
- How big is the work boot market (expressed in euros)? Does Duraflex get more of its revenue from work boots or casual boots?
- Explain why Badger is outperforming Duraflex in the work boot market.
- What changes would you recommend to Duraflex’s work boot strategy? Why? Would you recommend they introduce a sub- branded boot line?
Engagement Strategy: Federal Agency V sample questions:
- To begin an engagement strategy, how might you establish a baseline to measure employee engagement against?
- What characteristics would you look for in external organizations to use as potential benchmarks?
- What are the various populations of the workforce and how would you engage them?
- How will you use Deloitte’s relationship with, and institutional knowledge, of Agency V to develop your deliverables?
Recreation Unlimited sample questions :
- What are potential reasons for Recreation Unlimited's poor eCommerce performance relative to competitors?
- In order to win digital customers, Recreation Unlimited wants to find ways to improve and differentiate their digital customer experience. What are some potential ways to improve the customer experience and how does improving customer experience create value for the customer and value for the business?
- As part of the digital strategy that Recreation Unlimited is considering, they are debating whether to improve the website experience or increase digital marketing. Since they are not sure they will have the budget for both, they want you to help them decide. How would you approach this question?
Strategic Vision: Federal Benefits Provider sample questions :
- What steps should the Deloitte team take to develop a 10-year strategic roadmap for the Agency?
- What are the components or metrics of a business case that should be considered to justify the development of a 10-year strategic roadmap?
- In building the 10-year strategic road map, the Deloitte team realizes there are several key challenges that pose impediments to implementing the Agency’s vision. What is the cost of each challenge to the Agency?
- Leaders in the various departments remain skeptical that the 10-year vision can positively impact their unique operations, while employees are largely unaware of the 10-year vision initiative. How might Deloitte develop an impactful change management strategy to institutionalize the goals of the 10-year vision and ensure buy-in across the Agency’s diverse workforce?
Talent Management: Federal Civil Cargo Protection Bureau sample questions:
- What data would you want to have to be able to move forward?
- What immediate steps would you take to review screening processes and training procedures?
- How would you incorporate things like job descriptions and competencies in your review in order to build a new human capital strategy?
- How will you engage and develop leadership given the Chief Administrator is new to the role and has a different background?
Click here to practice a consulting case interview.
Read : Best 30 Free Resources to Get into Management Consulting
Accenture Case Interview Examples
Accenture's case interviews serve as the final hurdle to becoming a consultant at the firm. These interviews are uniquely structured to assess a candidate's ability to solve complex business problems. The format includes both interviewer-led and candidate-led cases, providing a comprehensive evaluation of your problem-solving capabilities.
Learn more about Accenture’s Case Interview Workbook here .
OC&C Case Interview Examples
OC&C , a globally recognized but relatively smaller strategy consulting firm, is known for its rigorous case interviews that reflect real-life client challenges. These interviews are designed to assess a wide range of skills, from analytical thinking to business acumen, tailored to the firm's focus on private equity clients and seven key industries.
1. Leisure Clubs Case sample questions:
- What factors might you analyze to determine what is going to happen to demand for leisure clubs?
- What is likely to happen to demand for leisure clubs?
- What is the critical issue for our client?
2. Important Whisky in an Emerging Market Case sample questions:
- What information would you require to help explain the slowing down of growth?
- What is driving profitability down?
- What are the potential strategic options?
Oliver Wyman Case Interview Examples
Oliver Wyman's case interviews are designed to uncover how you approach unstructured challenges and evaluate data to build comprehensive solutions. The firm encourages candidates to think critically and creatively, using logical components to break down complex problems.
See how Oliver Wyman can help you with interview preparation by explaining conversational and case interviews, as well as sharing interview tips and explaining what the role of the case interview is.
A.T. Kearney Case Interview Examples
A.T. Kearney's interview process is notably rigorous, tailored to assess a wide range of abilities from analytical thinking to strategic problem-solving. Take a look at A.T. Kearney’s case example and case book to help you how to prepare effectively:
- Promotional Planning Case example
- Consulting Case Book and Tips for Interviewing
Strategy& / PWC Case Interview Examples
Strategy& / PWC focuses on executive-level strategic issues, such as capability identification, market positioning, and operational efficiency. This branch's case interviews are designed to simulate real business challenges, helping to prepare candidates for the demands of strategic consulting roles. Here's a closer look at the types of questions you might encounter:
Sample Question 1: Market sizing
- Estimate the size (by value) of the UK grocery retail market
Sample Question 2: Market sizing
- Estimate the size (by value) of the UK retail cooking sauces market
Sample Question 3: Interpreting information and drawing conclusions
- Look at the chart on the following slide
- Interpret the meaning of the chart
- How are things changing? Who's winning and who's losing?
- Given your knowledge of the UK grocery market, why might this be?
Learn more about case interview preparation by reading through Strategy& / PWC’s presentation .
L.E.K. Consulting Case Interview Examples
The case interview process at L.E.K. Consulting is rigorous – designed to evaluate a candidate's ability to solve complex business problems. The interviews are structured across multiple rounds, each focusing on different aspects of your analytical and strategic thinking abilities. Here's what you need to know to prepare effectively:
- Interview Preparation
- Market Sizing Case Example Video Walkthrough
Roland Berger Case Interview Examples
The case interviews at Roland Berger are designed to evaluate your ability to display key personality traits, with a notable preference for candidates who have international experience, as this is explicitly stated by the firm. Roland Berger has provided two case webinars on their website. Each example provides a case scenario, problem, and tips on how to answer the questions.
- 3D Printed Hip Implants Case / 3D Printed Hip Implants Case 2 sample questions:
- Based upon the explanation process: Which are the most important costs to consider?
- Is additive manufacturing of the hip implant – based upon the given information – lucrative?
- Which measures could increase the economic feasibility of the product?
- Transit Oriented Development Case / Transit Oriented Development Case 2 sample questions:
- How would you split the 416 stations between little, medium, and large revenue potential?
- How can the public transport operator of Munich increase its revenue through focusing on its existing rail stations?
Capital One Case Interview Examples
The structure of a Capital One case interview typically involves three key sections: outlining the business situation and framework, tackling quantitative questions, and formulating a recommendation based on your calculations. Expect scenarios that might not strictly adhere to the MECE principle (Mutually Exclusive, Collectively Exhaustive), which is often a staple in consulting case interviews. This approach reflects the real-world ambiguity you might face in business situations, requiring a flexible and adaptive problem-solving strategy. Here's a video walkthrough on everything there is need to know about Capital One case interview:
- Strategy Analyst - Case Study Guide
EY Parthenon Case Interview Examples
EY-Parthenon case interviews are designed to mimic real-life challenges, providing a glimpse into the practical work of a consultant. The interviews are candidate-led, similar to styles seen at BCG or Bain, and focus on several key areas including analytical thinking, structured problem-solving, and effective communication. The EY-Parthenon behavioral interview questions are comparable to those you would encounter in interviews for other top-tier management consulting firms. Be prepared to answer the following questions:
EY-Parthenon Case Interview Behavioral/FIT Questions
- Tell me about yourself.
- Why are you interested in consulting, and why specifically EY-Parthenon?
- Describe a time when you worked on a team project. What was your role, and how did you contribute to the team’s success?
- Can you provide an example of a challenging problem you faced at work and how you solved it?
- How do you handle tight deadlines and pressure? Can you give an example?
- Tell me about a time when you had to influence someone to achieve a goal.
- How do you prioritize tasks when you have multiple projects to manage?
- Describe a situation where you had to deal with a difficult team member. How did you handle it?
- What is your greatest professional achievement so far?
- Give an example of a time when you had to learn something new quickly.
- Why do you think you would be a good fit for EY-Parthenon’s culture?
- Tell me about a time you failed or made a mistake. How did you handle it?
- Can you provide an example of a project where you demonstrated leadership?
- How do you handle feedback and criticism?
- Are there any questions that you have for me?
- Your answer for this question must be a resounding “YES”. The more you have questions for them, the better because that shows that you’ve researched the company. You may ask about a particular previous project they did or something in particular to their operations.
Online Case Interview Examples from Consulting Clubs
Mastering the case interview is essential in consulting, and consulting clubs are key in this preparation. NYU, Duke, and Kellogg Consulting Club, for instance, provide free various interview cases, both individual and group, that mimic real consulting challenges.
- NYU Stern MCA 2020-2021 Casebook
- Columbia Business School 2021 Casebook
- The Duke MBA Consulting Club Casebook 2021-2022
- UCLA Case Book 2019 – 2020
- Darden School Of Business 2021-2022 Casebook
- Kellogg Consulting Club 2020 Casebook
- Cornell MBA Johnson Consulting Club Casebook 2020-2021
- Notre Dame Casebook 2022
- FMS Consulting Casebook 2021-22
- INSEAD Consulting Club Casebook 2021
- IIMC Consulting Casebook 2021-22
- IIM Lucknow Casebook 2022
- Harvard Business School Management Consulting Club Case Interview Examples
- Berkeley Haas School of Business Consulting Club Interview Preparation Guide and Case Interview Examples 2019
How to Ace Your Case Interview
To excel in your case interview, it's crucial to demonstrate a blend of problem-solving skills, analytical ability, strategic and logical thinking, and comfort with ambiguity. These elements are essential as they reflect real client projects that you might handle at firms like Deloitte Consulting LLP.
Read : The 15 Most Common Consulting Interview Questions — With Answers
Step-by-Step Approach to Case Interviews
- Understand the Issue : Start by clarifying the case question. Ensure you fully grasp the problem before proceeding.
- Develop a Framework : Articulate a framework and initial hypothesis to explore. This helps in structuring your response and guides your analysis.
- Analytical Execution : Engage in logical storytelling. Walk the interviewer through your thought process and explain your assumptions. Take notes and structure your analysis clearly.
- Recommendation and Next Steps : Conclude with a strong recommendation based on your findings. Outline the next steps and expected results or impacts.
Read : Mastering Consulting Cases: A Step-by-Step Approach
Tips on How to Prepare For Your Case Interview
To excel in your case interview preparation, it's essential to engage in extensive practice with a variety of case types. Successful candidates often practice with dozens of case interview scenarios, treating the preparation process with the same rigor as studying for finals or the GMAT. Here are key steps to enhance your preparation:
- Diverse Practice Cases : Ensure the practice cases you use cover a broad spectrum of problems, including profitability, market sizing, and business expansion scenarios. This variety prepares you for any curveballs and helps develop flexibility in applying different frameworks.
- Quality of Practice Materials : Select high-quality practice cases from trusted sources. The content and structure of these cases should closely mimic the types of cases presented in actual interviews at top consulting firms.
- Framework Mastery : Rather than memorizing frameworks, focus on understanding and adapting them to fit different case scenarios. This approach helps in crafting tailored solutions during your actual interview.
- Time Management : Practice managing your time effectively during mock interviews. Top consulting firms like Bain appreciate candidates who can efficiently organize and analyze information under time constraints.
- Engage with Realistic Simulations : Participate in mock interviews and case sessions that simulate the actual interview environment. This practice helps you refine your problem-solving approach and improve your communication skills under pressure.
- Continuous Learning and Adaptation : Stay informed about new trends and changes in the consulting interview landscape. Engage with resources that provide updates and insights into evolving interview formats.
Personalized Coaching : Consider working with an experienced coach who can provide personalized feedback and guidance. Coaching can significantly enhance your performance by focusing on areas that need improvement.
Practice with Experts from Leland
Through an extensive exploration of the various aspects of case interviews across prestigious consulting firms like McKinsey, BCG, Bain, Deloitte, Accenture, and others, it's evident that thorough preparation and an adaptable mindset are critical for success.
Leland offers comprehensive case study interview preparation tailored to help you excel in consulting case interviews. Our experienced consultants provide personalized coaching, realistic case simulations, and strategic feedback to enhance your problem-solving skills and boost your confidence. With our expert guidance, you'll be well-prepared to tackle any case interview challenge and make a lasting impression.
What questions should you consider asking during a case study interview?
- In your case study interview, it's crucial to ask insightful questions to understand the context fully. Consider asking about how the interviewee discovered your company, the timeline of their engagement, their initial experiences with your company, the challenges they aimed to address, and whether they considered any competitors or alternative solutions.
What strategies can enhance your performance in a case interview?
- To excel in a case interview, start by taking a moment to organize your thoughts before responding. Structure your response logically, guiding the interviewer through your thought process and clarifying any assumptions you make. Maintain composure and treat the interview as a professional conversation, which can help alleviate pressure.
How can you excel in a case study interview?
- To perform well in a case study interview, make sure to take detailed notes throughout. Even if you are not familiar with the industry, focus on demonstrating your analytical skills and how you approach problem-solving. Communicate clearly and ensure you have a thorough understanding of the problem you're asked to analyze.
What types of questions are typically asked in case interviews?
- Case interviews generally include questions from nine key categories, such as framework or issue tree questions, market-sizing and guesstimate questions, valuation inquiries, brain teasers, chart interpretation, value proposition analysis, informational queries, and mathematical problems.
Preparing for consulting recruiting and/or case interviews? Here are some additional resources to help:
- Top 3 Tactics to Ace Your Case Interview
- A Comprehensive Guide to McKinsey & Co., Bain & Co., and Boston Consulting Group
- From No Offers to Multiple Offers - How to Take Your Casing to the Next Level
- Soft Skills for Consulting: Why They Matter and How to Develop Them
- Five Tips to Break Into Management Consulting
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35 Case Interviews Examples from MBB / Big Four Firms
Studying case interview examples is one of the first steps in preparing for the management consulting recruitment process. If you don’t want to spend hours searching the web, this article presents a comprehensive and convenient list for you – with 35 example cases, 16 case books, along with a case video accompanied by detailed feedback on tips and techniques.
A clear understanding of “what is a case interview” is essential for effective use of these examples. I suggest reading our Case Interview 101 guide, if you haven’t done so.
McKinsey case interview examples
Mckinsey practice cases.
- Diconsa Case
- Electro-Light Case
- GlobaPharm Case
- National Education Case
What should I know about McKinsey Case interviews?
At McKinsey, case interviews often follow the interviewer-led format , where the interviewer asks you multiple questions for you to answer with short pitches.
How do you nail these cases? Since the questions can be grouped into predictable types, an efficient approach is to master each question type. However, do that after you’ve mastered the case interview fundamentals!
For a detailed guide on interviewer-led cases, check out our article on McKinsey Case Interview .
BCG & Bain case interview examples
Bcg practice cases.
- BCG – Written Case – Chateau Boomerang
Bain practice cases
- Bain – Coffee Shop Co.
- Bain – Fashion Co.
- Bain – Mock Interview – Associate Consultant
- Bain – Mock Interview – Consultant
What should I know about BCG & Bain case interviews?
Unlike McKinsey, BCG and Bain case interviews typically follow the candidate-led format – which is the opposite of interviewer-led, with the candidate driving the case progress by actively breaking down problems in their own way.
The key to acing candidate-led cases is to master the case interview fundamental concepts as well as the frameworks.
Some BCG and Bain offices also utilize written case interviews – you have to go through a pile of data slides, select the most relevant ones to answer a set of interviewer questions, then deliver those answers in a presentation.
For a detailed guide on candidate-led cases, check out our article on BCG & Bain Case Interview .
Deloitte case interview examples
Deloitte practice cases.
Undergrad Cases
- Human Capital – Technology Institute
- Human Capital – Agency V
- Strategy – Federal Benefits Provider
- Strategy – Extreme Athletes
- Technology – Green Apron
- Technology – Big Bucks Bank
- Technology – Top Engine
- Technology – Finance Agency
Advanced Cases
- Human Capital – Civil Cargo Bureau
- Human Capital – Capital Airlines
- Strategy – Club Co
- Strategy – Health Agency
- Technology – Waste Management
- Technology – Bank of Zurich
- Technology – Galaxy Fitness
What should I know about Deloitte case interviews?
Case interviews at Deloitte also lean towards the candidate-led format like BCG and Bain.
The Deloitte consultant recruitment process also features group case interviews , which not only test analytical skills but also place a great deal on interpersonal handling.
Accenture case interview examples
Accenture divides its cases into three types with very cool-sounding names.
Sorted in descending order of popularity, they are:
These are similar to candidate-led cases at Bain and BCG. albeit shorter – the key is to develop a suitable framework and ask the right questions to extract data from the interviewer.
These are similar to the market-sizing and guesstimate questions asked in interviewer-led cases – demonstrate your calculations in structured, clear-cut, logical steps and you’ll nail the case.
These cases have you sort through a deluge of data to draw solutions; however, this type of case is rare.
Capital One case interview examples
Capital One is the odd one on this list – it is a bank-holding company. Nonetheless, this being one of the biggest banks in America, it’s interesting to see how its cases differ from the consulting ones.
Having gone through Capital One’s guide to its cases, I can’t help but notice the less-MECE structure of the sample answers. Additionally, there seems to be a greater focus on the numbers.
Nonetheless, having a solid knowledge of the basics of case interviews will not hurt you – if anything, your presentation will be much more in-depth, comprehensive, and understandable!
See Capital One Business Analyst Case Interview for an example case and answers.
Other firms case interview examples
Besides the leading ones, we have some examples from other major consulting firms as well.
- Oliver Wyman – Wumbleworld
- Oliver Wyman – Aqualine
- LEK – Cinema
- LEK – Market Sizing
- Kearney – Promotional Planning
- OC&C – Imported Spirits
- OC&C – Leisure Clubs
Consulting clubs case books
In addition to official cases, here are a few case books you can use as learning materials.
Do keep in mind: don’t base your study on frameworks and individual case types, but master the fundamentals so you can tackle any kind of case.
- Wharton Consulting Club Case Book
- Tuck Consulting Club Case Book
- MIT Sloan Consulting Club Case Book
- LBS Consulting Club Case Book
- Kellogg Consulting Club Case Book
- INSEAD Consulting Club Case Book
- Harvard Consulting Club Case Book
- ESADE Consulting Club Case Book
- Darden Consulting Club Case Book
- Berkeley Consulting Club Case Book
- Notre-Dame Consulting Club Case Book
- Illinois Consulting Club Case Book
- Columbia Consulting Club Case Book
- Duke Consulting Club Case Book
- Ross Consulting Club Case Book
- Kearney Case Book
Case interview example – Case video
The limitation of most official case interview examples is that they are either too short and vague, or in text format, or both.
To solve that problem for you, we’ve extracted a 30-minute-long, feedback-rich case sample from our Case Interview End-to-End Secrets Program .
This is a candidate-led, profitability case on an internet music broadcasting company called Pandora.
In 30 minutes, this candidate demonstrates the exact kind of shortcoming that most candidates suffer during real case interviews – they come in with sharp business senses, then hurt their own chances with inadequate techniques.
Here are seven notable areas where the candidate (and you) can improve:
Thanking Throughout the case, as especially in the opening, he should have shown more appreciation for the time the interviewer spent with him.
Structured opening The candidate’s opening of the case feels unstructured. He could have improved it by not mixing the playback and clarification parts. You can learn to nail the case in a 3-minute start through this video on How to Open Any Case Perfectly .
Explicitness A lot of the candidate’s thought process remains in his head; in a case interview, it’s better to be as explicit as possible – draw your issue tree out and point to it as you speak; state your hypothesis when you move into a branch; when you receive data, acknowledge it out loud.
Avoiding silence The silence in his case performance is too long, including his timeout and various gaps in his speech; either ask for timeout (and keep it as short as possible) or think out loud to fill those gaps.
Proactivity The candidate relies too much on the interviewer (e.g: asking for data when it can easily be calculated); you don’t want to appear lazy before your interviewer, so avoid this.
Avoiding repeating mistakes Making one mistake twice is a big no-no in consulting interviews; one key part of the consulting skill set is the ability to learn, and repeating your mistakes (especially if the interviewer has pointed it out) makes you look like someone who doesn’t learn.
Note-taking Given the mistakes this candidate makes, he’s probably not taking his notes well. I can show you how to get it right if you watch this video on Case Interview Note-Taking .
Nonetheless, there are three good points you can learn from the candidate:
The candidate sums up what he’s covered and announces his upcoming approach at the start and at key points in the case – this is a very good habit that gives you a sense of direction and shows that you’re an organized person.
The candidate performs a “reality check” on whether his actions match the issue tree; in a case interview it’s easy to lose track of what you’re doing, so remember to do this every once in a while.
The candidate prompts the interviewer to give out more data than he asked for; if anything, this actually matches a habit of real consultants, and if you’re lucky, your interviewer may actually give out important pieces you haven’t thought of.
These are only part of the “ninja tips” taught In our Case Interview E2E Secrets Program – besides the math and business intuition for long-term development, a key feature is the instant-result tips and techniques for case interviews.
Once you’ve mastered them, you can nail any case they throw at you!
For more “quality” practice, let’s have a mock case interview with former consultants from McKinsey, BCG, Bain, Oliver Wyman, Strategy& and many other consulting firms. They will help you identify your problem areas and give you actionable feedback, making your preparation much easier and faster.
Hi! This is Kim and welcome to another performance in the Tips & Techniques part of our amazing End-to-end program. You are about to hear a really interesting performance.
There is a common Myth that Profitability cases are easier. Well, for beginners, that’s may make sense, but I would argue that Profitability cases can be really tricky and candidates without good foundation will make about the same level of mistakes regardless of type of cases given.
The profitability case we are about to watch will show that. It’s a very unconventional
Profitability. It started out like a typical one but getting more and more tricky toward the end.
The candidate is fairly good in term of business intuition, but the Tips & Techniques aspect needs a lot of fine tune! Now let’s go ahead and get started!
It’s actually a little better to playback the case information and ask clarifications. The candidate does not distinguish between the two and do both at a same time. Also, the candidate was asking these clarifications in an unorganized and unstructured fashion. This is not something terrible, but could have been better, especially when this is the very first part of the case, where the crucial first impression is being formed.
My pitch would sound like this:
“That’s a very interesting problem and I am happy to get the chance to solve it. First of all let me tell you my understanding of the case context and key objectives. Then I would like to ask a few clarifying questions regarding a few terminology and concepts. Both of these are to make sure that I will be solving the right problem.
So here is my understanding of the case: The client is ABC. Here are some DEF facts about the situation we just talked about. And the key case question is XYZ.
Does that correctly and adequately summarize the case?”
Once the interviewer confirms, I would move to the clarification part as follows: “Now I would like to ask a few clarification questions. There are three of them: No 1, … No 2, … and No 3, …”
You may see above pitch as obvious but that’s a perfect example of how you should open any cases. Every details matters. We will point out those details in just a second. But before we do that, it’s actually very helpful if you can go back, listen carefully to the above pitch, and try to point out the great components yourselves. Only after that, go back to this point and learn it all together.
Alright, let’s break down the perfect opening.
First of all, you hear me say: “That’s a very interesting problem and I am happy to get a chance to solve it”. This seems trivial but very beneficial in multiple ways:
1. I bought myself a couple of seconds to calm down and get focused. 2. By nature, we as human unconsciously like those who give us compliments. Nothing better than opening the case with a modest compliment to the interviewer.
And (c) I showed my great attitude towards the case, which the interviewer would assume is the same for real future consulting business problems.
You should do that in your interviews too. Say it and accompany it with the best smile you can give. It shows that you are not afraid of any problems. In fact, you love them and you are always ready for them.
Secondly, I did what I refer to as the “map habit”, which is to always say what you are about to do and then do it. Just like somebody in the car showing the drivers the route before cruising on the road. The driver would love it. This is where I said: “Let me tell you my understanding of the case context and key objectives. Then ABC…”.
Third, right at the beginning of the case, I try to be crystal clear and easy to follow. I don’t let the interviewer confused between playing the case vs. asking clarification questions. I distinguish between the two really carefully. This habit probably doesn’t change the outcome of how the case goes that much, but it certainly significantly changes the impression the interviewer has of me.
Fourth, in playing back the case, each person would have a different way to re-phrase. But there are three buckets to always include:
1. Who is the client 2. The facts regarding the client and the situation and (c) The key question and the objective of the case.
Fifth, after playing the case context and objectives, I pause for a second and ALIGN with the interviewer: “Does it correctly and adequately summarize the case?”. This is a habit that every consulting manager loves for young consultants to do. Nobody wants first-year folks to spend weeks of passion and hard-work building an excel model that the team can’t use. This habit is extensively taught at McKinsey, Bain and BCG, so therefore interviewers would love somebody that exhibits this habit often in case interview.
Lastly, when asking clarification questions, you hear me number them very carefully to create the strong impression that I am very organized and structured. I said I have three clarifying questions. Then I number them as I go through each. No.1, No.2, and No.3.
Sometimes, during interviews it’s hard to know exactly how many items you are going to get. One way is to take timeout often to carefully plan your pitch. If this is not possible in certain situations, you may skip telling how many items you have; but you should definitely still number your question: No.1, No.2; and so on.
Just a moment ago, the candidate actually exhibited a good habit. After going through his clarification questions, the candidate ended by asking the “is there anything else” question. In this case, I actually give out an important piece of data.
Though this is not very common as not every interviewer is that generous in giving out data. But this is a habit management consultants have to have every day when talking to experts, clients, or key stakeholders. The key is to get the most data and insights out of every interview and this is the type of open-ended question every consultant asks several times a day.
To show of this habit in a case interview is very good!
There are three things I would like you to pay attention to:
First, it took the candidate up to 72 seconds to “gather his thoughts”. This is a little too long in a case interview. I intentionally leave the 72 seconds of silence in the recording so you get an idea of how long that is in real situations. But it’s worth-noting here is not only that. While in some very complicated and weird cases, it’s ok to take that long to really think and gather ideas. In this case, the approach as proposed by the candidate is very simple. For this very approach, I think no more than 15 to 20 seconds should be used.
No.2, with that said, I have told I really like the fact that this candidate exhibits the “map” habit. Before going straight to the approach he draws the overall approach first.
No.3. You also see here that the candidate tried to align the approach with me by asking my thoughts on it. As I just said on the previous comment, this is a great habit to have. Not only does it help reduce chance of going into the wrong direction in case interviews, but it also creates a good impression. Consulting interviewers love people doing it often!
Here we see a not-really-bad response that for sure could be much better. The candidate was going into the first branch of the analysis which is Revenue. I would fix this in 3 aspects:
First, even though we just talked about the overall approach, it’s still better to briefly set up the issue tree first then clearly note that you are going into one branch.
Second, this is not a must, but I always try to make my hypothesis as explicitly clear as possible. Here the candidate just implicitly made a hypothesis that the problem is on the revenue side. The best way to show our hypothesis-driven mindset is to explicitly say it.
Third, you hear this a ton of times in our End-to-End program but I am going to repeat it again and again. It is better to show the habit of aligning here too. Don’t just go into revenue, before doing that, give the interviewer a chance to agree or to actually guide you to Cost.
So, summarizing the above insights, my pitch would sound something like this:
“So as we just discussed, a profit problem is either caused by revenue or by cost. Unless you would like to go into cost first, let’s hypothesize that the problem is on revenue side. I would like to look deeper into Revenue. Do we have any data on the revenue?”
And while saying this, you should literally draw an issue tree and point to each as you speak.
There is an interesting case interview tip I want to point out here. Notice how the candidate responds after receiving two data points from me. He went straight into the next question without at least acknowledging the data received and also without briefly analyzing it.
I am glad that the candidate makes this mistakes… well, not glad for him but for the greater audience of this program. I would like to introduce to you the perfect habit of what you should react and do every time you have any piece of data during case interviews. So three things you need to do:
Step 1: Say … that’s an interesting piece of data. This helps the interviewer acknowledge that you have received and understand the data. This also buys you a little time. And furthermore, it’s always a good thing to give out modest compliments to the interviewer.
Step 2: Describe the data, how it looks, is there any special noteworthy trend? In this case, we should point out that revenue actually grew by more than 50%.
Also notice here that I immediately quantified the difference in specific quantitative measurement (in this case, percentage). Saying revenue went up is good, but it’s great to be able to say revenue went up by more than 50%.
Step 3: Link the trend identified back to the original case question and the hypothesis you have. Does it prove, disprove, or open up new investigation to really test the hypothesis? In this case, this data piece actually opened up new investigating areas to test the hypothesis that the bottleneck is within revenue.
My sample pitch for this step 3 would sound like this: “It’s interesting that revenue went up quite a bit. However, to be able to fully reject our hypothesis on the revenue, I would like to compare our revenue to that of the competitors as well.”
Then only at this point, after going through 3 steps above, I ask for the competitors’ revenue like the candidate did.
Notice here that I ended up asking the same question the candidate did. This shows that the candidate does have a good intuition and thought process. It’s just that he did all of these implicitly on his head.
In consulting case interview, it’s always good to do everything as explicitly as possible. Not only is it easier to follow but it helps show your great thought process.
… the rest of the transcript is available in our End To End Case Interview
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