problem solving skills with examples

26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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39 Best Problem-Solving Examples

Chris Drew (PhD)

Dr. Chris Drew is the founder of the Helpful Professor. He holds a PhD in education and has published over 20 articles in scholarly journals. He is the former editor of the Journal of Learning Development in Higher Education. [Image Descriptor: Photo of Chris]

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Problem-solving is a process where you’re tasked with identifying an issue and coming up with the most practical and effective solution.

This indispensable skill is necessary in several aspects of life, from personal relationships to education to business decisions.

Problem-solving aptitude boosts rational thinking, creativity, and the ability to cooperate with others. It’s also considered essential in 21st Century workplaces.

If explaining your problem-solving skills in an interview, remember that the employer is trying to determine your ability to handle difficulties. Focus on explaining exactly how you solve problems, including by introducing your thoughts on some of the following frameworks and how you’ve applied them in the past.

Problem-Solving Examples

1. divergent thinking.

Divergent thinking refers to the process of coming up with multiple different answers to a single problem. It’s the opposite of convergent thinking, which would involve coming up with a singular answer .

The benefit of a divergent thinking approach is that it can help us achieve blue skies thinking – it lets us generate several possible solutions that we can then critique and analyze .

In the realm of problem-solving, divergent thinking acts as the initial spark. You’re working to create an array of potential solutions, even those that seem outwardly unrelated or unconventional, to get your brain turning and unlock out-of-the-box ideas.

This process paves the way for the decision-making stage, where the most promising ideas are selected and refined.

Go Deeper: Divervent Thinking Examples

2. Convergent Thinking

Next comes convergent thinking, the process of narrowing down multiple possibilities to arrive at a single solution.

This involves using your analytical skills to identify the best, most practical, or most economical solution from the pool of ideas that you generated in the divergent thinking stage.

In a way, convergent thinking shapes the “roadmap” to solve a problem after divergent thinking has supplied the “destinations.”

Have a think about which of these problem-solving skills you’re more adept at: divergent or convergent thinking?

Go Deeper: Convergent Thinking Examples

3. Brainstorming

Brainstorming is a group activity designed to generate a multitude of ideas regarding a specific problem. It’s divergent thinking as a group , which helps unlock even more possibilities.

A typical brainstorming session involves uninhibited and spontaneous ideation, encouraging participants to voice any possible solutions, no matter how unconventional they might appear.

It’s important in a brainstorming session to suspend judgment and be as inclusive as possible, allowing all participants to get involved.

By widening the scope of potential solutions, brainstorming allows better problem definition, more creative solutions, and helps to avoid thinking “traps” that might limit your perspective.

Go Deeper: Brainstorming Examples

4. Thinking Outside the Box

The concept of “thinking outside the box” encourages a shift in perspective, urging you to approach problems from an entirely new angle.

Rather than sticking to traditional methods and processes, it involves breaking away from conventional norms to cultivate unique solutions.

In problem-solving, this mindset can bypass established hurdles and bring you to fresh ideas that might otherwise remain undiscovered.

Think of it as going off the beaten track when regular routes present roadblocks to effective resolution.

5. Case Study Analysis

Analyzing case studies involves a detailed examination of real-life situations that bear relevance to the current problem at hand.

For example, if you’re facing a problem, you could go to another environment that has faced a similar problem and examine how they solved it. You’d then bring the insights from that case study back to your own problem.

This approach provides a practical backdrop against which theories and assumptions can be tested, offering valuable insights into how similar problems have been approached and resolved in the past.

See a Broader Range of Analysis Examples Here

6. Action Research

Action research involves a repetitive process of identifying a problem, formulating a plan to address it, implementing the plan, and then analyzing the results. It’s common in educational research contexts.

The objective is to promote continuous learning and improvement through reflection and action. You conduct research into your problem, attempt to apply a solution, then assess how well the solution worked. This becomes an iterative process of continual improvement over time.

For problem-solving, this method offers a way to test solutions in real-time and allows for changes and refinements along the way, based on feedback or observed outcomes. It’s a form of active problem-solving that integrates lessons learned into the next cycle of action.

Go Deeper: Action Research Examples

7. Information Gathering

Fundamental to solving any problem is the process of information gathering.

This involves collecting relevant data , facts, and details about the issue at hand, significantly aiding in the understanding and conceptualization of the problem.

In problem-solving, information gathering underpins every decision you make.

This process ensures your actions are based on concrete information and evidence, allowing for an informed approach to tackle the problem effectively.

8. Seeking Advice

Seeking advice implies turning to knowledgeable and experienced individuals or entities to gain insights on problem-solving.

It could include mentors, industry experts, peers, or even specialized literature.

The value in this process lies in leveraging different perspectives and proven strategies when dealing with a problem. Moreover, it aids you in avoiding pitfalls, saving time, and learning from others’ experiences.

9. Creative Thinking

Creative thinking refers to the ability to perceive a problem in a new way, identify unconventional patterns, or produce original solutions.

It encourages innovation and uniqueness, often leading to the most effective results.

When applied to problem-solving, creative thinking can help you break free from traditional constraints, ideal for potentially complex or unusual problems.

Go Deeper: Creative Thinking Examples

10. Conflict Resolution

Conflict resolution is a strategy developed to resolve disagreements and arguments, often involving communication, negotiation, and compromise.

When employed as a problem-solving technique, it can diffuse tension, clear bottlenecks, and create a collaborative environment.

Effective conflict resolution ensures that differing views or disagreements do not become roadblocks in the process of problem-solving.

Go Deeper: Conflict Resolution Examples

11. Addressing Bottlenecks

Bottlenecks refer to obstacles or hindrances that slow down or even halt a process.

In problem-solving, addressing bottlenecks involves identifying these impediments and finding ways to eliminate them.

This effort not only smooths the path to resolution but also enhances the overall efficiency of the problem-solving process.

For example, if your workflow is not working well, you’d go to the bottleneck – that one point that is most time consuming – and focus on that. Once you ‘break’ this bottleneck, the entire process will run more smoothly.

12. Market Research

Market research involves gathering and analyzing information about target markets, consumers, and competitors.

In sales and marketing, this is one of the most effective problem-solving methods. The research collected from your market (e.g. from consumer surveys) generates data that can help identify market trends, customer preferences, and competitor strategies.

In this sense, it allows a company to make informed decisions, solve existing problems, and even predict and prevent future ones.

13. Root Cause Analysis

Root cause analysis is a method used to identify the origin or the fundamental reason for a problem.

Once the root cause is determined, you can implement corrective actions to prevent the problem from recurring.

As a problem-solving procedure, root cause analysis helps you to tackle the problem at its source, rather than dealing with its surface symptoms.

Go Deeper: Root Cause Analysis Examples

14. Mind Mapping

Mind mapping is a visual tool used to structure information, helping you better analyze, comprehend and generate new ideas.

By laying out your thoughts visually, it can lead you to solutions that might not have been apparent with linear thinking.

In problem-solving, mind mapping helps in organizing ideas and identifying connections between them, providing a holistic view of the situation and potential solutions.

15. Trial and Error

The trial and error method involves attempting various solutions until you find one that resolves the problem.

It’s an empirical technique that relies on practical actions instead of theories or rules.

In the context of problem-solving, trial and error allows you the flexibility to test different strategies in real situations, gaining insights about what works and what doesn’t.

16. SWOT Analysis

SWOT is an acronym standing for Strengths, Weaknesses, Opportunities, and Threats.

It’s an analytic framework used to evaluate these aspects in relation to a particular objective or problem.

In problem-solving, SWOT Analysis helps you to identify favorable and unfavorable internal and external factors. It helps to craft strategies that make best use of your strengths and opportunities, whilst addressing weaknesses and threats.

Go Deeper: SWOT Analysis Examples

17. Scenario Planning

Scenario planning is a strategic planning method used to make flexible long-term plans.

It involves imagining, and then planning for, multiple likely future scenarios.

By forecasting various directions a problem could take, scenario planning helps manage uncertainty and is an effective tool for problem-solving in volatile conditions.

18. Six Thinking Hats

The Six Thinking Hats is a concept devised by Edward de Bono that proposes six different directions or modes of thinking, symbolized by six different hat colors.

Each hat signifies a different perspective, encouraging you to switch ‘thinking modes’ as you switch hats. This method can help remove bias and broaden perspectives when dealing with a problem.

19. Decision Matrix Analysis

Decision Matrix Analysis is a technique that allows you to weigh different factors when faced with several possible solutions.

After listing down the options and determining the factors of importance, each option is scored based on each factor.

Revealing a clear winner that both serves your objectives and reflects your values, Decision Matrix Analysis grounds your problem-solving process in objectivity and comprehensiveness.

20. Pareto Analysis

Also known as the 80/20 rule, Pareto Analysis is a decision-making technique.

It’s based on the principle that 80% of problems are typically caused by 20% of the causes, making it a handy tool for identifying the most significant issues in a situation.

Using this analysis, you’re likely to direct your problem-solving efforts more effectively, tackling the root causes producing most of the problem’s impact.

21. Critical Thinking

Critical thinking refers to the ability to analyze facts to form a judgment objectively.

It involves logical, disciplined thinking that is clear, rational, open-minded, and informed by evidence.

For problem-solving, critical thinking helps evaluate options and decide the most effective solution. It ensures your decisions are grounded in reason and facts, and not biased or irrational assumptions.

Go Deeper: Critical Thinking Examples

22. Hypothesis Testing

Hypothesis testing usually involves formulating a claim, testing it against actual data, and deciding whether to accept or reject the claim based on the results.

In problem-solving, hypotheses often represent potential solutions. Hypothesis testing provides verification, giving a statistical basis for decision-making and problem resolution.

Usually, this will require research methods and a scientific approach to see whether the hypothesis stands up or not.

Go Deeper: Types of Hypothesis Testing

23. Cost-Benefit Analysis

A cost-benefit analysis (CBA) is a systematic process of weighing the pros and cons of different solutions in terms of their potential costs and benefits.

It allows you to measure the positive effects against the negatives and informs your problem-solving strategy.

By using CBA, you can identify which solution offers the greatest benefit for the least cost, significantly improving efficacy and efficiency in your problem-solving process.

Go Deeper: Cost-Benefit Analysis Examples

24. Simulation and Modeling

Simulations and models allow you to create a simplified replica of real-world systems to test outcomes under controlled conditions.

In problem-solving, you can broadly understand potential repercussions of different solutions before implementation.

It offers a cost-effective way to predict the impacts of your decisions, minimizing potential risks associated with various solutions.

25. Delphi Method

The Delphi Method is a structured communication technique used to gather expert opinions.

The method involves a group of experts who respond to questionnaires about a problem. The responses are aggregated and shared with the group, and the process repeats until a consensus is reached.

This method of problem solving can provide a diverse range of insights and solutions, shaped by the wisdom of a collective expert group.

26. Cross-functional Team Collaboration

Cross-functional team collaboration involves individuals from different departments or areas of expertise coming together to solve a common problem or achieve a shared goal.

When you bring diverse skills, knowledge, and perspectives to a problem, it can lead to a more comprehensive and innovative solution.

In problem-solving, this promotes communal thinking and ensures that solutions are inclusive and holistic, with various aspects of the problem being addressed.

27. Benchmarking

Benchmarking involves comparing one’s business processes and performance metrics to the best practices from other companies or industries.

In problem-solving, it allows you to identify gaps in your own processes, determine how others have solved similar problems, and apply those solutions that have proven to be successful.

It also allows you to compare yourself to the best (the benchmark) and assess where you’re not as good.

28. Pros-Cons Lists

A pro-con analysis aids in problem-solving by weighing the advantages (pros) and disadvantages (cons) of various possible solutions.

This simple but powerful tool helps in making a balanced, informed decision.

When confronted with a problem, a pro-con analysis can guide you through the decision-making process, ensuring all possible outcomes and implications are scrutinized before arriving at the optimal solution. Thus, it helps to make the problem-solving process both methodical and comprehensive.

29. 5 Whys Analysis

The 5 Whys Analysis involves repeatedly asking the question ‘why’ (around five times) to peel away the layers of an issue and discover the root cause of a problem.

As a problem-solving technique, it enables you to delve into details that you might otherwise overlook and offers a simple, yet powerful, approach to uncover the origin of a problem.

For example, if your task is to find out why a product isn’t selling your first answer might be: “because customers don’t want it”, then you ask why again – “they don’t want it because it doesn’t solve their problem”, then why again – “because the product is missing a certain feature” … and so on, until you get to the root “why”.

30. Gap Analysis

Gap analysis entails comparing current performance with potential or desired performance.

You’re identifying the ‘gaps’, or the differences, between where you are and where you want to be.

In terms of problem-solving, a Gap Analysis can help identify key areas for improvement and design a roadmap of how to get from the current state to the desired one.

31. Design Thinking

Design thinking is a problem-solving approach that involves empathy, experimentation, and iteration.

The process focuses on understanding user needs, challenging assumptions , and redefining problems from a user-centric perspective.

In problem-solving, design thinking uncovers innovative solutions that may not have been initially apparent and ensures the solution is tailored to the needs of those affected by the issue.

32. Analogical Thinking

Analogical thinking involves the transfer of information from a particular subject (the analogue or source) to another particular subject (the target).

In problem-solving, you’re drawing parallels between similar situations and applying the problem-solving techniques used in one situation to the other.

Thus, it allows you to apply proven strategies to new, but related problems.

33. Lateral Thinking

Lateral thinking requires looking at a situation or problem from a unique, sometimes abstract, often non-sequential viewpoint.

Unlike traditional logical thinking methods, lateral thinking encourages you to employ creative and out-of-the-box techniques.

In solving problems, this type of thinking boosts ingenuity and drives innovation, often leading to novel and effective solutions.

Go Deeper: Lateral Thinking Examples

34. Flowcharting

Flowcharting is the process of visually mapping a process or procedure.

This form of diagram can show every step of a system, process, or workflow, enabling an easy tracking of the progress.

As a problem-solving tool, flowcharts help identify bottlenecks or inefficiencies in a process, guiding improved strategies and providing clarity on task ownership and process outcomes.

35. Multivoting

Multivoting, or N/3 voting, is a method where participants reduce a large list of ideas to a prioritized shortlist by casting multiple votes.

This voting system elevates the most preferred options for further consideration and decision-making.

As a problem-solving technique, multivoting allows a group to narrow options and focus on the most promising solutions, ensuring more effective and democratic decision-making.

36. Force Field Analysis

Force Field Analysis is a decision-making technique that identifies the forces for and against change when contemplating a decision.

The ‘forces’ represent the differing factors that can drive or hinder change.

In problem-solving, Force Field Analysis allows you to understand the entirety of the context, favoring a balanced view over a one-sided perspective. A comprehensive view of all the forces at play can lead to better-informed problem-solving decisions.

TRIZ, which stands for “The Theory of Inventive Problem Solving,” is a problem-solving, analysis, and forecasting methodology.

It focuses on finding contradictions inherent in a scenario. Then, you work toward eliminating the contraditions through finding innovative solutions.

So, when you’re tackling a problem, TRIZ provides a disciplined, systematic approach that aims for ideal solutions and not just acceptable ones. Using TRIZ, you can leverage patterns of problem-solving that have proven effective in different cases, pivoting them to solve the problem at hand.

38. A3 Problem Solving

A3 Problem Solving, derived from Lean Management, is a structured method that uses a single sheet of A3-sized paper to document knowledge from a problem-solving process.

Named after the international paper size standard of A3 (or 11-inch by 17-inch paper), it succinctly records all key details of the problem-solving process from problem description to the root cause and corrective actions.

Used in problem-solving, this provides a straightforward and logical structure for addressing the problem, facilitating communication between team members, ensuring all critical details are included, and providing a record of decisions made.

39. Scenario Analysis

Scenario Analysis is all about predicting different possible future events depending upon your decision.

To do this, you look at each course of action and try to identify the most likely outcomes or scenarios down the track if you take that course of action.

This technique helps forecast the impacts of various strategies, playing each out to their (logical or potential) end. It’s a good strategy for project managers who need to keep a firm eye on the horizon at all times.

When solving problems, Scenario Analysis assists in preparing for uncertainties, making sure your solution remains viable, regardless of changes in circumstances.

How to Answer “Demonstrate Problem-Solving Skills” in an Interview

When asked to demonstrate your problem-solving skills in an interview, the STAR method often proves useful. STAR stands for Situation, Task, Action, and Result.

Situation: Begin by describing a specific circumstance or challenge you encountered. Make sure to provide enough detail to allow the interviewer a clear understanding. You should select an event that adequately showcases your problem-solving abilities.

For instance, “In my previous role as a project manager, we faced a significant issue when our key supplier abruptly went out of business.”

Task: Explain what your responsibilities were in that situation. This serves to provide context, allowing the interviewer to understand your role and the expectations placed upon you.

For instance, “It was my task to ensure the project remained on track despite this setback. Alternative suppliers needed to be found without sacrificing quality or significantly increasing costs.”

Action: Describe the steps you took to manage the problem. Highlight your problem-solving process. Mention any creative approaches or techniques that you used.

For instance, “I conducted thorough research to identify potential new suppliers. After creating a shortlist, I initiated contact, negotiated terms, assessed samples for quality and made a selection. I also worked closely with the team to re-adjust the project timeline.”

Result: Share the outcomes of your actions. How did the situation end? Did your actions lead to success? It’s particularly effective if you can quantify these results.

For instance, “As a result of my active problem solving, we were able to secure a new supplier whose costs were actually 10% cheaper and whose quality was comparable. We adjusted the project plan and managed to complete the project just two weeks later than originally planned, despite the major vendor setback.”

Remember, when you’re explaining your problem-solving skills to an interviewer, what they’re really interested in is your approach to handling difficulties, your creativity and persistence in seeking a resolution, and your ability to carry your solution through to fruition. Tailoring your story to highlight these aspects will help exemplify your problem-solving prowess.

Go Deeper: STAR Interview Method Examples

Benefits of Problem-Solving

Problem-solving is beneficial for the following reasons (among others):

• It can help you to overcome challenges, roadblocks, and bottlenecks in your life.
• It can save a company money.
• It can help you to achieve clarity in your thinking.
• It can make procedures more efficient and save time.
• It can strengthen your decision-making capacities.
• It can lead to better risk management.

Whether for a job interview or school, problem-solving helps you to become a better thinking, solve your problems more effectively, and achieve your goals. Build up your problem-solving frameworks (I presented over 40 in this piece for you!) and work on applying them in real-life situations.

• Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd-2/ 10 Reasons you’re Perpetually Single
• Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd-2/ 20 Montessori Toddler Bedrooms (Design Inspiration)
• Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd-2/ 21 Montessori Homeschool Setups
• Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd-2/ 101 Hidden Talents Examples

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10 Best Examples Of Problem-Solving Skills For Interviews

March 13, 2023 by Hannah Morgan

Being prepared to speak about your problem-solving skills is essential if you want to be a competitive applicant for any job. But many job-seekers aren’t sure where to start!

This guide will help you come up with great examples of your problem-solving skills, so you can impress the interviewer.

Table of contents

The importance of demonstrating problem-solving skills, tips for sharing examples of problem-solving in the workplace, problem-solving examples, how to find examples if this is your first job.

Problem-solving skills are a critical piece of the puzzle when it comes to your success in any position. Things often veer off course and rarely go according to the plans you make on the job. Because of this, employers want to hire people who can pivot when necessary and resolve problems quickly and efficiently.

Showcasing your problem-solving skills to interviewers is a great way to prove you’re up for any challenge. It’s about showing that you know how to assess a situation, identify issues that arise, get to the root of those problems, and take the necessary steps with available resources to finesse your way out of any pickle. Highlighting your ability to navigate tough situations reassures hiring managers that you’re well-equipped to serve the company’s bottom line no matter what.

It’s an essential skill that will serve you well in any industry. From entry-level jobs up to C-suite executive roles, knowing how to solve problems will take you far.

Interviewers may ask you directly to provide examples of your problem-solving skills in action. Alternatively, they may use a series of questions to gauge your ability to overcome hurdles. Either way, you should use every opportunity to provide examples and prove that you’re capable of filling the role and using your skills to succeed.

There are many ways to discuss your problem-solving skills in the workplace. However, some examples are more effective than others. Follow these tips to choose moments that are impactful enough to leave a lasting impression.

1. Pick Examples That are Relevant to the Position You Want

The best approach when sharing examples is to choose situations that are relevant to the job you want to get. Think about the role and its responsibilities. Study the job description and research as much as you can about what this role entails.

Your goal is to identify common problems you’ll face if offered the position. Some examples are easily translatable across industries. For example, everyone’s had to deal with difficult clients or navigate tight deadlines.

If you want to deliver a memorable answer, choose unique examples that easily tie into the position. Maybe you faced similar challenges in roles you’ve already held in this industry. Or, you might want to provide examples that speak to common hurdles the hiring managers are all-too-familiar tackling.

Keep it related to the position you are interviewing for to make things easier for hiring decision-makers to envision you working in this position. It’s your chance to show precisely how you’d react to the challenges you face in this position.

2. Explain the Process

When giving your example, do more than keep it high level. You want to set the stage, provide some context, and fully explain your process and the skills you used.

That’s what hiring managers are interested in learning more about when speaking to you. Anyone can say they’ve experienced problems and fixed them. That doesn’t provide any meat to your response and barely scratches the surface of what interviewers want to know. (This is a great time to use the STAR interview method ). 

Employers are interested in learning about your approach to problem-solving. What steps do you take to find a solution? Do you throw everything at the wall until something sticks? Or are you more methodical?

Hopefully, you’re the latter. Go into detail about what you do to navigate tough situations and find the solutions that work. Let them into your thought process and show them how you operate when push comes to shove.

3. Be Prepared for Follow-Up Questions

If there’s any time that interviewers will ask for follow-ups, it’ll be when talking about your problem-solving skills. This is their chance to poke for more information and gain deeper insight into your methods. You can expect follow-ups.

Don’t find yourself looking like a deer caught in the headlights.

Think about your examples and refresh your memory as much as possible. Because you’re preparing before your interview, consider taking notes about those examples.

Recall specific details. Use the acronym PEPI (Productivity, Efficiency, Profitability, Impact) to quantify your answer. Use values such as dollars or percentage saved, number of people impacted, or time saved.

It’s impossible to know what interviewers will ask, so you need to be well-versed in the events you are talking about. It would be best to remember it as clear as day so that you’re fully prepared to answer any follow-up questions.

4. Keep It Positive

Our final tip is to keep things positive.

Everyone has come up short when trying to resolve a problem. Those moments are teachable and help you grow as a person. But should you talk about them during your interview?

Ideally, you should stick to problem-solving examples with positive outcomes. And never blame or bad-mouth others. Leave out the fact that your boss was a micromanager or that the client had unrealistic expectations. Instead, focus on how the challenging situation helped in your professional development.

Go over what you learned and how you did things differently to make future problems smoother. Employers love to see growth and initiative. Ending on a positive note can make your response memorable while indicating that you’re not done learning.

You should also touch on what positive outcomes came from your efforts. That could be something as simple as avoiding disaster for your company or as impactful as increasing revenue. Highlighting your contributions can make interviewers want you even more.

Need some inspiration? The problem-solving scenarios you discuss should be unique to your own experiences, but we have also provided some solid examples you can use as a jumping-off point.

Budgetary Challenges

Here’s a common problem you’ll have to overcome at many jobs. Whether you work in sales or marketing, budget restrictions can severely impact how you work.

Companies operate on limited budgets, and you must often find creative solutions to maximize your resource spending to create a killer final product. This example works because it demonstrates a desired skill: Resourcefulness.

You can provide a real-world example of problem-solving where you had to get resourceful with your work without sacrificing productivity or quality. Detail how you developed a plan of attack, where you found ways to save, and the results of your work.

Using budgetary restrictions as an example of problem-solving shows that you can work with what you have. It reassures hiring managers that you can make the most out of any budget and aren’t afraid to get resourceful when necessary.

Taking Initiative

Another great example you can use is to talk about a time when you took the initiative to meet with a supervisor about a problem you anticipated.

This is a situation that can determine how successful any given employee is. Your goal is to maximize profits and maintain efficient operations. If you see something that’s not right, employers want you to take action.

That’s why this problem-solving example works so well. Not only does it give you a chance to talk about how you discovered the problem and what steps you took to resolve it, but it shows that you have the initiative to do something, even if it’s outside your wheelhouse.

Detail the problem and explain how you discovered it. Then, go into how you broached the issue with your immediate supervisor and how your initiative saved your company from a major disaster. Think critically about the cost savings this saved the company. 

Correcting Mistakes

Everyone makes mistakes. But not everyone is willing to admit they did or take steps to resolve the subsequent problems they cause.

This example is a fantastic way to show hiring managers that you do not ignore the problems you create. It takes a lot of guts to own up to your mistakes, let alone talk about them openly during a job interview. Usually, the goal would be to avoid discussing anything that could paint you in a bad light.

But this is an exception.

Reflect on the mistake and detail how you discovered it. Then, share what actions you took. How did you get to the root of the problem, and what did you do to resolve it? You don’t need to go deep into the details of the problem. Instead, focus on the steps you took to correct the misstep.

Don’t be afraid to discuss the self-inflicted nature of the issue. However, make sure to emphasize the positive outcome and touch on the lessons you learned to avoid similar problems in the future.

Navigating Timeline Issues

Scheduling conflicts are another common occurrence in the workplace. Deadlines can pile up, forcing you to reevaluate your time-management skills or be at risk of delivering subpar work.

A good way to talk about your problem-solving skills is to reference when you had to actively change how you prioritize your work . Consider sharing a situation where the timelines were stressful, and the resources were too tight to pass your work to someone else.

Explain how you discovered that your workload was too much to handle. Then, detail what you did to reassess and reprioritize. Highlight the changes you made and why they were impactful. 

End on a positive note to show the good results of your problem-solving skills. Include the value of getting the project back on track. You can also bring up the lessons you learned and how this situation helped you evolve as an employee and avoid similar problems in the future.

Project Rejuvenation

Sometimes, projects experience a rough start. This is especially true if you’re working on a multi-department effort that requires coordination between multiple teams.

That means a great example of problem-solving skills is talking about a time when you helped turn a project around for the better. Reflect on a situation that required your direct intervention to turn around.

This example is superb because it shows you know how to solve issues under intense pressure. It also proves that you’re capable of interdepartmental collaboration and can overcome hurdles that cause others to falter.

Describe how you reinvigorated the project by meeting with every department and explaining how the effort was at risk of falling behind. Explain your communication process and what changes you implemented to get everything back on track. Perhaps you created a new deliverables timeline and scheduled follow-up meetings to check progress.

End on the positive results and how the finished project benefited from your intervention. Use specific numbers or percentages to emphasize time saved. 

Taking Action to Get Clarity

Here’s a suitable example for those who don’t have much real-world experience. Though, you can adjust the example if you have a similar story about on-the-job challenges.

In this example, you can talk about a time when you had to speak up to get clarity, despite seemingly being the only one confused about what was expected of you.

It’s a common scenario that occurs in meetings. You may sit through part of a presentation being utterly confused about the subject matter. You’re probably not the only one, but no one else feels like speaking up to ask questions.

Describe how you took the initiative to make sure everything was crystal clear. Talk about how you spoke up in the room or scheduled a meeting with your manager to ensure that you’re all on the same page. Also, think about including what didn’t happen. It could have extended a timeline by days or cost the company tens of thousands of dollars. 

It sounds like a simple enough solution, but it’s one that many fail to reach.

New Insights

We live in a data-heavy world, and organizations often use data to guide their decision-making. But it’s not a perfect science.

Companies can make sweeping changes based on outdated or biased information. One example you can use to display your problem-solving skills is about a time when you found additional insights that changed how your company moved forward with a big decision.

Whether you were in charge of data acquisition or not, you might have taken the initiative because you felt the information provided was inaccurate.

Describe how you came to that conclusion and why you felt the company was headed in the wrong direction. What were the red flags, and how did you get to the core of the problem?

Detail what you did to obtain the proper research and present it to key decision-makers. End on a positive outcome, and be sure to include the cost savings this had for your company. This helps you prove you’re an asset to the company you’re currently interviewing for.

Increasing Profit

Here’s an example hiring managers would love to hear more about during your interview.

If you have a moment from your past that allowed you to directly boost company profits, don’t hesitate to discuss it! Employers want to hear about major contributions like this because it shows how you can be an asset to the bottom line.

Think about when you realized you could find ways to make new or existing products more profitable. Your plan might have involved adjustments to current sales strategies, the development of new marketing initiatives, innovative sales ideas, etc.

Whatever the case, describe how you found room for growth. Explain your thought process and go into detail about how you pitched your ideas to sales leaders. Quantify the profit you contributed by bringing the idea forward. l 

Once again, this example is about problem-solving and taking action. Furthermore, it highlights your creative thinking and illustrates a relevant skill that can make a difference in a sales-focused job.

Improving Operations

Far too many people are content with doing things the way they’ve always been done. It’s fear of “rocking the boat” or hesitation to make pitches that fall outside standard job responsibilities.

An example of problem-solving that involves you making suggestions on how to streamline and improve operations can leave a lasting impact on hiring managers. These examples work because they show how you solved a relevant problem in any industry. Every organization can benefit from better efficiency.

Talk about the problems you noticed and how they affected the bottom line. Detail how you came to that conclusion and what rabbit holes you followed to get there. Describe the root of the problem and what ideas you bounced around to solve it.

Whether it was a simple change that resulted in substantial operational cost savings or an exploration into brand-new tools that took productivity through the roof, use numbers to prove your point. This example can significantly improve your chances of continuing in the hiring process.

Boosting Communication

Our final example of problem-solving is to talk about a situation when a former company was in dire need of better communication. Maybe important information got lost by the wayside due to a lack of a centralized communication hub. Or perhaps the managerial hierarchy left too much room for miscommunication.

Whatever the case, showing that you know how to solve communication barriers can work in your favor. Good communication is crucial to the success of countless industries. Detailing how you solved these problems can make you look like a skilled innovator ready to tackle the organization’s current issues.

Explain how you discovered the communication errors and what it took to understand your company’s core problem. Describe the changes you recommended and how they ultimately improved efficiency for the organization.

If this is your first job, you may feel that you don’t have enough work experience to provide meaningful examples of your problem-solving skills.

But that’s not the case. There are plenty of non-work related avenues to go.

Think about your education. You may have experience working in a collaborative environment rife with issues. Or, you could have experienced workload management problems that forced you to reevaluate and find solutions that helped you stay on top of your responsibilities.

You can also reflect on volunteering opportunities, internships, and even part-time jobs you held during your education. Get creative and think outside the job to develop examples illustrating your problem-solving skills.

Being ready to give examples of your problem-solving skills in action will go a long way when it comes to getting a job offer.

If you follow our recommendations and use our examples for inspiration, you’ll be well on your way!

Hannah Morgan speaks and writes about job search and career strategies. She founded CareerSherpa.net to educate professionals on how to maneuver through today’s job search process. Hannah was nominated as a LinkedIn Top Voice in Job Search and Careers and is a regular contributor to US News & World Report. She has been quoted by media outlets, including  Forbes, USA Today, Money Magazine, Huffington Post, as well as many other publications. She is also author of The Infographic Resume and co-author of Social Networking for Business Success .

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Júlia Mlčúchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

Wondering how good is your resume?

Find out with our AI Resume Checker! Just upload your resume and see what can be improved.

As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia is an experienced career writer at Kickresume, who brings you expert tips on how to score big in the job market. From helping people improve their English to gain admission to their dream university, to guiding them on how to advance professionally, it would seem that her own career is also on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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What Are Problem-Solving Skills? (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Problem-solving skills are important not just for work. In the words of Karl Popper , “All life is problem-solving.”

What on earth does that mean? Simply that being alive means facing challenges. With problem-solving skills, you can navigate issues with greater ease, making hard times, well, less hard.

But what are problem-solving skills? How do you know if you have them or not? Why do they matter to your job search? And what should you do if you don’t feel yours are up to snuff? Luckily, we’re about to get into all of that.

If you’re curious about the world of problem-solving skills, here’s what you need to know.

What Are Problem-Solving Skills?

Before we dig into any examples, let’s focus first on an important question: what are problem-solving skills.

To answer that question, let’s start with the barebones basics. According to Merriam-Webster , problem-solving is “the process or act of finding a solution to a problem.” Why does that matter? Well, because it gives you insight into what problem-solving skills are.

Any skill that helps you find solutions to problems can qualify. And that means problem-solving skills aren’t just one capability, but a toolbox filled with soft skills and hard skills that come together during your time of need.

The ability to solve problems is relevant to any part of your life. Whether your writing a grocery list or dealing with a car that won’t start, you’re actually problem-solving.

The same is true at work, too. Most tasks actually involve a degree of problem-solving. Really? Really.

Think about it this way; when you’re given an assignment, you’re being asked, “Can you do this thing?” Doing that thing is the problem.

Then, you have to find a path that lets you accomplish what you need to do. That is problem-solving.

Yes, sometimes what you need to handle isn’t “challenging” in the difficulty sense. But that doesn’t mean it doesn’t count.

Besides, some of what you need to do will legitimately be hard. Maybe you’re given a new responsibility, or something goes wrong during a project. When that happens, you’ll have to navigate unfamiliar territory, gather new information, and think outside of the box. That’s problem-solving, too.

That’s why hiring managers favor candidates with problem-solving skills. They make you more effective in your role, increasing the odds that you can find solutions whenever the need arises.

How Are Problem-Solving Skills Relevant to a Job Search?

Alright, you probably have a good idea of what problem-solving skills are. Now, it’s time to talk about why they matter to your job search.

We’ve already touched on one major point: hiring managers prefer candidates with strong problem-solving skills. That alone makes these capabilities a relevant part of the equation. If you don’t show the hiring manager you’ve got what it takes to excel, you may struggle to land a position.

But that isn’t the only reason these skills matter. Problem-solving skills can help you during the entire job search process. After all, what’s a job search but a problem – or a series of problems – that needs an answer.

You need a new job; that’s the core problem you’re solving. But every step is its own unique challenge. Finding an opening that matches your skills, creating a resume that resonates with the hiring manager, nailing the interview, and negotiating a salary … those are all smaller problems that are part of the bigger one.

So, problem-solving skills really are at the core of the job search experience. By having strong capabilities in this area, you may find a new position faster than you’d expect.

Okay, you may be thinking, “If hiring managers prefer candidates with problem-solving skills, which ones are they after? Are certain problem-solving capabilities more important today? Is there something I should be going out of my way to showcase?”

While any related skills are worth highlighting, some may get you further than others. Analysis, research, creativity, collaboration , organization, and decision-making are all biggies. With those skills, you can work through the entire problem-solving process, making them worthwhile additions to your resume.

But that doesn’t mean you have to focus there solely. Don’t shy away from showcasing everything you bring to the table. That way, if a particular hiring manager is looking for a certain capability, you’re more likely to tap on what they’re after.

How to Highlight Problem-Solving Skills for Job Search

At this point, it’s ridiculously clear that problem-solving skills are valuable in the eyes of hiring managers. So, how do you show them that you’ve got all of the capabilities they are after? By using the right approach.

When you’re writing your resume or cover letter , your best bet is to highlight achievements that let you put your problem-solving skills to work. That way, you can “show” the hiring manager you have what it takes.

Showing is always better than telling. Anyone can write down, “I have awesome problem-solving skills.” The thing is, that doesn’t really prove that you do. With a great example, you offer up some context, and that makes a difference.

How do you decide on which skills to highlight on your resume or cover letter? By having a great strategy. With the Tailoring Method , it’s all about relevancy. The technique helps you identify skills that matter to that particular hiring manager, allowing you to speak directly to their needs.

Plus, you can use the Tailoring Method when you answer job interview questions . With that approach, you’re making sure those responses are on-point, too.

But when do you talk about your problem-solving capabilities during an interview? Well, there’s a good chance you’ll get asked problem-solving interview questions during your meeting. Take a look at those to see the kinds of questions that are perfect for mentioning these skills.

However, you don’t have to stop there. If you’re asked about your greatest achievement or your strengths, those could be opportunities, too. Nearly any open-ended question could be the right time to discuss those skills, so keep that in mind as you practice for your interview.

How to Develop Problem-Solving Skills If You Don’t Have Them

Developing problem-solving skills may seem a bit tricky on the surface, especially if you think you don’t have them. The thing is, it doesn’t actually have to be hard. You simply need to use the right strategy.

First, understand that you probably do have problem-solving skills; you simply may not have realized it. After all, life is full of challenges that you have to tackle, so there’s a good chance you’ve developed some abilities along the way.

Now, let’s reframe the question and focus on how to improve your problem-solving skills. Here’s how to go about it.

Understand the Problem-Solving Process

In many cases, problem-solving is all about the process. You:

• Identify the problem
• Analyze the key elements
• Look for potential solutions
• Examine the options for viability and risk
• Decide on an approach
• Review the outcome for lessons

By understanding the core process, you can apply it more effectively. That way, when you encounter an issue, you’ll know how to approach it, increasing the odds you’ll handle the situation effectively.

Try Puzzles and Games

Any activity that lets you take the steps listed above could help you hone your problem-solving skills. For example, brainteasers, puzzles, and logic-based games can be great places to start.

Whether it’s something as straightforward – but nonetheless challenging – as Sudoku or a Rubik’s Cube, or something as complex as Settlers of Catan, it puts your problem-solving skills to work. Plus, if you enjoy the activity, it makes skill-building fun, making it a win-win.

Look for Daily Opportunities

If you’re looking for a practical approach, you’re in luck. You can also look at the various challenges you face during the day and think about how to overcome them.

For example, if you always experience a mid-day energy slump that hurts your productivity, take a deep dive into that problem. Define what’s happening, think about why it occurs, consider various solutions, pick one to try, and analyze the results.

By using the problem-solving approach more often in your life, you’ll develop those skills further and make using these capabilities a habit. Plus, you may find ways to improve your day-to-day living, which is a nice bonus.

Volunteer for “Stretch” Projects

If you’re currently employed, volunteering for projects that push you slightly outside of your comfort zone can help you develop problem-solving skills, too. You’ll encounter the unknown and have to think outside of the box, both of which can boost critical problem-solving-related skills.

Plus, you may gain other capabilities along the way, like experience with new technologies or tools. That makes the project an even bigger career booster, which is pretty awesome.

List of Problem-Solving Skills

Alright, we’ve taken a pretty deep dive into what problem-solving skills are. Now, it’s time for some problem-solving skills examples.

As we mentioned above, there are a ton of capabilities and traits that can support better problem-solving. By understanding what they are, you can showcase the right abilities during your job search.

So, without further ado, here is a quick list of problem-solving skill examples:

• Collaboration
• Organization
• Decision-Making
• Troubleshooting
• Self-Reliance
• Self-Motivation
• Communication
• Attention to Detail
• Brainstorming
• Forecasting
• Active Listening
• Accountability
• Open-Mindedness
• Critical Thinking
• Flexibility

Do you have to showcase all of those skills during your job search individually? No, not necessarily. Instead, you want to highlight a range of capabilities based on what the hiring manager is after. If you’re using the Tailoring Method, you’ll know which ones need to make their way into your resume, cover letter, and interview answers.

Now, are there other skills that support problem-solving? Yes, there certainly can be.

Essentially any skill that helps you go from the problem to the solution can, in its own right, be a problem-solving skill.

All of the skills above can be part of the equation. But, if you have another capability that helps you flourish when you encounter an obstacle, it can count, too.

Reflect on your past experience and consider how you’ve navigated challenges in the past. If a particular skill helped you do that, then it’s worth highlighting during a job search.

If you would like to find out more about skills to put on a resume , we’ve taken a close look at the topic before. Along with problem-solving skills, we dig into a variety of other areas, helping you choose what to highlight so that you can increase your odds of landing your perfect job.

Putting It All Together

Ultimately, problem-solving skills are essential for professionals in any kind of field. By honing your capabilities and showcasing them during your job search, you can become a stronger candidate and employee. In the end, that’s all good stuff, making it easier for you to keep your career on track today, tomorrow, and well into the future.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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15 Examples of Problem-Solving Skills to Improve in the Workplace

In today’s fast-paced world, problem-solving skills are not just a desirable asset—they are essential. Whether navigating daily workplace challenges or tackling unexpected issues, employees increasingly need to think on their feet and find effective ways to eliminate obstacles.

But what exactly makes someone a problem solver? The answer is complex, as it involves a blend of critical thinking, creativity, and practical application skills. Today, the demand for these skills is high across various industries as companies seek individuals who can step up and solve problems with confidence and insight.

Being effective at solving problems is more than just coming up with an answer—it’s about identifying the root causes of an issue, generating workarounds, and then executing them in a way that promotes positive outcomes for the team and the organization as a whole.

In essence, the problem-solving process combines a well-rounded approach, balancing analytical skills and interpersonal abilities to ensure that every potential solution aligns with company goals.

In the following sections, we’ll delve into what problem-solving skills examples encompass and explore their significance both at work and beyond. We’ll also look at ways you can hone these skills to contribute meaningfully to your job description, all while boosting your value to the organization.

What Are Problem-Solving Skills?

Problem-solving skills refer to a range of abilities that enable individuals to tackle issues systematically, employing a mix of logic, research, and, sometimes, a little creativity. From analyzing data to understanding different perspectives and generating creative solutions, these skills play a vital role in the workplace.

When mastered, they empower employees to face issues with resilience and adapt to new challenges effectively.

Importance in Personal and Professional Settings

Both at work and in life, problem-solving abilities are essential. Their impact goes beyond simply finding the answer to an issue—they build a foundation for stronger interpersonal relationships, boost productivity, and enhance adaptability across varied tasks. Here are some of the standout benefits of honing problem-solving skills:

• Enhanced teamwork and collaboration : Problem-solving encourages collaborative work, promoting better teamwork as individuals come together to address challenges.
• Improved decision-making : Critical thinking and analytical skills help people make better choices, enabling them to determine the best solutions for even the most complex issues.
• Increased adaptability : Facing and resolving diverse challenges fosters adaptability, preparing employees to handle unexpected issues with poise.
• Boosted productivity and efficiency : By identifying root causes and implementing efficient solutions, employees can improve workflow and reduce delays and redundancies.
• Strengthened workplace harmony : When conflicts arise, a strong problem-solving framework ensures smoother resolution, fostering a harmonious environment.

From making informed decisions to overcoming barriers, problem-solving skills are an asset that helps employees thrive in their job description and advance in their careers.

Examples of Problem-Solving Skills

The skill set required for effective problem-solving varies widely, encompassing everything from analytical thinking to communication and emotional intelligence. Each problem-solving skill contributes to an individual’s ability to tackle issues methodically and efficiently, a quality highly valued in today’s workplace.

Let’s explore some problem-solving skills examples in depth and discover how each one enhances our ability to solve problems effectively.

1. Critical Thinking

Critical thinking is the backbone of effective problem-solving. This skill allows individuals to assess situations objectively to avoid biases that might cloud their judgment. A critical thinker breaks down complex problems, evaluates the components, and uses logic to arrive at a sound conclusion.

In a workplace setting, critical thinking often means stepping back to ask questions like:

• What are the root causes of the issue?
• What are the potential long-term impacts of each solution?
• How does this problem connect to our broader goals?

Critical thinking also involves analyzing data, which is an ability that becomes invaluable in data-driven roles, such as finance or marketing, where trends must be identified to make informed decisions. Good problem-solving skills leverage critical thinking to ensure that the problem-solving process is thorough and that solutions are practical.

2. Creativity

When standard methods fail, creativity is one of the problem-solving skills examples that opens the door to workarounds. Creative problem solvers think outside the box, seeing possibilities others might overlook. This doesn’t mean creating abstract ideas with no basis in reality. Rather, it’s about finding innovative ways to approach complex issues.

For instance, creative thinking might involve:

• Brainstorming multiple ways of resolving customer complaints and improving customer satisfaction.
• Encouraging teams to approach unexpected challenges from different angles, helping them see a problem from a fresh perspective.
• Experimenting with creative solutions when data analysis reveals trends that standard tactics cannot address.

In fields like product development, marketing, or design, creative thinking can be the difference between an ordinary outcome and a groundbreaking one. This skill makes for a versatile problem solver, enabling employees to adapt and innovate.

3. Information Processing

Efficient information processing allows problem solvers to absorb large volumes of data, extract relevant information, and apply it effectively. Whether processing client complaints or evaluating technical specifications, this skill is central to identifying a root cause and then devising actionable steps.

Key aspects of information processing include:

• Data analysis : Identifying and synthesizing data trends to find patterns that reveal underlying issues.
• Prioritization : Sorting through information to focus on what is most critical to solve the problem.
• Documentation : Keeping organized records to ensure no detail is overlooked is an essential part of the problem-solving process.

People with strong information-processing skills often excel in research-oriented or data-heavy roles where accuracy and efficiency are paramount.

4. Systematic Approach

A systematic approach to problem-solving ensures that each phase of the problem-solving process is handled methodically. This skill involves breaking down a large problem into manageable steps, working through each one sequentially, and testing potential solutions for feasibility.

Here’s how a systematic approach aids in problem-solving:

• Organizing tasks : A systematic thinker creates a clear roadmap, from identifying the issue to selecting the best solutions.
• Testing hypotheses : By testing each solution against set criteria, they can identify the most effective solutions.
• Evaluating outcomes : A systematic approach doesn’t stop with implementing a solution—it involves follow-up to ensure the problem is truly resolved.

When time is tight or resources are limited, a systematic approach allows problem solvers to make the best use of their resources, minimize waste, and achieve client satisfaction.

5. Research

Strong research skills enhance problem-solving skills by equipping individuals with the necessary background knowledge to understand an issue fully. Effective research skills include not just finding data but also knowing how to validate its accuracy and relevance. Research plays a vital role in solving complex issues, particularly when unique or specialized knowledge is required.

Key research practices that contribute to problem-solving include:

• Exploring industry standards : When faced with a technical issue or a highly specific challenge, looking into industry best practices can provide valuable insights.
• Evaluating sources : Quality research involves distinguishing between reliable and unreliable information, which is an important step for accuracy.
• Comparing similar cases : By reviewing problem-solving examples from similar scenarios, problem solvers can find solutions that have proven effective elsewhere.

6. Communication

Clear and effective communication is essential at every stage of the problem-solving process, guiding teams from identifying the issue to implementing the solution. It ensures that everyone involved has a mutual understanding of the objectives to reduce the risk of confusion and misalignment. A strong communicator facilitates an environment where ideas flow freely, fostering an atmosphere of cooperation that is critical in both team-based and client-facing settings.

Here are some core ways in which communication strengthens problem-solving skills:

• Clarifying expectations : Early in the problem-solving process, clear communication is key to setting expectations. By explaining the problem, desired outcomes, and potential solutions, communicators help align the entire team. This clarity minimizes misunderstandings, enabling each member to contribute toward a unified goal.
• Gaining buy-in : Getting support from stakeholders is crucial. Effective communication allows for presenting solutions persuasively, addressing concerns, and showing how the proposed actions align with broader project goals. By building confidence and consensus, strong communicators foster a collaborative approach, ensuring that the solution moves forward with full support.
• Ensuring feedback : Gathering feedback is an essential component of strong communication in problem-solving. When feedback is encouraged, it opens the door to valuable insights that might not have surfaced otherwise. It allows team members to contribute their perspectives, potentially highlighting the root cause or offering solutions that improve the plan.
• Active listening : Good communicators know that listening is as important as speaking. Active listening involves paying attention to others’ viewpoints, asking clarifying questions, and acknowledging input. This skill is especially beneficial when resolving conflicts or addressing customer complaints, as it shows empathy and understanding, creating a positive atmosphere.
• Articulating thoughts concisely : Being able to convey ideas clearly and briefly is essential in preventing miscommunication. A communicator who can articulate complex concepts helps the team avoid misunderstandings and stay focused on what truly matters.
• Encouraging open dialogue : Effective communication also means encouraging a safe environment for team members to express their thoughts freely. Open dialogue enables everyone to be on the same page, which helps identify potential roadblocks and clarify roles and responsibilities.

7. Teamwork

Teamwork strengthens problem-solving skills by bringing together diverse perspectives, fostering collaboration, and enabling a group to overcome obstacles that individuals might find daunting. In a well-functioning team, each member’s problem-solving abilities contribute to creating and implementing effective solutions.

Here are the core benefits of teamwork in problem-solving:

• Diverse perspectives : Different backgrounds and experiences can bring fresh ideas and solutions to the table.
• Shared responsibility : When tackling a complex issue, sharing tasks among team members allows each person to contribute where they excel.
• Collective feedback : Teams benefit from group discussions that provide immediate feedback on ideas, allowing for quick refinement.

Teamwork can be particularly effective when solving problems that require extensive resources or varied expertise, such as large-scale projects or customer service issues.

8. Emotional Intelligence

Emotional intelligence (EI) is the ability to recognize, understand, and manage emotions—both one’s own and those of others. High emotional intelligence is valuable in problem-solving as it helps individuals remain composed under stress, enabling clearer thinking and better decisions.

EI aids problem solvers by:

• Managing stress : High-stakes problem-solving situations can be stressful; emotional intelligence helps individuals keep a level head.
• Empathy : Understanding the emotions and perspectives of others can lead to more considerate solutions, particularly in roles involving customer complaints or team conflicts.
• Self-awareness : Being conscious of one’s biases or emotional responses allows for more objective problem-solving.

Individuals with high EI often excel in team-based environments and roles that require negotiation or conflict resolution, as they can effectively communicate while remaining attuned to others’ needs.

9. Decision Making

Decision-making is central to problem-solving because every solution requires a choice—selecting the course of action that is most likely to achieve the desired outcome. Strong decision-making skills involve weighing the solutions against factors like resources, timing, and possible risks.

Key aspects of decision-making in problem-solving include:

• Evaluating pros and cons : A good decision-maker considers both the short-term and long-term impacts of each solution.
• Acting with confidence : Hesitation can lead to missed opportunities. Effective decision-makers trust their ability to make the best call based on available information.
• Adapting : In fast-changing scenarios, sometimes a decision needs to be revisited. Decision-making involves not just making a choice but also knowing when to adjust it.

Decision-making skills are particularly valued in management roles, where quick, confident decisions can keep projects on track and inspire team confidence.

10. Dependability

Dependability is an essential yet often overlooked aspect of problem-solving skills. Being dependable means consistently following through on commitments, meeting deadlines, and taking responsibility for tasks.

Dependable employees build trust within their teams, can be counted on to tackle challenges efficiently, and know how to approach task conflict constructively when issues arise.

In a problem-solving context, dependability strengthens team dynamics by:

• Ensuring timely responses : Dependable team members communicate openly about their progress, ensuring that any obstacles are addressed quickly.
• Building team trust : When teammates know they can rely on one another, collaboration flourishes, allowing for a smoother problem-solving process.
• Minimizing risk : Dependability reduces the likelihood of missed deadlines, especially when working under tight deadlines or time-sensitive projects.

Being dependable makes an individual a good team player and reinforces an organization’s overall stability and productivity.

11. Brainstorming

Brainstorming is a powerful tool in the problem-solving process, fostering creative thinking and collaboration to generate potential solutions. When done effectively, brainstorming sessions allow teams to think outside the box and consider alternative solutions they might not have initially identified.

A structured brainstorming approach can involve:

• Encouraging open-mindedness : By creating a non-judgmental space, team members feel free to express new and creative ideas.
• Exploring multiple perspectives : Different viewpoints often reveal unique insights and alternative solutions.
• Prioritizing solutions : After gathering a range of ideas, effective brainstorming involves selecting the best approaches and testing their feasibility.

Whether addressing a customer complaint or resolving complex issues in a project, brainstorming promotes collaborative problem-solving and enhances teamwork.

12. Resilience

Resilience is the ability to bounce back from setbacks, which is crucial when facing challenges in the workplace. Problem-solving can involve unforeseen hurdles, and a resilient mindset allows individuals to remain calm and focused on solving problems rather than feeling discouraged.

Resilience in problem-solving is beneficial because it:

• Encourages perseverance : Resilient team members approach challenges as opportunities for growth, keeping momentum even when challenges arise.
• Promotes positive attitudes : Resilient problem solvers who handle setbacks with optimism help maintain team morale and improve teamwork.
• Enhances adaptability : Resilience often goes hand in hand with adaptability, as resilient individuals are more likely to adjust their strategies and overcome obstacles effectively.

Building resilience helps employees navigate the demands of high-pressure environments, contributing to both personal growth and organizational success.

13. Adaptability

Adaptability is another vital skill in problem-solving, allowing individuals to shift approaches in response to changing circumstances. In today’s dynamic workplace, where new challenges and complex issues frequently emerge, being adaptable ensures that problem solvers remain effective, even under uncertain conditions.

Adaptable team members can:

• Adjust strategies : When a solution isn’t working, adaptable individuals are quick to explore other potential solutions.
• Embrace new ideas : Adaptable problem solvers are open to feedback and willing to change course based on client feedback or new information.
• Handle ambiguity : They can work effectively even when project details are unclear, making adaptability valuable in fast-paced environments with evolving demands.

In a world where tight deadlines and unexpected shifts are common, adaptability enhances resilience and helps individuals manage their tasks more flexibly.

14. Time Management

Time management is fundamental to efficient problem-solving. Knowing how to prioritize tasks, set realistic timelines, and manage resources effectively enables problem solvers to maintain productivity and avoid last-minute stress.

Good time management improves problem-solving in several ways:

• Setting clear priorities : Effective time managers focus on high-priority tasks, preventing distractions from derailing the problem-solving process.
• Managing tight schedules : When tight deadlines are involved, well-managed time allows team members to maintain control and avoid rushing.
• Allocating resources : Time management helps with scheduling necessary resources, ensuring that the right people, tools, and data are available for every task.

By mastering time management, individuals enhance their overall problem-solving skills and contribute to smoother project completion, even under pressure.

15. Simplification

Simplification involves breaking down complex problems into smaller, manageable parts. A skilled problem solver knows that addressing each component individually often makes it easier to find effective solutions.

Simplification aids problem-solving in several key ways:

• Clarifying objectives : Breaking down problems simplifies understanding the core objectives and keeps teams on the same page.
• Reducing stress : Complex problems can be overwhelming, but simplification reduces cognitive load, allowing for clear, focused thinking.
• Streamlining solutions : Simplification enables problem solvers to identify the most direct and effective solutions, eliminating unnecessary steps.

In essence, simplification is about making complex issues accessible, ensuring that teams can focus on what truly matters and avoid getting bogged down in details.

How to Improve Problem-Solving Skills

Improving your problem-solving skills is an ongoing process that requires a blend of critical thinking, adaptability, and collaboration. By actively developing these skills, you become more efficient at identifying challenges and implementing effective solutions. Here are some practical ways to sharpen your abilities:

Learn to Identify Problems Early

The first step in improving your problem-solving skills is to get better at recognizing problems before they become major obstacles. This involves observing your daily processes and questioning areas that could be optimized. Ask yourself: What isn’t working as expected? How could this be improved? By approaching tasks with a proactive mindset, you prevent small issues from escalating into bigger challenges.

Embrace Digital Tools

In today’s workplace, technology plays a pivotal role in solving problems. Being comfortable with new technologies—especially those you haven’t used before—opens the door to innovative solutions. For example, using automation tools or AI can streamline processes and reduce manual workload, leading to more efficient problem resolution. Stay curious about digital tools, and don’t hesitate to explore how they might offer smarter, faster solutions.

Collaborate and Seek Diverse Perspectives

Collaboration is key in problem-solving. Engaging with others not only helps generate creative solutions but also brings fresh perspectives that you may not have considered. Involve your colleagues, listen to their insights, and be open to feedback. This teamwork-driven approach is especially useful in complex scenarios where multiple viewpoints can reveal hidden opportunities for resolution.

Adapt to Changing Circumstances

Flexibility is crucial when facing challenges. Sometimes, your initial plan won’t work, and you’ll need to adjust. Being adaptable allows you to try new approaches and rethink your strategy when necessary. This ability to pivot is a core component of successful problem-solving, especially in fast-paced work environments where conditions often change rapidly.

Practice in Simulated Environments

Practicing problem-solving through simulations or role-playing exercises is an effective way to prepare for real-world challenges. These practice scenarios allow you to test different strategies and fine-tune your approach before tackling actual problems. For example, customer service teams might simulate difficult client interactions to handle real-life situations better when they arise.

Benefits of Enhancing Problem-Solving Skills

Improving problem-solving skills provides a wealth of benefits in professional settings by enhancing individual performance, supporting team collaboration, and promoting overall workplace satisfaction. Here’s a closer look at these advantages:

Improved Workplace Harmony

Problem-solving skills contribute significantly to a harmonious work environment. When employees are equipped to handle complex issues constructively, tension naturally decreases. Team members feel more secure in knowing they can resolve conflicts without unnecessary escalation. This type of harmony is essential, particularly in diverse workplaces where varied perspectives and working styles can lead to misunderstandings.

Skills like active listening and emotional intelligence help individuals engage empathetically, reducing friction and creating a more respectful, supportive environment. A harmonious workplace not only improves employee morale but also fosters a sense of belonging and trust that boosts productivity.

Enhanced Team Performance

Teams that collectively possess strong problem-solving skills excel at tackling projects efficiently, as they can address challenges more effectively. Enhanced team performance comes from each member’s ability to communicate openly, collaborate, and contribute unique insights that lead to innovative solutions.

By employing structured approaches such as brainstorming, feedback loops, and clear role definitions, teams can avoid common pitfalls like miscommunication or task overlap. When every team member is confident in their ability to handle challenges, they contribute proactively to the team’s goals, which elevates overall performance.

Better Decision-Making Abilities

Decision-making is an integral component of problem-solving. With refined problem-solving skills, individuals can make decisions that are both well-informed and timely, considering all relevant information and weighing the potential outcomes. This leads to decisions that align with organizational objectives and minimize risks.

Whether handling daily operations or long-term strategic planning, improved decision-making leads to effective resource management and fosters trust among stakeholders. When employees feel empowered to make thoughtful decisions, their contributions become more valuable, and they are more likely to take initiative and responsibility for the outcomes.

How AllWin Conflict Resolution Training Helps

At AllWin, we understand that effective problem-solving is built on a foundation of clear communication, empathy, and strategic thinking. Our training programs are meticulously designed to provide organizations with the tools needed to foster a culture of conflict resolution and constructive problem-solving.

Here’s how our programs make a difference:

Specialized Training Modules

Our conflict resolution courses cover critical aspects of conflict resolution and mediation tailored to specific industries, such as healthcare, tech, and education. These modules teach employees to handle disputes constructively, which improves workplace dynamics and enables better teamwork.

Hands-on, Practical Learning

We believe that experiential learning is essential. Through interactive exercises, simulations, and role-playing, our programs help participants practice problem-solving skills in realistic scenarios, building confidence and adaptability. This hands-on approach enables individuals to apply their training directly within their work environment, which fosters a culture of proactive problem-solving.

Customized Training Programs

Recognizing that each organization has unique needs, we offer customized training solutions that align with a team’s specific challenges. Whether in person or online, our personalized sessions ensure that the skills learned are directly applicable and immediately beneficial to participants, from front-line employees to leadership teams.

Conflict Coaching

For organizations that need ongoing support, we provide conflict coaching that extends beyond the classroom. This includes personalized guidance on applying conflict resolution skills in day-to-day interactions, helping employees continuously refine their problem-solving skills, and contributing positively to workplace harmony.

Our training goes beyond temporary conflict resolution—it is designed to cultivate a sustainable, peaceful work environment. By partnering with us, organizations empower their teams to handle challenges, work through differences productively, and contribute to long-term growth and stability.

Invest in Problem-Solving Skills for Lasting Workplace Success

Investing in problem-solving skills is essential for organizations aiming to thrive in today’s competitive landscape. From improving customer satisfaction to fostering team cohesion, the ability to solve problems efficiently is a valuable asset for any professional setting.

Our approach at AllWin equips individuals and teams with tools to handle conflicts constructively, reinforcing the importance of communication, empathy, and strategic decision-making. In doing so, we help organizations build resilient teams capable of navigating challenges with skill and confidence.

If your organization is ready to strengthen its foundation in problem-solving and conflict resolution, connect with us at AllWin . Let us work together to cultivate an environment where challenges are met with clarity, resilience, and an unwavering commitment to success.

About the Author: Jeremy Pollack

Jeremy Pollack, Ph.D. is the founder of Defuse De-Escalation Training, a sister company of Pollack Peacebuilding Systems, the largest workplace conflict resolution training and consulting firm in North America. He actively participates in de-escalation training and consulting initiatives for a variety of industries, from Fortune 500 companies to well-known non-profits. Besides his Ph.D. in Psychology from Grand Canyon University, Jeremy holds a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding (NCRP) from California State University, Dominguez Hills. He is also a member of several organizations focused on conflict resolution and peacebuilding, such as the Peaceful Leadership Institute, the Association for Conflict Resolution, and the Division 48 (Division of Peace Psychology) of the American Psychological Association. Jeremy also holds several certifications in the field of training and coaching: he is a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation.

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