bassinet seat assignment required for bsc

Enable JavaScript

Please enable JavaScript to fully experience this site. How to enable JavaScript

• Special assistance

Traveling with children

Traveling with children and infants.

We are committed to caring for people on life’s journey and want you and your children to have a safe and positive travel experience. To allow enough time for check-in, arrive early and be sure to have any required travel documents. You may have to present proof of age like a birth certificate for any children under the age of 18.

• Families with children under 2 years old can ask to board early at the gate.
• Only 1 carry-on diaper bag per child is allowed.

You can travel with a breast pump and small, soft-sided cooler of breast milk in addition to your carry-on or personal item. These items don’t have to be checked and are allowed even when you’re not traveling with a child. Also, most airports have nursing rooms and stations available for your convenience.

If you’re a family traveling with children under 15, we want to help make sure you’re seated together on your flight. Here are some tips for when you book:

• Be sure to book everyone in the same reservation.
• The farther in advance you book, the better. (Seats become limited closer to the day of travel.)
• On the seat map, choose seats for your entire family or skip seats for that flight.
• It’s better to skip seats than to choose just a few seats or seats scattered throughout the cabin. Our gate agents can try to reseat you but getting seats together the day of travel is difficult.

If you skip seats

If you’re unable to choose seats, don’t want to pay for seats, or chose a Basic Economy fare, our system will detect that you’re a family traveling. The system will search for seats together automatically before the day of departure. We’ll try our best to keep you together, but if seats are limited, we’ll assign seats so children under 15 are next to at least 1 adult.

Children and adults traveling in separate reservations

If you and your children are traveling together but have separate reservations, call Reservations so we can note it in each reservation.

Contact Reservations

Children 2 or older are required to have their own seat, a ticketed adult fare. Children under 5 can’t travel alone under any circumstances.

If you don't choose seats in Main Cabin or Basic Economy, we’ll assign seats a few days after you buy your tickets so children under 15 are next to at least 1 adult they’re traveling with.

We welcome infants as young as 2 days old, but infants under 7 days old must have a doctor's letter stating that they are medically cleared to travel.

Keep in mind:

• Only 1 infant may be seated in the lap of each ticketed accompanying adult and the infant must be included in the reservation.
• Additional infants under 2 years old must be ticketed and occupy an infant safety seat or in a separate aircraft seat.
• The infant must be under 2 years of age for the duration of the trip. If they turn 2 during a trip, they will need their own seat for the remainder of the trip.

Adding an infant to your trip

If you’re traveling within the U.S., including Puerto Rico, you can add an infant to your trip when you book on aa.com, or later once it is ticketed. You only need to contact Reservations if you’re traveling with an infant who is under 7 days old; or if you’re traveling outside of the U.S. (taxes and a percentage of the adult fare may apply on international trips).

Book a new trip

• Book your trip on aa.com
• Enter your information on the ‘Passenger details’ page
• Select ‘add infant in lap’

Book a trip

Update an existing trip

• Find your trip on aa.com
• Scroll to the ‘Passengers’ section

Find your trip

Call Reservations if:

• You’re traveling with an infant who is less than 7 days old
• You’re not traveling within the U.S., and Puerto Rico

Reserved seat

If your infant will travel in their own seat, you must buy a ticket. The infant must either travel in a safety seat approved by the Federal Aviation Administration (FAA) or be able to sit upright in their seat without assistance and have their seatbelt securely fastened during taxi, takeoff, landing and whenever the 'fasten seatbelt' sign is on.

Bassinets and changing tables

• Changing tables are available in the lavatories of all wide-body aircraft.
• Bassinets are available on a first come, first serve basis at the gate for travel only on 777-200, 777-300 and 787 aircraft.*
• Bassinets are not available in First / Business cabins.

*Infants using bassinets must be younger than 2 years old and weigh no more than 20lbs (9kg)

Acceptable safety seats

Most safety seats that are approved for use in motor vehicles are acceptable for use in aircraft. The seat must have a solid back and seat, restraint straps installed to securely hold the child and a label indicating approval for use on an aircraft.

The label may include:

• These notes: 'This child restraint system conforms to all Federal Motor Vehicle Safety Standards' and 'this restraint is certified for use in motor vehicles and aircrafts' or 'this restraint is certified for use in motor vehicles and aircraft.'
• Approval of a foreign government or a label showing that the seat was manufactured under the standards of the United Nations.
• The safety seat can't be used in an exit row or in the rows on either side of an exit row; window seats are preferred.
• Install the seat in the direction appropriate for the size of the child and according to the instructions on the label.
• The child must remain in the safety seat with the harness fastened during taxi, takeoff, landing and whenever the 'fasten seatbelt' sign is on.
• To carry on a safety seat, you must have bought a seat for the child, or a seat must be available next to you. If an unoccupied, adjoining seat is not available, the gate agent will check the safety seat to your final destination.

Review seat dimensions before your trip.

Safety seats are not allowed in First or Business on select planes due to the seat angles.

Airbus 321T

• Boeing 777-200
• Boeing 777-300
• Boeing 787-800
• Boeing 787-900
• Any device without an approval label
• Booster seats with no approval label or shoulder harness
• Vest and/or harness-type devices, except Aviation Child Safety Devices (ACSD) showing the FAA aircraft approval label
• Belt extensions that attach to the parent or the parent's restraint
• Any device that positions a child on the lap or chest of an adult

Carry-on and checked bags

If you’re flying internationally with an infant on your lap, we’ll issue the infant a ticket. You may check 1 bag for the infant at the same rate as the adult’s first checked bag.

• Each ticketed customer is allowed 1 stroller and 1 car seat to be checked free of charge
• Strollers over 20 lbs / 9 kgs must be checked at the ticket counter
• All other strollers should be checked at the gate before boarding
• If you have a stroller and a car seat only 1 can be checked at the gate
• Breast pumps and a small, soft-sided cooler of breast milk don’t count as your carry-on or personal item
• Play pens, wagons, cribs and 'pack and play' count as regular bags
• If any of these exceed carry-on limits they’ll be checked and incur regular fees

International documents

Children or infants traveling outside the U.S. are required to have the same documentation as an adult. If anyone under 18 is traveling internationally without both parents, they may be required to present a Letter of Consent.

International travel

Traveling during pregnancy

If your due date is within 4 weeks of your flight, you must provide a doctor’s certificate stating that you’ve been recently examined and you’re fit to fly.

Special assistance throughout your trip

For domestic flights under 5 hours, you won’t be permitted to travel within 7 days (before and after) your delivery date. If you need to travel within this time frame:

• Approval from your physician and a special assistance coordinator is required.
• Your physician will be required to fill out a passenger medical form before your flight. A special assistance coordinator will send the form directly to your physician.

Clearance from a special assistance coordinator is required for international travel or travel over water:

• Within 4 weeks of your due date (travel also requires a physician's note stating that you’ve been examined within the past 48 hours and you’re fit to fly)
• 7 days before or after your delivery (travel also requires a passenger medical form to be completed by your physician)

Flying on a partner airline?

Find helpful information if your trip includes 1 or more flights with our partner airlines.

• British Airways
• Japan Airlines
• Qatar Airways

• JAPAN ・English
• Help & Contact

International

• Shopping&Life

ANA Mileage Club

• SPECIAL ASSISTANCE
• Corporate Customer

Please select the card you wish to join

Get your digital card immediately No enrollment or annual fees ANA Mileage Club Card

Earn more miles for your money With credit function ANA Card

What is the ANA Mileage Club?

• ANA Website

Passengers traveling with infants or small children (International Flights)

We provide assistance for passengers traveling with infants or small children.

Passengers traveling with small children

Expectant mothers

Assistance for passengers traveling with infants or small children

This service applies only to ANA operated flights. For codeshare flights and flights operated by other carriers, please check with the operating carrier.

Applicable fares and other conditions vary depending on the age of the child. Please check the  Terms of Use .

This service is not provided for baggage transportation or childcare purposes.

Services at the Departure Airport

Support at the airport (please reserve in advance by telephone) (by 72 hours prior to departure).

Airport support is available from the check-in counter to the boarding gate (to the lounge for passengers eligible to enter the lounge) for an adult passenger traveling with 1 or more children who are all under 3 years of age. Please  apply by telephone.

Please see  ANA Airport Support  for details.

Baby stroller rental service

Baby strollers are available for passengers with infants (both types A and B are available).

If you wish to use a baby stroller, please let us know when you check in.

You can use a borrowed baby stroller (type A or type B) from the counter until the boarding gate.

Limited numbers are available (prior reservation is not available).

Not available at some airports.

Please check in* your stroller with all personal items removed. 

Stroller can be checked free of charge.

Please confirm the items below if you wish to bring your baby stroller on board.

You can confirm the size regulations for carry-on baggage for International flights from " Carry-on Baggage Size and Rules (International Flights) ".

As only one item of carry-on baggage is allowed per passenger, passengers bringing a baby stroller on board cannot bring other carry-on items with them aside from personal effects such as handbags, cameras or umbrellas.

Please fold and store your baby stroller in a case before passing through the ticket gate. If you do not have a case of your own, our staff will provide you with a plastic bag specifically for use with baggage.

In-flight Services

Correct way of sitting (passengers accompanied by a child not occupying their own seat).

Fasten the seat belt over yourself only, and hold your baby securely on your lap above the seat belt. If you are using a baby carrier, fasten your seat belt first and then put on the carrier.

Bassinet (Please reserve in advance by telephone)(by 48 hours prior to departure)

Bassinets are provided on all international aircraft for infants not occupying a seat. Please  apply by telephone.

Weight: maximum 10kg

Bassinet size: Length 72cm × Width 27cm × Height 17cm

The number and position of bassinet seats are limited.

First Class (on all aircrafts) are excluded from this service.

Please note that bassinets may differ depending on aircraft.

You will be able to find a lavatory which is equipped with a tabletop for changing diapers.

We also provide a special blanket for passengers who have requested a bassinet. In addition to being gentle to the touch, the material used in this soft, light blanket strikes a great balance between heat retention, ventilation and absorbency to help your baby relax. Moreover, the blanket is made from the same type of fabric used in Uchino's Marshmallow Puff Gauze, which comes recommended by the Japan Atopic Dermatitis Patients Association.

OEKO-TEX® STANDARD 100 Product class I

Patented technology

Using carry-on beds for children

When using portable bed products for children (such as JetKids BedBox or Fly-Tot), please use a window seat or a center seat in the section between the aisles as a general rule. (Hammock-type bed products cannot be used.)

These products cannot be used during taxiing, takeoff, landing, or when the fasten seat belt sign is turned on.

As with other carry-on baggage, carry-on beds must be stored in the overhead compartment or under the seat in front during these times.

Also during cruise, you may be asked to refrain from usage depending on the circumstances.

In order to ensure a safe and comfortable flight, the cabin attendants will check on seatbelt usage and that other passengers are not being inconvenienced.

Baby meals/child meals (special meals)

Baby Meals (BBML) / Child Meals (CHML)

These meals must be requested  via the ANA website or   by phone   at least 24 hours prior to the scheduled departure time of your flight.

Allergen-Free Meals These meals must be requested   at least 24 hours (for flights departing from Japan) or 48 hours (for flights arriving in Japan) before the scheduled departure time of your flight. They cannot be requested via the ANA website.  Please call us to make your request.

Please see  Special Meals  for details on how to request meals, menu details, etc.

The menu will differ by route. Please confirm details at the time of reservation.

Please note that we may not be able to honor your request depending on factors such as route, aircraft type, etc. Thank you for your understanding.

The baby meal (BBML), which must be requested in advance of travel, mainly consists of weaning foods such as bottled pureed foods and soups.

Separately to this, we can also provide baby food on board to infants over 12 months but under 2 years old. Please speak to a cabin attendant on board to request this. (Please note that quantities are limited and there may be times when we are unable to fulfill your request.)

Powdered milk

Powdered milk is available on board. However, we recommend that you bring your own since there are limits in quantities and types. Our cabin crew will be happy to prepare it for you. Please let us know if you would like to take advantage of this service.

Paper diapers

Paper diapers (M size and L size) are available on board. However, as there are limits in quantities and types, we recommend that you have an adequate supply of diapers for your trip.

Goods for children (ANA original toys and souvenirs)

ANA original toys and souvenirs are prepared for your little ones to make the journey more enjoyable.

Sample image

Reliable service in the cabin

We will gladly assist you with stowing your luggage. Please feel free to ask our cabin crew.

Please do not hesitate to contact our cabin crew if you need further assistance.

Equipment specially designed for airplanes is available on board. Please take care that children do not trap their fingers in the "armrests", "tray tables", "seatbelt buckles", "lavatory door" or "trash box lid."

Take care not to trap your fingers. Please be aware of your children's safety

Seats (Pre-assigning seats accepted)

Seats can be pre-assigned either online or by telephone.

For safety reasons, please note the following conditions will apply.

If you want your infant to travel in a seat, please apply by telephone.

Infants who will occupy their own seat (and are of an age applicable for the child fare, namely at least 8 days old but less than 2 years old) cannot use First Class on any of our aircraft types or Business Class on certain Boeing 787, Boeing 777, Boeing 767 and Airbus 380 aircraft.

For safety standards, seats on emergency exits rows are not permitted. Additionally, passengers traveling with an infant may not be seated in the same seat row as another passenger traveling with an infant due to limited oxygen mask availability.

If there is more than one passenger traveling with an infant, please select seats in a different row or on the other side of the aisle.

Please note that your assigned seat may change due to change in aircraft or other reasons.

Please note that there may be other times where we may not be able to honor your seat request. See Information Regarding Seat Assignments for details.

Services at the Connecting and Arrival Airport

Support at the airport (please reserve in advance by telephone)(by 72 hours prior to departure).

Airport support is available for an adult passenger traveling with 1 or more children under 3 years of age. Please  apply by telephone.

Airport staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area).  

At the arrival airport

Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.  

See  ANA Airport Support  for details.

• Terms of Use

"-" indicates that it is unavailable.

ANA does not lend child seats. Customers should bring their own child seat and set by yourselves.

Please see  "Child seats " for information on carry-on child seats.

Traveling with infants (aged from 8 days or more to under 2 years)

If you are traveling with an infant, please be sure to inform  ANA  as there may be boarding limitations.

Infants and toddlers are to be accompanied by a passenger at least 12 years of age. 

One adult may accompany up to two infants below the age of 2. *2 However, one infant is to occupy a seat to which the child fare will be applied.

Passengers who are expecting to give birth within 28 days of their departure date can travel with one accompanying infant only.

When one adult is accompanied by two infants, child seats are required.

Child passengers (aged from 2 years or more to under 12)

Children aged under 5 must travel in the same class as an accompanying passenger aged 12 or over.  

Children must be accompanied by a passenger aged 12 or over (or 18 or over on Mexico routes, or 16 or over on Canada routes). Furthermore, if a child uses a child seat, the accompanying passenger must sit in the adjacent seat.

Children aged 5-11 years (or 5-13 years on Mexico routes) may travel alone. For details, please see ANA Junior Pilot .

If accompanied by children under 2 years of age

If not using a seat: Infant fare (10% of applicable adult fare)

If using a seat: Child fare (75% of applicable adult fare) 

Availability and discount percentage may vary depending on the route and class.

Infants who will occupy their own seat (and are of an age applicable for the child fare, namely at least 8 days old but less than 2 years old) cannot use First Class on any of our aircraft types or Business Class on certain Boeing 787 and Boeing 777-300ER aircraft.

If accompanied by children aged 2-11 years

Child Fare (75% of applicable adult fare) 

Availability and discount percentage may vary depending on the route and class. 

Inquiries from within Japan

Business hours

24hours, open daily

Operator hours are currently different. Please see Contact us for details.

0570-029-709

(Fixed rate within Japan)

03-6741-1120

(Toll call number)

Dial a number above and select " 2 " when the automated voice system is prompted.

If you need to make an inquiry, please contact the International reservations.

Inquiries from outside Japan

Please call your respective ANA branch office.

For passengers who require assistance

The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.

Related Tags

• Outside Japan
• Seat Reservations
• Connections
• Family Travel

Related Pages

ANA GROUP ANA GROUP

Official social media accounts.

For the 11th Consecutive Year, ANA Receives 5-Star Rating!

The Most On-Time Airline in the Asia Pacific for Five Consecutive Years!

• Privacy Policy
• Cookie Policy
• External Transmission of User Information
• System Requirement
• Web Accessibility Policy
• Conditions of Carriage for Domestic Flights
• Conditions of Carriage for International Flights
• Conditions of Carriage by Charter Flight
• ANA Mileage Club Terms and Conditions

Delete one character

Member Login

• Log In with Your AMC Membership Number
• ANA Biz Login

：Click on this icon to display the virtual keyboard.

• Before proceeding to log in, please be sure to read and accept the section on the purpose of using personal information in  the ANA Privacy Policy .

About Logging In

Join ANA Mileage Club

Information for Members Logging In

• Points to note when using your AMC account.

Auto-Login with Cookies

By checking the Keep Me Logged In box on the login screen, you will not need to re-enter your membership number or password for subsequent logins.

• However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.

The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."

Do you really want to log out?

• If you click "Log Out," you will be logged out even if you have selected "Save Login Status."
• Close all open browser windows if you want to quit your session without logging out.

ANA Biz is a business travel arrangement service.

Click here if you have forgotten your ID or password

Service Desk

Guidance of the diamond service

Guidance of the platinum service

Guidance of the bronze Service

Notices from ANA

View or update your profile, family usage.

Change address

Registration for mailed items

Change e-mail address

Change Password

Change your main card

List of your ANA Number

Reservation Information (Payment Method etc.)

Forgot your password?

Lost or damaged Card

Combining Mileage account

Change of Name

ANA Mileage Club Q&A

Award User Registration

Inheritance of Mileage

ANA Card Family Mile Registration

Edy Campaign Registration

Other（Procedures at the Service Center）

Membership Cancellation

Domestic Flights

ANA SKY COINS

Premium Point / Point on ANA /

View Performance Report

View ANA SKY COIN Balance

Choose your City and Language 都市・言語選択

Please enter your city and then choose the applicable option. 都市を入力後、選択してください

• 東京(全て)[TYO] / Tokyo(All)
• Assistance for Disabled Customers
• Help & Contact
• ANA Mileage Club Logout ANA Mileage Club Login / Join ANA Biz Logout ANA Biz Login
• Reservations